Dear Value Guest,
Warmest Greeting from Gumaya Tower Hotel,
We would like to sincerely apologize for the inconvenience you had during your stay. Fully noted on your remarks in regards about room and services. Your feedback are valuable to us, this is also why we are taking seriously your comments in order to improve our quality.
Thank you once again for sharing your valuable inputs. We do hope to have the opportunity to regain your trust and welcoming you back to Gumaya Tower Hotel Semarang.