Overall Ratings & Reviews UNA HOTELS MH Matera

It will difficult to go around without a car

We experienced several issues during our stay. The staff came across as unfriendly and arrogant, and the ongoing construction site at the hotel created a very unpleasant environment. Our room was also downgraded, although this was later compensated with a lunch. We also encountered problems charging our Tesla – the hotel did not provide complimentary charging, which is unusual compared to many other hotels around the world. Instead, we were directed to an external charger, which we had to pay for ourselves. Even though I asked several times, we were never clearly shown where the hotel’s own Tesla chargers were located. Housekeeping was also poor. Overall, the stay did not meet our expectations.

Volevano farci pagare 10€ per il servizio in camera e non era chiaro né nel menu né da nessuna parte. L'hotel era in fase di ristrutturazione e il rumore era insopportabile.

Very nice place great service Bruno helped us and took care of us for 4 days always smiley and asked if we needed anything. He was great

Nice room!

The rooms were ok, but the hotel did not have a welcoming or friendly vibe. Lack of charm and lots of weird rules, e.g. you are only allowed to use the pool one time if you stay one night (two times if two nights etc.), you have to wear a swimming cap, you could only enter the pool and the garden through one specific way. The staff seemed to care more about these things than making sure that you enjoyed your stay. Further, the food in the restaurant, although beautifully presented, lacked taste and was way overpriced. Okay for one night, but would not recommend the place for a longer stay.

Balcony was shared (!) which is weird and meant we didn’t feel comfortable sitting out there. The room was hot throughout the night and we couldn’t open the door as there were people next door who could access our room via the balcony! Very bad nights sleep due to this and the walls were paper thin you could hear every move. Aside from that the hotel was of a very high standard in terms of decor etc. There was a charge of €25 pp to use the indoor pool/sauna etc for only 90mins. Access should be included for guests, for the sake of 90 mins we didn’t bother to use the facilities which was a shame.

Close to Matera

very good service, very nice hotel, modern style, the breakfast could be better

Very nice hotel with comfortable rooms, beautiful area around, water in the pool was warm, just it was unpleasant surprise that only 1 access to the outdoor swimming pool per night was included (next day access to the pool cost 20€ per person) and it’s mandatory to wear caps in the pool

The hotel is very clean and the rooms are large and quiet. Excellent breakfast. Plenty of parking space.

Nice reception, helpful restaurant staff when we were trying to work out the special dinner. Room was nice but could do with a recoat, re varnish of the surfaces that were quite marked/scratched. Decent selection at breakfast but bacon was always hard and overdone. Overall the service was good.

Nice clean hotel minutes away by car from city center

Nice hotel to stay. Very modern and clean. My only complaint is around the restaurant. The menu is extremely limited and the was the tuna I had for dinner was way over cooked. I’m not a picky eater, but it really wasn’t good.

Great place! Well done.

Bellissimo hotel su di una collina di Matera,colazione con ottimi prodotti di qualita,piscina e spa fantastica,personale molto cordiale, stanza comoda ma un po' piccola così come il letto.

Great hotel with great facilitys including very good gym and really good location close enough to matera aswell. The only let down is you get charged for using the outdoor pool which is really piece taker and really sounds cheap. They need to change their policy regarding charging hotel customers using the pool

Nice clean, modern hotel. Good location for exploring matera and surrounding area. Only issues were; Some confusion when I checked in and they wanted to charge me again for room (extortionate amount may I add) I had to pay €10 to use the fitness facilities (said it was included when I booked)

The place has A LOT going for it. Nice spa and fitness center (but disappointingly limited access), good breakfast. What left a bad taste was their attitude toward maintenance. There were two locks on the slider of our ground floor patio — BOTH BROKEN. Since anyone could simply walk into our room, we found that unacceptable. Understandably, they couldn’t immediately fix it, but how could they even rent a room like that? They told me they wouldn’t even put an object (dowel, bar, piece of wood? anything?) in the channel to wedge it shut and that there were no other rooms. I insisted it was unacceptable, and they miraculously found another room...three floors up from my son’s room. I was disappointed, and they miraculously found another room 3 meters from my son. Example 2: the button for the fitness room did not work and was dangling inside the elevator mechanism. The next day, it was precariously balanced, but fell back inside the mechanism the first time I pushed it. Example 3: Our room key kept getting demagnetized (no, not near my phone) and had to keep getting reset. Seriously, about 7 times in 3 days! And they insisted this is not a sign that SOMETHING needs to be fixed!

We stayed here for one night after a visit to Matera during the day. Matera is about 5 miles away, so a car is essential. Driving and staying in Matera proper can be tricky, because most of the hotels and B&Bs are in the ZTL zone, inaccessible by cars, and the walk to these places can be down many flights of stairs, so be sure to pack one small ball with all the essentials you will need for your stay. Matera has been designated the Cultural Capital of Europe for 2019, and is a UNESCO site, so certainly worth a visit! Parking at MH Matera Hotel is free and easily maneuvered. Our check in process was easy, with the staff providing us with all the perks of staying here. Guests are allowed 90 minutes of free time at the spa to enjoy those amenities. Although we didn’t have a massage (extra charge), we were told by fellow travelers that they were excellent! The indoor pool looked wonderful and was very peaceful. Bathing caps a must and if you don’t have one- who does?- they can be purchased for 3 euro. The room was typical Hilton style. The bed was very comfortable and the shower was great. The shower curtain liner could stand to be changed, but other than that, the room was very clean. Although there was supposed to be access to English channels on the TV, they were not available. No problem. We had access to free WiFi, so caught up on the news via our cell phones. The WiFi is slow, but sufficient. The included breakfast was a buffet with a very good selection.