Overall Ratings & Reviews Shanghai Marriott Hotel Kangqiao

Great staff and clean

Very clean and helpful stuff

Staff, breakfast, rooms, quietness, all was excellent. At double the price it would still be excellent. As long as the location suits you there is literally nothing I can or would complain about. Rarely have I ever been pleased with a hotel. This is a huge exception. I will absolutely stay again if the location suits me.

Clean

Love the property and the staff, especially the housekeeping lady, she was very nice and attentive.

Such a great stay! Super friendly staff, especially Luis who helped with getting set up on apps to make travel in China so easy! The pool looked amazing although ran out of time to enjoy it.

Too normal to believe it’s Marriott.

I recently stayed at the Shanghai Marriot for a business trip to China. My stay was extremely pleasant and I cannot find any fault with the accomodation, staff or food during my stay. I had a great breakfast every morning with lots of options and the staff went out of their way to be friendly and courteous to me. I would definitely stay here again without hesitation.

Clean bed

The property is new. There is a slight smell coming from the new interior decoration. It may not be notable to others but I am very sensitive to such smells. Also, blood stain was spotted near the toilet, totally unacceptable.

Special thanks to Horace at reception for a warm and efficient check-in and check-out.

A great place with attentive staff. Will be more appreciated if all of the in-room stuff was being fully prepared.

service is not friendly overall; especially breakfast, food options are very poor and service is very poor too

Good place to stay for the night.

Modern, clean, friendly. Great room. Nice restaurants. Good place to relax before a long flight.

The kitchen of this hotel is so poorly run! First day, club sandwich took 45 minutes to make, fries came out cold to the touch. Second day, ordered oatmeal from the menu, out of oatmeal. Third day, ordered hummus from the menu, out of hummus. Fourth day, go to brunch. All dishes severely picked over or out. Air conditioning blowing so hard over the egg buffet station, gross! Four chefs in the middle of the kitchen chatting and looking at WeChat like they have nothing else to do during brunch at 10 am on a Sunday. Management and service people need to be retrained, or hotel should lose its franchise. Worst Marriott I have ever stayed at.

It is quite new and well decorated. The room is quite spacious. I like the room very much.

Great service. No problem. Hope to have light food in the restaurant.

Comfortable and pleasing stay! However the ATM was not working and my deposit was not credited on the departure date due to some issues! Still waiting for confirmation from hotel.

The room, the price is quite good. However what is lacking is the staff. First, during check in. The attendant cannot find my booking name and was trying to get me to find the booking number. She was also being quite rude to me. It turns out that she misspelt my name. Check out was okay. However, there was no staff at the bell counter to call for the taxi. There was only 1 receptionist so I had to wait for a long time to call for the taxi.