Very nice hotel, good room, perfect sauna, definitelly a place to come back BUT giving a promise to me at the check in that my unused night will be refunded if Hotels.com agree & then do not honor your promise makes you 1 star hotel as SCAMMING people is not how people do business. I would not mind if you had said 'it is no refundable no matter why you are late", but to make a promise & go over it....