Room was not cleaned

Excellent staff ,facilities,ambience,food

Very near to railway station

Great staff and great service

Good stay

Lack of amenities, not a lemon tree at all. I was expecting better product. Two towels only nothing else. Linen is substandard.

Staff very polite and great food. I met chef and thanked him personally.

The stay was very pleasant and for the staff what can I say,they were brilliant The room was tidy and clean The buffet was great All the staff like Chaman,Sanyay,Naragen,Sujoy were very accommodating

Excellent place to stay while visiting vaishno Devi, staff made sure that we get pickup back to hotel in middle of night . Breakfast was really good as well. Highly recommended

It is really a good hotel but not as good as we were expecting . Mr Asif or Arif was very humble and in restuarant staff, the services rendered by Mr. Rakesh was up to the mark . I think this hotel has only one negative aspect, that is the front Enterance gate and parking. We were expecting that this hotel would have the fascinating enterance and parking like Lemon Tree Gurgaon/Delhi but it's totally different from them

Had amazing stay. clean hotel, room service, house keeping is also good. I feel there is scope of improvement on complimentary transport facility. Since they have only one car, on weekend due to heavy rush, guest will have to either wait for long time to avail the facility or arrange on their own.

The staff is very helpful. They accommodate all the needs from travellers and their customers. very close to the station

The cleanliness was great. The early check-in provided by front desk was appreciated and the free drop off to helipad was great.

We were a group of 4 cousins travelling together to visit Vaishno Devi. We stayed at Lemon Tree Katra for 1 night during our short stay in Katra. The hotel served it's purpose very well. It was comfortable and clean. The location was great and the customer service was excellent.

We didn't have any issues with this hotel. The staff was nice & friendly.

Cleanliness of rooms and quality of service were excellent. Front desk manager was helpful and guided us for temple visit. Quality of food was also good. Few staffs were also good in the restaurants.

it was amazing

Hotel is gr8 but food to expensive

Nice place. Quiet and easily accessible. Close to Katra railway station.Very friendly and helpful staff.

THIS HOTEL IS NEW PROPERTY .. AND AFTER WHITE /K C RESIDENCY THIS IS ONE MORE OPTION AVAILABLE NOW FOR VISITORS IN KATRA....AND EXCEPT FOR ITS LOCATION THIS IS VALUE FOR MONEY OPTION .. FRONT DESK AND STAFF VERY ACCOMMODATING ..HOUSEKEEPING PROMPT.. GREAT FOOD BETTER THEN EATING AT JEWEL ..IN MARKET , ALSO THEY COOK FOOD VEGETARIAN WIT OR WITHOUT ONION/GARLIC AS PER REQUESTS OF YATRIS.. ONLY SHORTCOMING IS THT THIS PROPERTY AWAY FROM CENTRE AND ACTUALLY IT IS CLOSE TO KATRA RLY STN. WHICH IS OUTSIDE CITY .... BUT HOTEL MANAGEMENT COMPENSATES THIS SHORTCOMING BY ARRANGING FREE DROP/PICK FROM BANGANGA AND BUS DEPOT. WHICH IS NEAT ..... I WOULD RECOMMENDTHIS DEFINITELY.....