9.0
Exceptional
From 281 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews COOP Hotel

Number of reviews per page
20
40
Top reviews
Susan
icon-
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

1. Hotel is located 10 minutes to Serdika metro station and another 10 minutes to the main cathedral. Sofia is a walkable city so the location is ideal. 2. The bathroom is clean, modern, a great soaker tub, good lighting and thoughtfully offered dental kit, shower cap, shaving kit with sweet smelling bath products. 3. There’s also cloth slippers, a bathrobe & plenty of cupboard space. 4. Breakfast is very filling - eggs, cheese, pastries, juices, yogurt, cereal & good coffee 5. Housekeeping is prompt and refills the in-room bottle of complimentary water. Plus there’s kettle in the room but you may want to bring your own teas. 6. María at reception was helpful and polite. The only staff member that had a smile. 7. The bedroom is very dimly lit and the carpets and single cloth chairs look old and tired. In fact, the bedroom is a complete contrast to the modern bathroom. 8. There seems to be an unusual limit on linens as there is only one bed pillow, one hand towel and one bath towel & a teeny tiny bath mat. Not sure why they’re rationing linens, but extra towels and an extra pillow would be in line with other hotel practices. 9. While the bathroom soaker tub was excellent, the water splashes all over the floor requiring personal cleanup after every shower. Hence, a large bath mat or perhaps two bath mats are essential. 10. Hotel guest Wifi never worked for me - not once, so have a good EU data plan as backup
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Isaac
icon-with Partner
with Partner
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The curtain is hanging sloppily and the carpet needs a dry cleaning.
Vanya
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The onl
Susan
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This was an absolutely wonderful hotel and the staff was super friendly and helpful! It is very close to most of the historical sites- within a 10 minute walk. Highly recommend!!
Georg
icon-Business Family
Business Family
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Quiet place, nice room, friendly staff. Located in the center of the city, easy walk around with nice restaurants and shops. Overall pleasant stay...
Jacob
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Good stay
Mandar
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Great location
James
icon-
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Lovely hotel and staff tho one desk host speaks little English and compreehends nil.
Katie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Great location! Beautifully appointed room, friendly staff and a generous breakfast. I would highly recommend this hotel.
Ercan
icon-Business
Business
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The hotel was clean and the staff were lovely.
Thomas
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

The shower was excellent!! Breakfast is good but I wish they would mix it up a bit for each day.
Howard
icon-Leisure
Leisure
8.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Located in the city center. One of the two room service ordered for dinner didnt come which was disappointed. Otherwise, its good in other aspects.
James
icon-
6.0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

Reasonably nice amenities and the rooms and common areas are well appointed. Included breakfast was tasty and adequate, but nothing too special. Strictly self- Service. No air conditioning, so slep with window open. As my room face the road, I had to wear earplugs. I might have well slept on a stone slab. Absolutely no cushion to the mattress. And, pillows were small and lumpy. Not bad for the price, but I wouldn’t stay there again.
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Aleksandra
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

A very clean, nice and well kept hotel in centre of Sofia. Marya, the receptionist, went above and beyond to ensure we have a confortable stay
Sergei
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Everything is very good
Lillowtie
icon-
10.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Great customer service, very clean and modern, close to a lot of sight seeing!
Francisco
icon-Leisure
Leisure
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Clean wide spaces in the room scarcely decorated but good for sleeping A/C individually controlled and working perfectly ( thermostat) which nowadays is a real luxe…
Katarina
icon-with Partner
with Partner
8.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

The air conditioning was not very good. It was too hot. They did not need to change towels every day, we think. Apart from that, it was really good!
herberth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Great location. We stay here every year.
Anka
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

The property itself was fine, but we had several issues with the bathroom sink and the tabletop in the room as well as the food.
Number of reviews per page
20
40

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