Everything is good the service, people, stuff

The grounds are beautiful, and the staff were very nice. No one had very strong English, so we encountered a few communications issues but nothing really bad. The room was nice, the only negative was repeated problems with hot water. The vibe was cool. The courtyard/pool area was never really busy, which we really liked. It was an oasis of relaxation. There was beautiful landscaping, very exotic yet homey at the same time. They obviously take pride in it. And absolutely try the fresh guacamole and chips poolside. Outstanding!

El staff super amables y el masage super relajante. Un hotel 100% relajante super recomendado.

For the area, this is a wonderful little corner. It's not quite at the level of a Hilton, some of the basics were missing, but all in all if I were visiting Ajijic again I would seriously consider this hotel. There is not a specific area for parking. It's a very rough cobble-stone road and within a block there is approximately room for 4-5 cars. If you don't plan to drive and are counting on Lyft/Uber, it's not a concern. The room (Anochecer) did have a plush mattress - so if firm is your thing, try a different room. It also had a small refrigerator and a little Nespresso machine, but we had to ask for the complimentary coffee capsules for each day that we wanted them. The bathtub/shower was a big jacuzzi style (but we only used it as a shower). There was plenty of hot water on demand, but stepping into the bath tub meant lifting your foot up and over the side (almost 2 feet) and then stepping into a loose-bottomed tub that had no traction at all. Normal self-preservation will keep you safe, but if you have troubles with balance maybe a traction mat or a sit on the edge and spin in is a better decision. The air conditioner worked flawlessly, and there was a ceiling fan if you prefer to avoid AC. Note: The double sliding doors don't lock. While they did give us a really interestingly long key, it didn't function and there was nothing to stop interested parties from just entering the room. All that said - for the area, it is a nice, well kept hotel.

It was one of the most beautiful properties I have ever stayed at. The only thing is the bed, which was the worse bed I've ever slept on. As long as they change the bed to a harder one instead of what they have right now it would be perfect.

It was a wonderful place to rest and the spa was amazing great service recommend any time to have a peaceful Sta and rest

Very beautiful, clean, and friendly staff

I cannot say enough about this property. The staff is so accommodating. The gardens are absolutely beautiful. Every time you look around you see something more beautiful that you have missed. This was our first time in Ajijic and it was way beyond anything we expected. We will definitely come back frequently and will only stay at this incredible property.

Me gustó que el personal era muy amable, el lugar en los jardines se ve muy bonito, al entrar al cuarto se veía bonits la cama , suave pero necesita más atención, en el baño no sabía cuál era el agua caliente y fría , se escuchó un ruido feo al abrir la llave de la regadera al abrirla de más se salió la manija , los gabinetes están deteriorados del baño,

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The property has pleasant gardens and great potential, but several operational areas need improvement. Issues included voltage problems, insufficient air conditioning, no properly installed in-room safe, and two occasions without electricity and water. Some staff members were kind, but the property needs stronger operational standards and better basic hospitality to match its potential.

We enjoyed the location for walking to places. The property is very pretty and our room had a nice lake view.

Great place peaceful and great staff

We had one of the worst rooms we've ever stayed in. I"m sure they must have had at least a few nicer rooms, but ours was atrocious. The shower had no hot water the first day and no hot water in the sink. The bed was old and not comfortable and it did not even have a chair to sit on. The grounds were lovely and the staff young and friendly but inexperienced. Our room ruined the whole stay.

Parking is on a narrow cobblestone rd otherwise ok

Nice quiet and peaceful place. I plan on returning.

Valeria was exceptionally helpful

Yes was wonderful

The courtyard is wonderful in the staff is excellent nice place. You will really enjoy your stay

There were ants all over my room, if any water bottle set out they were all over it. No hot water in shower. Was a bit disappointed. Hot tub advertised but they charge to use it.