Overall Ratings & Reviews Heron Live Hotel

The environment is really clean and the hotel meals are great

Great service, nicely designed hotel, lovely pools. Food was very good, especially breakfast, which was epic. Very friendly and helpful staff who couldn't do enough for you. The real problem was the other guests, who did not make us feel at all welcome. The infinity pool was lovely but dominated by people taking selfies. Near enough to Krakow for a day trip but some of the restaurants and such like in the villages nearby were great fun and very friendly. The lake itself looks lovely from a distance but there was an algae bloom that made swimming unwise. Relaxing in the garden was frequently interrupted by motorboat and jetski noise, which was a shame.

For sure one of the best premises in Poland. Outstanding in any kind of service. Very helpful and professional staff. Amazing Pool and Spa Area. Good food in both restaurants with wonderful views to the Lake side. Spacy and quiet with lots of places to relax or to work. Nice rooms with all armenties. ONLY: its not appropriate to knock every door by 9 in the morning to ask for roomservice. This should be stopped.

Overall everything was great

BArdzo dobre jedzenie i miła obsługa

Cleanliness is great but the beds are super small & narrow, impossible to get decent sleep for any adult but what’s worse is those mattresses are very hard, never had such firm mattress in a luxury highly priced hotel, gave us both backaches for the entire day But other then that the staff was very friendly, facilities are nice & clean

Weather was perfect, spa wonderful. Lovely atmosphere, we watched sunsets on the tarrace. Service excellent, one of the best hotels I stayed at.

A wonderful SPA hotel with a stunning lake view and an edgeless swimming pool. Restaurant Marina, steak and "dumplings" !!

Absolutely fabulous!

Lovely hotel in picturesque setting. Great quality service. Good selection of restaurants in hotel, seasonal grill closed as we stayed end of season, but looked like would be great in summer

Lovely place. Very nice stay

Very nice hotel, service and location.

Everything was very fine

muy buen hotel

Best hôtel in poland

Price-Performance questionable. Too little service included. Would still recommend but would be even better with small changes(Prices/service/amenities)

Wspaniałe miejsce. Strefa spa spełniła nasze oczekiwania. Pokoje urządzone z klasą. Polecam!

Nádherné místo, milá obsluha, gastronomie výtečná, wellnes skvělé

Super urządzone. Obsługa pierwsza klasa. No i miejsce znakomite

Bardzo ciekawy hotel zlokalizowany w atrakcyjnym miejscu. Gastronomia na bardzo dobrym poziomie szczególnie polecam restaurację główną na parterze. Jakość potraw bardzo wysoka i karta win zasługująca na bardzo dobrą ocenę. BRAWO ! Ale są też minusy. Basen to raczej brodzik lub wanna. Brak serwisu zewnętrznego oraz informacji o potrawach w czasie śniadania, obniżają ogólne dobre wrażenie i opinie o całości. W łazience brak wieszaków ręcznikowych... Wystarczy. mając nadzieję na poprawę ,polecam SPA i gratuluję lokalizacji, sugerując również weryfikację cennika usług wszelakich !!!! (w dół oczywiście ).