This was one of the most incredible experiences we had in Japan. The staff and service level are extraordinary. The 8 or 10 course meals at dinner and breakfast were an unbelievable experience. We traveled with young kids with varying degrees of adventurous eating and the staff was able to prepare dishes that were more western (mini sausages, fries, sunny side eggs). We took a large family suite with a private outdoor hot springs bath and it was gorgeous. The shuttle to the train station is very convenient

Our stay at Matsusaki Ryokan was absolutely unforgettable. The pickup from Komatsu Station was incredibly smooth and stress-free, which set the tone for the entire experience. From the moment we arrived, everything was handled with such care and attention to detail. The property itself is stunning—the pond and garden are beautifully maintained, creating a peaceful and serene atmosphere that’s perfect for unwinding. Every corner of the ryokan was spotless, and you could really feel the pride they take in keeping the facilities so clean and comfortable. What truly made our stay exceptional, though, was the hospitality. Natalie went above and beyond to make sure we were comfortable, relaxed, and well taken care of. She was incredibly kind, attentive, and thoughtful throughout our stay. The meals were fantastic, and she did an amazing job making sure we were always well-fed and happy. If you’re looking for a place that combines traditional charm with genuine warmth and top-notch service, Matsusaki Ryokan is an absolute gem. We left feeling refreshed, cared for, and already wanting to come back.

This was one of the best hotels I stayed in in Japan! The service was outstanding, the room was beautiful and very clean. We had our own private mineral tub and even a massage chair. The Kaiseki dinner was outstanding. I had left behind an important piece of equipment, and the staff found it and emailed me within an hour of leaving the hotel. They mailed it to my next destination for me, I was so relieved! I can’t say enough about how amazing the service is at this hotel. The beds were super soft and comfy with fluffy pillows and even an adjustable bed. We got the best night of sleep we had in Japan!

We really enjoyed our time here and appreciated the experience so much. There was some confusion about what we were supposed to do sometimes, and we thought dinner and breakfast were served in our room but we needed to go elsewhere. It was private dining at least. Also wish we'd had futons set out for all of us. The room was meant to be for 6 and had 2 beds. We were only 3 people so could have had the futons and not used the beds, but i think the language barrier led to a misunderstanding in which they thought the 2 adults wanted the beds so only 1 futon was set out before bedtime. The beds were fine; i was just a little disappointed not to have a traditional futon. The grounds were lovely and food was delicious. Especially loved the private onsen and patio in our room.

The best service I’ve ever received from Natalie who went above and beyond to make sure we were looked after. A really unique property where you can completely unwind and relax.

One of the best experiences ever! Such a beautiful place with a garden, tea ceremonies, traditional rooms with a private onsen, comfortable and warm futons. Natalie, translator and hotel staff, was amazing to us, so kind, attentive and welcoming, she went above and beyond for us. We were very happy with our experience, especially having a private onsen facing the garden. It was fun to try traditional food for dinner and breakfast and to wear Japanese yukata and pajamas. We are so greatful for this place! Thank you so much

Amazing full experience! Incredible service, super nice people! Food was very good and the place was very relaxing

Staff extremely friendly and nice. Shuttle bus provided to/from local train station to allow day trips out to surrounding areas.

Staff were incredibly nice and welcoming. Our room was comfy and the private onsen was a dream. Food was amazing-lots of local ingredients, which was great to try. I have seen some complaints about it not being super new, but I feel that's part of the charm of this place. Highly recommend!

Staff was incredibly friendly. The onsen was nice.

The staff are friendly and did their best to take care of us. The facility is old though, feels like going back to the 80s.

Staff is amazing! Such a relaxing place. Food was great and they managed to accommodate my vegan sister who was with me, which was very much appreciated. I felt like a spoiled little princess ;)

Excellent service. The staffs were super friendly.

The staff and service was exceptional and the stay was very comfortable and relaxing.

An amazing place and experience. We had private indoor and outdoor onsen in the room and used it a few times as it was really convenient. Our hosts for the two nights, Natalie and Mizu, were extremely helpful and friendly. The meals, all in a private room, were excellent and gave us an authentic experience of Japanese breakfast and dinner cuisines.

Beautiful and great hospitality!

Very clean and excellent ryokan to stay, half board service was fantastic, room was spacious for the standard room and they have 2 locations for public bath, definitely recommended

We had an interesting stay here. The rooms are worn and dated (we stayed in the old building) and only one of the onsen was nice enough to want to return to. The walls are thin and soundproofing (especially when some random karaoke started) wasn't great. They could do a lot to improve the quality of the property by beautifying the onsen spaces and cleaning up old wall coverings in the room and renovating old areas. The grounds seem neglected -- lots of overgrowth such that I couldn't take a stroll on the boardwalk across the pond without pushing the greenery away. Weeding and cleaning up debris would go a long way to improve the look of the property. The meals on the other hand were very well done and we had a good experience. They were able to manage my food allergies with no problem; communication with the site beforehand was very good. Meals were served elegantly and the service was great. We had dinner and breakfast in the room. Way too much food as always seems the case with these traditional and extravagant meals. The free shuttle pick up/drop off at the train station was much appreciated as the location is about a 20 minute drive. The price is definitely less than some other ryokan which are nicer and more convenient, so if you want an authentic experience with a lower price tag, this might be the place for you.

Amazing place! The private onsen was perfect and the private room dinner and breakfast was as authentic as it gets for Japanese style cuisine, will definitely go back!

私人溫泉非常好，服務周到。