Lovely small hotel in an absolutely beautiful part of Japan. The service was top-notch and the view from the room unmatched. The natural sulfur onsen was lovely and refreshing. Included dinner is tasty enough, but maybe not for the experienced Japan traveler - it assumes a very low level of knowledge of Japanese culture, so it feels a little bit 'novelty'. The breakfast is buffet-style which is not my favourite. Had a good stay here.

We were off season, so was a little slow in town. The service was top notch. The Onsen onsite was nice. The dinner was amazing. The staff was wonderful and truly made the experience.

A delightful place to stay in beautiful Nikko! Rooms were spacious and clean, with amazing views of the lake. Amenities were very nice; the onsen was beautiful and the food was delicious! And the staff was very friendly and helpful.

Manager and staff were incredibly welcoming and friendly. Great location across the street from Lake Chuzenji and bus stop to other destinations in Nikko area.

The staff was very friendly,breakfast and dinner were good,plenty of room in the chamber,nice onsen

Very friendly staff. Clean and large room. Fantastic view of the lake from rooms. Very comfortable stay. Tobu bus stop 28 is right out front of the hotel so super easy to get to/from Nikko train stations with luggage; and to many nature sites and hiking trails.

The staff were very nice, accommodating and providing excellent suggestions. The family who runs this place is awesome-- food, accommodation, everything.

Everything was excellent, from caring staff, property condition and food. Please note that there is no lift, but they take your bags up and down (2-4 floors). Free coffee/tea in their cafe/bar. Onsen was also very good. Room was spacious and we were allowed an early check-in. Highly recommended if you are visiting Chuzengi. Take care driving up the winding road during winter.

Wonderful place to stay in the Nikko area. This is a small hotel of 15 rooms overlooking lake Chuzenji. You either make a bus from Nikko station or a have a car to drive up the mountain. There are lots of walks to do in this area and the Kegon waterfall is very impressive. The rooms are spacious and was in the western style. The staff were incredibly friendly and nothing was a hassle. We had breakfast and dinner included which I would recommend. The breakfast had a variety of both western and eastern dishes. The dinners were in the kaiseki style and were fabulous. With beautiful fresh ingredients. They also inquire as to any food allergies and cater the meal to that. Could not ask for a better place to stay.

What a wonderful place to stay and relax. Breakfast and dinner were terrific!

Couldn’t recommend this place enough. The most outstanding staff & service. Everyone was friendly and accommodating to all of our needs. And the view of the lake was obviously beautiful.

Our stay was beyond our expectations. The staff, food, view from our room all 5 star. I wish we were staying longer. Thank you for welcoming us.

Artfully presented many course meals made our stay extra special. The onsen is clean and was so nice to go in after adventuring in the snow. Thank you for your warm hospitality!

Special mention to Kimio-san, who was extremely friendly and helpful and spoke good English! Gave my main review earlier as this is my second booking that didn’t come with breakfast and dinner

The hotel manager was extremely friendly and so were the other staff. Hotel room was spacious, toilet was nice, Onsen was natural with a weird smell though, and the food that they served was fabulous. I stayed 2 nights and was served different meals for dinner, the second night sukiyaki was really good.

Pleasant stay!

The food served are traditional and interesting. We enjoyed very much the tofu skin (a famous traditional food from Nikko).

Comfortable, wonderful Japanese style breakfast and amazing dinner provided. Staff is kind, courteous and helpful for local recommendations. Older accommodations, but very well maintained and very clean. Western beds very comfortable. No elevator but easy access to stairs. Staff will surely help with luggage if needed!

溫泉很道地,28號站牌就在飯店前,方便乘車至 湯滝健行,不過2024年11月湯滝步行步道關閉,向下健行需走一小段大馬路

This felt like a family-owned inn (not sure if it is) and the staff were absolutely wonderful. We did the included breakfast and dinner, and the dinners were among the best meals we had during our entire 12-day trip in Japan! This is an older hotel, but you are paying for the location -- absolutely gorgeous on Lake Chuzenji! Okunikko is tiny and I'd recommend doing dinner at the hotel since much of the little town closes in the evenings, once the day trippers head out. I would recommend this hotel to people who like an inn/bed and breakfast sort of smaller establishment. It was a bit outdated, but that didn't bother us.