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My Points

The staff are friendly and enthusiastic. The location is great and convenient.

Nhân viên thân thiện, nhiệt tình. Vị trí đẹp, thuận lợi

Hotel staff is friendly, check in process is fast.

Photos of the rooms are better than the original rooms, the technology is cool, clean and close to culinary spots. There is a bakery at the back of the road which is also very tasty. The staff are friendly although not many can speak English but they try to direct it well for example with Google Translate.

Foto kamar lebih bagus kamar aslinya, teknologinya keren, bersih dan dekat dengan tempat kuliner. Ada toko roti di belakang jalannya juga enak banget. Staf ramah walaupun tidak banyak yang bisa bahasa inggris tapi mereka coba mengarahkan dengan baik misal dengan google translate.

The location is very strategic, the address on the hotel voucher listed has an error. It is better to check before going to the hotel.

Lokasi sangat strategis, alamat di voucher hotel yg tertera ada kesalahan. Sebaiknya check terlebih dahulu sebelum ke hotel.

Mercure Hangzhou West Lake

Overall Ratings & Reviews Mercure Hangzhou West Lake

9.2

8.7

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9.0

8.9

Traveler Reviews Mercure Hangzhou West Lake