The property was beautiful and very clean, and most of the staff were wonderful and welcoming. Upon arrival, there was some initial confusion as my reservation did not appear in the system, even though I had a confirmed booking through Orbitz. While this was eventually resolved, it made the check-in experience a bit stressful. The staff at the gate were not very friendly, and I found myself a little lost due to the minimal signage (which I actually appreciate aesthetically). However, there was no anticipatory service—no one stopped to ask if we needed help or directions. I would also suggest the use of earpieces so guests are not exposed to ongoing radio communications. That said, the rest of the experience was excellent. The rooms were extremely clean, the majority of the staff were fantastic, and I absolutely loved the property dogs. Thank you as well for providing Tesla chargers—a great and appreciated touch. Overall, it’s a beautiful property, and we will definitely be back.

Was able to do early check in

Great place. Restaurant on site was very good as well. The only thing is there is only 1 jacuzzi & the pool was not always clean.

Everyone was very nice and helpful.

Great!!!

It’s a beautiful hotel that has so much to offer whether you are visiting with or without kids. The pool could be kept clean a little better but overall it’s an awesome experience

It is a beautiful and nice place,, they improved a lot all the property

Unimpressed, service was subpar.

See above.

Ok

Love it

The property is very lovely but the check in procedure was not pleasant

La habitación excelente, muy amplia.

Beautiful grounds. Staff is very friendly and accommodating. Room was 45 min late, but received 2 complimentary drinks as we waited. Fuego restaurant was delicious, kid friendly as well. We went horseback riding for an additional charge, I believe 50 usd per person. Overall everything was great. Only one minor thing. The shower was slow to drain so it made quite a mess in the restroom floor. Overall I give this place an A- Would def go back for the restaurant and pleasant staff. Side note the road to the hotel is bumpy and when it rains can have some flooding. A SUV is recommended.

Excellent. Very good views and place.

Newly renovated room.

Staff was very friendly love there decorations. All it needs is for the fountain to be on but we loved it

A very nice and peaceful place.

Very beautiful hotel, nice employees. Loved the hotel. Lots of things to do. Only complaint was the toilet did not flush. We didn’t put any toilet paper in it but it would just not flush. We called to get it fixed multiple times but they never came.

When we arrived like 10 minutes before check-in, the staff refused to let us even into the lobby area. They directed us to "go get a drink at Fuego." Even after check-in time, they still tried to stall us. I had to gently remind them that I had a reservation to eat at a restaurant. They have a lot of stray dogs on the property who leave their excrement there. Our room's floor was sticky. There were cobwebs in the bathrooms. You are limited in which pool that you can use. Only spa guests can use the indoor jacuzzi. Overall, this place has potential but it is a very expensive letdown.