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The rooms are generally okay but restaurant is underwhelming, hotel staff is unfriendly and the check in and out is unnecessarily overcomplicated. I wont be coming back.
Wanda
Leisure
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Room and bathroom very clean, with mini fridge and safe in the room. All staff that I encountered from front desk, housekeepers and dining room were extremely professional, friendly and helpful. I did not take advantage of the spa or pool, but hope to when I have an opportunity to return. It is a short walk to the beach, making it convenient to go out and watch the sunrise. A little further is the Sopot pier and the shopping and dining district.
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Lukasz
Leisure Family
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Nice upscale hotel right by the sea and attractions
Grażyna
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Spa was closed for the first 3 days of our stay. Really disappointing.
Hotel itself is really nice with friendly staff.
Michael
Leisure Family
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Very nice hotel halfway between Gdansk and Gdynia. Would definitely stay here again.
AGNIESZKA
8.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
A modern hotel in a perfect location. Quiet rooms at the back of the hotel overseeing the trees, a fantastic breakfast with high quality fresh local produce.
One issue - staff just don't seem to care. There was a fire alarm at 4am and after the announcement in Polish and English to evacuate there were no further details. Guests panicked, got dressed and rushed outside just to be told by the reception staff that the alarm is now cancelled.
There was no follow-up announcement, no email to all guests confirming it's all fine or explaining what happened. When I asked the receptionist in the morning why we were not told straight away that the alarm is cancelled or given any details, she was oblivious and kept saying that it happens and it's what it is. We ended up having a terrible day as our child didn't go back to bed after waking up at 4am.
Another case of the mediocre staff attention is when it was raining really hard and I asked to borrow an umbrella just for a minute to move my child without getting soaked from the hotel to the taxi and the reception person and again the attitude was that the hotel does not provide umbrellas.
Small things matter and make a big difference so I hope this feedback will be considered by the hotel to make some improvements.
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AGNIESZKA
Leisure Family
8.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
A modern hotel in a perfect location. Quiet rooms at the back of the hotel overseeing the trees, a fantastic breakfast with high quality fresh local produce.
One issue - staff just don't seem to care. There was a fire alarm at 4am and after the announcement in Polish and English to evacuate there were no further details. Guests panicked, got dressed and rushed outside just to be told by the reception staff that the alarm is now cancelled.
There was no follow-up announcement, no email to all guests confirming it's all fine or explaining what happened. When I asked the receptionist in the morning why we were not told straight away that the alarm is cancelled or given any details, she was oblivious and kept saying that it happens and it's what it is. We ended up having a terrible day as our child didn't go back to bed after waking up at 4am.
Another case of the mediocre staff attention is when it was raining really hard and I asked to borrow an umbrella just for a minute to move my child without getting soaked from the hotel to the taxi and the reception person and again the attitude was that the hotel does not provide umbrellas.
Small things matter and make a big difference so I hope this feedback will be considered by the hotel to make some improvements.
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Verified traveler
with Partner
10.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
Wonderful spa hotel, very enjoyable stay and perfect way to end our trip in Poland
Sean A.
Leisure Family
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
We loved the proximity to Sopot but the quietness of a location outside of the downtown area.
Ewa
with Partner
10.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
Pyszne jedzenie, czyste przestronne pokoje. Super strefa wellness. Blisko do plaży.
Mariusz
with Partner
10.0
/10
Reviewed 53 week(s) ago
Hotels.com verified review
Great location, very pleasant lobby, excellent service. Thank you.
Katarzyna
Leisure with Children
10.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
Perfect place close to the sea. The staff is amazing and room with sauna excellent. Strongly recommend!
marek
Business
10.0
/10
Reviewed 68 week(s) ago
Hotels.com verified review
Bardzo miła obsługa super lokalizacja i bardzo tani hotel jak na 4 ****
Anna
Leisure Family
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Amazing property but mostly staff. Very accommodating and helpful when needed. Beds are comfortable but you can’t separate them for two people unless you need them for kids. Grab studio bed instead which is lovely. Breakfast is delicious together with espresso coffee and access to oat milk or almond milk which you can froth and add to your coffee (I consider myself a Coffee connoisseur :). Overall, very pleasant 5 night stay and I’d def go back. Thank you to all making my stay so enjoyable.
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Walter
Leisure Family
10.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Easy and short distance to main attractions
Hanna
Leisure with Partner
10.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Very safe
Unique bathroom ,
Nicely appointed room,quiet
Comfortable bed
Katarzyna
8.0
/10
Reviewed 90 week(s) ago
Hotels.com verified review
It was just ok. I think there are better places in Sopot to stay with better value for money.
Artur
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
So exclusive hotel with friendly stuff and nice rooms
Gregory
Leisure Family
10.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
We had a great 8 night stay at Hotel Sopot. It’s an easy and enjoyable walk to the beach and restaurants. Only recommendation would be to provide guests with more towels in the room and on site at the spa, gym, pool. Otherwise, we loved our stay!
Verified traveler
Friends and Family Family
10.0
/10
Reviewed 98 week(s) ago
Hotels.com verified review
The hotel was modern and stylish.
Rooms were very comfortable and clean.
Staff were freindly .
The spa area is nice .
A short walk to the beach ,a local train station to visit the tri cities and centre of Sopot .
Would definitely recommend this hotel.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia