The hotel staff are very friendly 🤗

The staff was friendly, the hotel was clean, and the rooms were comfortable. However, there were issues with the shower.

With respect, it is not as expected, even though the hotel is considered a senior in Palembang City, it should be able to be an example and maintain the quality of service for the comfort of visitors. 1. Access to the elevator, room doors and the room's electrical system uses a special card given by the receptionist, only given 1 card (with the reason of being full of guests staying) makes it difficult to move if we want to do activities outside the room. For example, wanting to leave the room, while there is still a family in the room so it is not possible to bring the access card. (It is better to be given 2 (one for the room's electrical system, the other for door and elevator access.) 2. The bathroom floor is flooded, very unsuitable because it is potentially slippery due to puddles and if there is feces it is still possible to be carried along with sticking to the soles of the feet and into the room. 3. Should the room floor be given a mat/covering from the cold floor. 4. Basement parking is not connected/there is no elevator facility to the reception lobby. Thus the suggestions given, hopefully it can be improved and can increase the comfort of visitors when choosing to stay there. We apologize if it is not acceptable, regards.

The hotel staff is very friendly, making you feel at home while you are there.

Awesome, I really want to stay here again

The food is less varied than before.

The staff are friendly, check-in process is fast

Very comfortable and close to the city center, especially the mall.

The room is comfortable, safe, clean, the price is okay and cheap, in my opinion it is very worth it.

The hotel staff was very friendly and helpful at check-in/out.

Check in was easy, the staff were friendly.

The location is very strategic in the mall complex in Palembang, the breakfast is affordable, the gym is complete

The hotel is kids-friendly and very comfortable with a price that is still very good 😍 If possible, just have a non-smoking area at the swimming pool because there is a children's play area, but there are still people smoking there.

This is my third stay here. The staff is friendly. The breakfast is delicious. Perhaps because this is an older hotel, I would like to recommend replacing the tile flooring. It looks dirty even though it's clean. Thank you.

The hotel can be flexible for those of us who are arriving from out of town and it is still a long time before the normal check-in time. They can try to check in to the room after it has been cleaned and there is a suitable room.

Comfortable rooms and delicious food, easy to reach location and access to the mall.

Comfortable, neat and friendly, clean and the food is delicious

Overall, it's okay in terms of service, food, and everything related to this hotel is the best.

Recommended because it is close to the mall, so you don't have to stay far to go shopping.

Friendly staff, helpful with late check-out, helpful with activating room keys.