Algunas partes de las habitaciones y el hotel en genera se ven deterioradas, algo normal al estar a pie de playa, el servicio y la atención por parte del staff fue excelente

Beautiful location, private but close enough to enjoy downtown Tulum. Would definitely stay here again!

We loved everything about our stay at O’Tulum! Waking up everyday to sunshine, lovely ocean breezes, a dip in my own personal pool - priceless! The staff is super welcoming and friendly!!! We’ll definitely be back 😍

Want to get hotel catfished then book here! I’m sure at one time this place was a 4star hotel, but that was prob 15+ yrs ago when they originally took the hotel photos. I paid for the master suite (which I did not get), the room door could be opened with any key and even a coin (trust me I have videos!) The beach and surrounding areas was heavily covered in trash and heavy seaweed. I understand not all hotels clean the seaweed but at least attempt to clean the trash and love the ocean smh. Don’t let them fool you when they say all the beaches are like that, they are NOT! The bed in the room was probably the best thing about the place, and the breakfast was a joke (good thing I don’t really eat breakfast). The staff was informative and mostly nice, with hints of sarcasm I didn’t appreciate. Long story short don’t stay at any of the hotels in the Tankah neighborhood, unless it’s the Cielo Maya.

The ocean front room has beautiful views!

Food at the restaurant was amazing! And the staff are the sweetest people. Great stay for us.

Room was spotless and the ocean view INCOMPARABLE! Comfy bed and linens and a sharp modern washroom area. Small kitchen-y area with a fridge to stash your snacks and drinks. The food at the restaurant was very tasty and priced in line with other places we’ve eaten. Nouria and the rest of the staff were kind and helpful, making us feel very at home. The only shortcoming, in my opinion, was limited seating at each of the two pools. Also—fair warning there is a long drive down a bumpy road with BIG speed bumps that aren’t always marked. Drive SLOWLY.

Pools not great need some TLC 10 min drive from highway. Gravel/coral road great Cenote nearby Like location between Tulum and Akamal.

Great staff, beautiful views, comfortable beds, quiet rooms

Staff: Fastantic and attentive. Only reason we stayed after seeing the bait and switch we walked into. Property: Absolute disrepair and needs a complete makeover. (I have plenty of pictures should this property owner tries and deny it). Not sure if it was the discoloration of the pools (yellow tint) or just dirty water, but we didn't get in once. Even though the staff was nice enough to clean our personal pool for us. Room: Needed to be cleaned which the staff did right away. Again, everything is in disrepair. Door handle to balcony was loose (staff fixed). There are no window screens of any kind of mosquito nets so prepare. Out bathroom window was broken and never shut so we needed to keep the bathroom door shut to keep mosquitos out. Smart TV works, AC works. Our bed was very soft. Old mattress with egg crate foam cover. Nice sheets and pillows! Pictures MUST have been taken years ago as they do not match. Aerial view is from so long ago that there was no neighbors to the right. Bike racks filled with bikes. Not there. Day beds missing covers and curtains from site pictures. Location: About 10 min off main highway in an easy dirt road. Close to Tulum. Not much going on around the property but other mediocre hotels. Food, diner quality at best. Beach, rocky. Need to know how to swim in rocks. Need swim shoes. Views were very nice, but they're nice everywhere in Tulum so stay somewhere else. The price is cheap for a reason. Not sure how this property gets the reviews

The staff was very friendly & helpful! The pools are a great feature but NOTHING compares to the view of the beach, rolling waves, and the relaxing atmosphere.

It was okay.. well maintained..

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The place was beautiful, simple and clean. The direct ocean view was breathtaking. The staff was great. The room was spacious and clean. It could definitely get an update with some minor things. The only thing to note is that to get there the road is pretty bad, it’s not the hotels fault but a heads up would be nice. The pool could be cleaner and the beach there and around was full of trash and it was heartbreaking.

Road is really rough took a very long time to navigate tb potholes

Staff was awesome!

What a great spot to stay, we needed a night to stay jacuzzi was not working the road getting there was not the most pleasant ride, but all the personnel that were there that night were wonderful and attentive to our needs. Will definitely be staying here another time in the near future.

Beautiful place, the manager is so nice, but one thing about this place they will charge you for using the towels if they get dirty and it’s so expensive.

Very nice place, very friendly staff, clean rooms

We liked everything about this place. It was beyond beautiful