Clean rooms , friendly staff & great location

Reception staff excellent and helpful. Average breakfast. Strange bathroom layout and room lighting.

The pool is great, clean, refreshing water and the surroundings very comfortable and inviting. We thoroughly enjoyed the space

The room was beautiful and clean. Also, the Complementary coffee was delicious . However, the door stopper was a major tripping hazard. To be specific, once you close the entry door, the stopper just stays on the floor and gets on the way to use the closet. I tripped twice with it. I highly suggest that gets change before someone gets hurt.

Rooms were fine, clean and spacious. Breakfast had a limited offering particularly with the fruit. The staff were courteous but a few smiles would have been welcome. Hotel is in a good location for beach and restaurants.

Ok room, good location, great breakfast, bad shower, it sprinkled all over the floor, bathroom was always flooded, we called them , all they did was give us extra towels for the floor

Clean, easy coming and going, good parking.

Breakfast was excellent

The manager Francisca was very accommodating when we had a problem with the AC . She also went out of her way to make sure we were happy . Good experience!!

Everything was very good

los perrros no estan permitidos en el restaurant, uno debe tomar desayuno o cenar en la terraza ahi hace frio, se supone que el hotel es pet friendly

Convenient rate and location

Buen servicio, buena comida en el restaurante

Novotel in Viña Del Mar has no English Channel news at all which is very disappointing. Staff are very friendly & helpful. Food in the restaurant is very good. Shower glasses needs attention.

I like this property because it is within walking distance of the supermarkets. The room is very spacious, with an incredible partial ocean view. However, the restaurants could improve attentiveness to lunch and dining options when serving. The food was okay, but I hope to see some flavor enhancements. Overall, it is a great place to stay in Vina del Mar.

The hotel offers a kettle yet only two sachets of coffee and no creamer for a 9 night stay. On arrival I asked reception for creamer and they sent me 6 blocks to a supermarket. The following morning reception again I asked for coffee once again they sent me to the supermarket. The air-conditioning is quite yet the traffic noice is overpowering. The pool and deck area are pleasant.Breakfast below average unless you like eggs. Beware cleaners will not clean your room if you are inside a lot of sex predators apparently. They roll up at 5.30 pm and demand you leave your room which I refused as I was getting in the shower. Room did not get cleaned for 3 days despite me informing reception at 9am and 1 pm I was going out therefore good time to clean the room needless to say it did not happen. With no explanation money appears to have gone missing from my room this was almost a week ago. I asked to speak to the manager to no avail all I was told they are aware. Since leaving I have sent two emails and no response. It is clear the manage do not have an idea how a hotel functions. Guests being sent to a supermarket to get milk cleaners demanding you leave your room. I did stay at the Novotel in Phu Quoc Vietnam in December and it was excellent I thought I would book Novotel in Vina del Mar a mistake on my part.

The location of this property is very good. Plenty of restaurants and things to do nearby.

Todo excelente, atencion, habitacion, ubicacion, desayuno. Lo único extraño es que solo puedes encender la luz del baño si enciendes la de toda la pieza, no se si fue una pifia de esta pieza puntualmente, pero por nuestra corta estadia ni preguntamos.

All excellent

Convenient location to dinning, shopping and roam around the city. In a short distance to go to the beach. Very pleasant and polite staff. It's a modern building hotel with lots of amenities.