Overall Ratings & Reviews Harbour Hotel St Ives

I know it’s very easy to criticise a stay but we have stayed in most of the harbour hotels and this one lacks the sparkle we normally expect. Service was very slow and tables left uncleared for lengthy periods. Not blaming the good staff but they were sparse and under pressure. There were stains on the bed base and carpets and shower hard to use and this was in one the the most expensive rooms. We ordered room service one item didn’t turn up and the other was not what we ordered so again not great. We generally love the harbour group but after recent visits to salcombe beach hotel this was disappointing with few staff and little management influence.

The stay was excellent, all but one member of staff, were very friendly and happy to help. Giving advice on the area and places to go. The facilities are top notch and great for the price point. The only real 'downside' if you can call it that was the lack of available power outlets.

Dirty room and bed sheets but nice view from lounge and breakfast area

Amazing Room and lovely staff but the food and wine in the restaurant was overpriced and mediocre.

We thoroughly enjoyed our second stay at the hotel. Staff were faultless and always greeted with a smile. We had a lovely sea view room, slept very well in the comfy beds. Will certainly be back. Thank you

Super friendly, family friendly, lovely family rooms with sea side view. Staff at reception and breakfast was always welcoming and friendly

the location was great, staff were friendly

Just outstanding 10/10

Lovely traditional hotel, comfortable and clean, easy walk to town.

Really lovely stay, friendly staff, nice breakfast, great pool etc

All good friendly service

Bed sheet weren’t change however bed was made. As a main there weren’t any vegetarian option. Serve charge wax added to our bill each time but the staff service was horrendous. Car was parked under a tress or something. When given back it was filthy.

Location and spa.

The views from the property were stunning. The room was a good size, we loved the complementary gin! The staff were super friendly and helpful. The pool, sauna, steam room and jacuzzi were immaculate. A fantastic weekend.

Very friendly staff and lovely hotel and location

Great view from the room when stood by the window of St Ives Bay

Gorgeous views. Nice gym with sea views. Comfortable bed. Good breakfast, although we did chip a tooth on the granola. And the elevator broke at checkout time. But overall nice stay

Hotel is amazing location great decor and clean staff are great and professional the only let down was the food plain and bland and not fitting with the great hotel that it is

The hotel is lovely, as always. Comfortable bed and cosy room. The only down side was having to wait an hour for 1 cooked breakfast. By which time, I had eaten my continental breakfast. It was so long that we had to ask them to delay our check out.

It was very clear from check-in that I'd be receiving a sub par room because I'd booked via a partner as the receptionist put it! The hotel was far from full yet I was given a lower ground floor room very close to the road, with stairs leading down to a bathroom that was freezing and prone to condensation. I had to wear a jacket each time I went to the toilets and to brush my teeth. Rest of the hotel, the bar and the restaurant were lovely but wouldn't go back given my experience.