Mi family and I spent the worst eleven days of our vacation in this hellish hotel that lacks the minimum conditions to ensure the welfare of its guest. The employee at the reception called Paula is a bitter young woman, she never responds at the greeting nor gives thanks, much less good morning or good afternoon. The bathroom emanates nauseating smell that forces you to sleep with the window open spite the hot. The first two days the toilet did not work and although we put the claim, it took two days to repair it. The towels that were once white are now yellow. If you need to stay in Valdemoro, Spain, do not waste your time looking at this hotel or you will spend the worst days of your life. I tried for one week to talk to the manager, he never was on the hotel, at the end a guy who heard our complains, specially about the receptionist's very bad attention. The guy listened but as it nothing had happened, he did not care about our claims.
