Overall Ratings & Reviews PremierLux Serviced Apartments

Booked an apartment but due to maintenance problems we were upgraded to a hotel. Very comfortable, quiet and 30 seconds walk to station.

Disgusting, loud and carpet was filthy

Room was clean and large enough. Staff courteous.

The property was in a poor condition, when we arrived it smelt dirty. The room had several poor conditions. The kitchen was disgraceful

Very much satisfied

Not as advertised

I stayed at this hotel last week, and honestly, it was a bit of a mixed experience. The first night we had issues with the door lock, and the room had only half a curtain, so privacy was kind of a problem, especially since I was with my girlfriend. There was no desk or even a rubbish bin, which was pretty annoying. I talked to the receptionist, and they moved us to a new room the next day, which was way better. After that, the room was fine, and the bathroom was decent too. But one thing that really got on my nerves was that almost every morning, maintenance people would come by to check something or fix things. It felt like we couldn’t just chill or sleep in because they’d be knocking on the door or coming in to do random stuff. Super frustrating. That said, the best part of the hotel was definitely the receptionist. They were really helpful and nice, so that made the experience a bit better. In the end, the hotel was alright, but it had its fair share of issues. If they could sort out the maintenance interruptions and fix the little things, it would be much better.

Carpets were dirty and tacky, bedding was stained and ripped, mattresses very old with springs very much felt during sleeping. Toilet sear cane off as was not fixed on at all. The apartments are part of a homeless scheme the council run. So the place is full of foreign homeless people. Avoid at all costs.

Well we're do I start. Location is on busy, noisy high street. Receptionist only interested in mobile phone. Hallways are filthy and smell of damp. Room was the most dirtiest and smallest room I have ever stopped in. Carpet was filthy and freying in all the corners. Walls were dirty & stained with god knows what. The bed was the most dirtiest and uncomfortable mattress I have ever slept on. Springs in your back constantly and only get 1 thin cushion. How they can justify letting people sleep on them I don't know. Would be better sleeping on the floor tbh. Bathroom was dirty with mould in the shower and floor not been cleaned in months by the looks of it. Avoid at all costs!!!

It was substandard in everyway a cheap style tacky place hair in rooms dirty and uncomfortable.

Worse experience ever. Only 1 member of staff that was civil Nothing to cook with. The matresses were actally broken with springs digging into your body. The storage smelt and was in very poor condition.

Good place to stay

When we arrived there we was told there was no electricity and it would come back in 20 mins. Then I saw all the notice in the doors saying that there won't be electricity between 10 and 12,however we were there at 2:30pm. There was guests in the corridor as it was very hot, so I enquired about it they said its 3 hours more than the time they initially informed. When I called the reception who told me 20 mins after half an hour of my visit, she said it will take another hour so I decided to leave and asked them to accommodate me in a different hotel. They did provide me a park hotel which is not what I paid for and I didn't like my stay there as well. It ruined my day!!

No air conditioning Rooms cramped Only 2 thin pillows for a whole double bed

Very freindly staff. Spacious accomodation

Awful. No clear instruction of needed deposit and while waiting to transfer to clear to credit card, there was no help or empathy from staff. Horrible atmosphere. Lelt feeling embarrassed upset and no offer of refund or comprise, comfort while waiting for our already paid room

The room was really warm and no reason was given why, the shower head was broke and when I asked for an iron and ironing board I couldn't get it as it was in another apartment and the resident was out. They didn't even have a spare and this wasted hours of my life because I couldn't go out.

Roof space availability is great advantage! General condition of the furniture and walls is catastrophic. It is old and dirty beyond any cleaning ability of the room service. Beds are too short and small, especially for tall Serbians and generally Yugoslavs. Ceiling does not allow extension of the arms. Room service and reception staff are great.

Poor bed. Poor showers. Not very comfortable. But a good location.

Conditions of the rooms are very poor. There are springs coming out of the beds. Very poor showers too. Very little evidence of any Covid 19 compliance relating to cleansiness. The people behind the reception desk are not even wearing masks