Staff is very friendly and helpful. Facilities are nice. Could have better service by the pool The problem with the rooms is that they don’t have curtains to back out the light… hard to sleep with too much light.. Nabila and Meimuna were extremely helpful.

Clean room good amenities

Great hotel

Rooms were clean, amenities were good enough, could do with bigger pans and a couple more cooking stuff, otherwise really good. The location is perfect and staff are friendly and useful.

Unfortunately we were very disappointed with the hotel. It is due a HUGE refurbishment. Listed as a 4 start however it definitely feels like a 3 star, and that should be reflected in the price. We also got charged for a mini fridge which we did not use. It was listed as a sea view room (which we payed more for) but we were looking into a car park. The staff were really helpful to improve the room, but we were still miss sold! - furthermore, the gym has NO aircon so makes it unusable in this heat! and the pool / pool area was very dirty. The only thing that was great was the reception staff were super helpful and friendly and did what they could! There are several other hotel options in the area (better quality) for the same price.

The room was clean, but the the features of the room is very basic. The value provided doesn’t match the price charged for the room. My luck, the AC in my room stopped working the day I arrived and replacement room wasn’t provided

The rooms are not well taking care off, not cleaned properly. Found hair on the bedsheets and towels. Breakfast option are poor. I

The property is right on the water. The music at the bar is chill and the staff are so friendly. Zero complaints. Book rooms higher up for superior views. Will book again

Good beach hotel vibes with multiple pools by the beach. Terrible breakfast and the pool could do with better cleaning. Staff were very friendly though

belle chambre avec vue panoramique sur la mer

Basic suite, nothing amazing by any means. Minimal amenities, clean enough for what we needed but not special on anyones scale. Will stay somewhere better next time when in Ibiza. Main reason for scoring down is the fraud. Paid tourist tax of €13 (which is completely acceptable) when checking in. Gave the staff member €15 and said keep the change, as you do. Upon check out they tried to charge me again and denied all knowledge of paying the tourist tax the day before. Granted, it was a different staff member. Later had an email stating they had checked the CCTV and will be charging me the tourist tax again which is IMPOSSIBLE as it would have clearly shown me hand the cash over. This is unacceptable

Sixth visit here. Lovely, helpful staff. Hotel and room always spotless. We are a hetero couple and there seemed to be more lgbtq+ customers here than last time, more of a variety of ages and not just English people, which is great. Place has had a glow-up. You won't necessarily get an iron in your room but we ironed our clothes before travelling which was enough. Bar menu has one vegan main option (there used to be more - like a roasted veg plate, and a vegan burger) but still is a tasty poke bowl, and also chips for sides. Cocktails are delicious. Pool music can be hit and miss lol in terms of cheesey/cool but the atmosphere is relaxing - glorious bay view. Miss it already

Overall the location was great. Hotel And pool area are nice. Especially with direct access to the beach. Axel hotels are very hetero friendly so don’t let that deter you at all. Front desk person was very kind. Only issue I had was we were at the pool for hours waiting for our room which is fine but service seemed to be lacking getting people drinks from the bar. My fiancé tried to order food several times and the employees seemed to be confused when the kitchen was serving what, but again overall fun stay.

Lovely hotel, rooms are great, the pool area is beautiful. The staff are all very friendly and helpful. Will stay again next time.

The check in process was smooth, the attendant was very attentive anr kind. However, The property needs some work, the jacuzzi doesnt have hot water as a jacuzzi should, temperature was cold. There are no towels around the jacuzzi unless you request them at the lobby prior to using the jacuzzi. The towels in the rooms had hairs in them, and some stains. The rooms get cleaned daily but only to take trash out, housekeeping doesnt broom. The hotel needs better attention to cleaning details. The hot water in the room runs out after the second person showers so if you got more than two ppl and like hotwater then you need to wait an hour for hot water again in the shower. Didnt get to use the pool bar as it was closed when I was at the pool.

Excellent service, location, cleanliness.

there was no beach access. the beach smelled of sewer. the elevators didn’t work. they didn’t give blankets and i slept with a towel for warmth. very busy and a dog barked loudly each night. party place. not good for relaxing

Amazing place in a convenient location. Helpful and responsive staff, in particular Roberto. Check-in process was smooth and quick. Definitely recommend the hotel.

Good view. No dressing gown, microwave was dirty. Cleaners came after 4pm.

Huge rooms, spacious, clean, well equipped