Hotel Grand Continental Kuantan

Explore Hotel Grand Continental Kuantan
8.0
Very Good
From 472 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.6

Location

8.4

Service and Facilites

7.9

People often mention about Hotel Grand Continental Kuantan
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Distance to City Center (5)
Staff Friendliness (3)
Check-in/out Time (3)
Bedroom (3)
Surroundings (2)
Accessibility (2)
Family Friendly (2)
Ambiance (2)
Room Space (2)
Wifi (1)
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Traveler Reviews Hotel Grand Continental Kuantan

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40
Customer reviews
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Pros: Clean. Cons: Never got the replacement for the broken water kettle (already called them via phone x2). Aircon smelled like cigarettes (already informed them, hopefully enforcement on the way). In general, it was a good stay. Usnuzon
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M***M
icon-origin-TRAVELOKA
6.5
/10
Reviewed 33 week(s) ago
There is no hot water.. need to be repaired as soon as posible
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
Excellent stay. Staff are friendly. Love the vibe of the surroundings. Hope to come back here with my family again.
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 50 week(s) ago
The room was good, but the toilet should be better.
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LEE H. Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 93 week(s) ago
There is no lift from basement parking to lobby hotel.
1 people find it helpful
n***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 102 week(s) ago
The staff very polite and helpful. Will repeat again next time.
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 106 week(s) ago
Hotels seems to be very quiet and I'm the only customer stayed in. Lighting are poor, the lobby look doom as well as the hotel buildings whereby it seems not operating neither exists at night.
1 people find it helpful
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 122 week(s) ago
Check in lambat. Terpaksa menunggu hampir 1 1/2 jam, kerana bilik belum dikemas. Kebersihan kurang memuaskan terutamanya tandas 😐.
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Zahid b. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 127 week(s) ago
Its nice to stay and the environment is silent.
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Mohamad A. B. A. Z.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 137 week(s) ago
Dirty toilet, hotel smells unpleasant.
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Yap Wei Chee
icon-origin-TRAVELOKA
5.6
/10
Reviewed 144 week(s) ago
The room is to dilapidated. Hope they can asap upgrade their hotel.
1 people find it helpful
Accommodation's Reply
06 Oct 2023
Dear Yap Wei Chee Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance.Our apologies for any inconvenience caused.Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel.Thank you & Best Regards Santha Front Office
Faiz E.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 152 week(s) ago
Room not up to standards. When I entered the room, lights didn't work, no power. Mouldy.
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Mohd N. H. b. A.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 154 week(s) ago
No water supply in the morning after wake up from sleep.
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Abd m. b. y.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 161 week(s) ago
The room must always be vacuumed & put fragrance in the room, the bathroom is less gloomy
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Muhamad A. b. A. R.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 171 week(s) ago
First impression tengok bangunan hotel memang tak maintain. Bila masuk ke ruang jalan ke bilik berbau rokok. Tengok pintu bilik berhabuk. Masuk bilik sahaja tengok atas meja dan kulit folder menu berhabuk seperti bilik tak dikemas. terpaksa ambil kain alas kaki di bilik air untuk lap. Masuk bilik air pun sama.rambut bersepah di lantai dan di bucu-bucu dinding. Bathtub ada kesan simen sebab tub pecah. Air panas hanya ada di sinki sahaja. Dalam tub mandi tiada air panas. Pintu connecting room berhabuk teruk. Sudah pasti tak akan kembali ke hotel ini lagi sehingga segalanya berubah.
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Haziq
icon-origin-TRAVELOKA
6.7
/10
Reviewed 193 week(s) ago
Room cleanliness was bad. Converters dirty. Bathroom dirty.
1 people find it helpful
Mohd F. H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 202 week(s) ago
Check in pukul 9.30 mlm.. masuk bilik aircond bunyi bising.. report dekat receptionist mintak tukar bilik dia suruh tunggu maintenance check aircond.. mintak tukar bilik tak dapat.. dh la receptionist mukaa ketat.. xda senyum langsung.. baik g keje cuci jamban tak payah senyum kat sape² dalam jamban tu.. management pilih la orang yang betul² nak keje.. dah la penat seharian keje.. nak rehat dalam bilik tapi kena tunggu pulak..
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NOOR A. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 223 week(s) ago
Bilik yang selesa untuk bawa anak-anak bercuti. Parking pun banyak.
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Haris F.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 242 week(s) ago
Toilet not properly been cleaned.
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Wan H. B. T. B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 287 week(s) ago
OK laa .. in the city area, easy to move .. the room is clean.
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