Aryaduta Palembang

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8.5
/10
Very Good
7,005 reviews

What Guests Say About Their Stay

Distance To City Center (234)
Staff Friendliness (226)
Bedroom (210)
Accessibility (199)

G***a

9.4
/ 10
It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.
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A***a

8.5
/ 10
A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.
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A***a

8.5
/ 10
A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.
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A***a

8.5
/ 10
A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.
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O***A

9.7
/ 10
The location is strategically located near the mall, the staff is friendly, and the hotel room is clean. I did forget something when checking out, but the staff kept it and returned it promptly.
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In the Area
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Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Aryaduta Palembang is a hotel is located at Ilir Barat I. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aryaduta Palembang

Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137
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Lobby Aryaduta Palembang
Lobby 2 Aryaduta Palembang

Discover More About Aryaduta Palembang

Location


Aryaduta Palembang is a hotel is located at Ilir Barat I.

About Aryaduta Palembang

Aryaduta Palembang is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

Whether you are planning an event or other special occasions, Aryaduta Palembang is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, Aryaduta Palembang provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Aryaduta Palembang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aryaduta Palembang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aryaduta Palembang is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Aryaduta Palembang.

All facilities in Aryaduta Palembang

Bar, Cafe and Lounge Aryaduta Palembang
Bar, Cafe and Lounge
Swimming Pool Aryaduta Palembang
Swimming Pool
Fitness Center Aryaduta Palembang
Fitness Center
Functional Hall Aryaduta Palembang
Functional Hall
Common Space Aryaduta Palembang
Common Space

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • 24-hour Receptionist

Things to Do

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier
  • Projector

Food and Drinks

  • Bar
  • Poolside bar

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Car rental

Sports and Recreations

  • Billiard

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Aryaduta Palembang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aryaduta Palembang
167
Number of floors in Aryaduta Palembang
18
Another facilities in Aryaduta Palembang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Aryaduta Palembang

What are available facilities at Aryaduta Palembang?
There are top facilites at Aryaduta Palembang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aryaduta Palembang?
The standard check-in time at Aryaduta Palembang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aryaduta Palembang provide breakfast?
Yes, Aryaduta Palembang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Aryaduta Palembang have?
Aryaduta Palembang is a 4.0-star hotel.
How many floors does Aryaduta Palembang have?
Aryaduta Palembang has 18 floors.
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More Reviews from Other Guests in Aryaduta Palembang

Overall Ratings & Reviews Aryaduta Palembang

Traveloka (6,962)
Other sources (43)
8.5
Very Good
From 6,962 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Aryaduta Palembang
All
Staff Friendliness (145)
Distance to City Center (143)
Bedroom (134)
Accessibility (126)
Ambiance (125)
Room Space (124)
Bathroom (118)
Taste (115)
Hotel Area (114)
Family Friendly (110)
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Traveler Reviews Aryaduta Palembang

Number of reviews per page
20
40
Customer reviews
S***i
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 day(s) ago
The receptionist was not very friendly at checkout, telling me to find my own staff to get the items from the refrigerator.
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff and easy check-in
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Accommodation's Reply
14 Jul 2026
Dear Mr./Ms. r***a, Thank you for taking the time to share your perfect rating and your kind feedback about your stay at ARYADUTA Palembang. We are delighted to know that you found our staff friendly and that your check-in process was smooth and convenient. Providing warm hospitality and a seamless arrival experience is something we always strive for. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional service to every guest. We look forward to welcoming you back to ARYADUTA Palembang for another pleasant and memorable stay. Warm regards, Management ARYADUTA Palembang
Rika D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, but lacked initiative in helping us carry our luggage when we arrived.
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Accommodation's Reply
08 Jul 2026
Dear Ms. Rika D., Thank you for taking the time to share your experience at Arayaduta Palembang Hotel. We greatly appreciate your feedback, as it helps us continuously improve the quality of service for all our guests. We are pleased to hear that you received a friendly welcome from our staff throughout your stay. This compliment is an encouragement to our entire team to continue providing friendly and professional service. However, we apologize that our team did not fully assist you with your luggage upon arrival. We understand that first impressions are crucial to a guest's experience, and proactive assistance with luggage is a standard of service we strive to provide. We have forwarded your feedback to the front desk and concierge team for consideration in promoting and strengthening a service culture that is more responsive, efficient, and attentive, ensuring all guests receive an even better welcome from the moment they arrive at the hotel. Thank you again for your valuable feedback. We hope to welcome you back to Arayaduta Palembang Hotel again for an even better stay and service that exceeds your expectations. Sincerely, The Management Team, Arayaduta Palembang
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the hotel is close to the shopping center just a short walk away.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Ms./Mrs. D*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We greatly appreciate your rating and feedback, which motivates us to continuously improve the quality of our service and guest experience. We are delighted to hear that you received a friendly welcome from our staff during your stay. We will pass on this appreciation to our entire team to encourage us to continue striving for friendly, professional, and attentive service to all guests. We are also pleased to know that Aryaduta Palembang's location allows you convenient access to the shopping station. We hope this easy accessibility adds value and convenience for guests, whether for business or leisure. Thank you again for your trust and feedback. We look forward to welcoming you back to Aryaduta Palembang for another memorable and impressive stay. Sincerely, The Management Team, Aryaduta Palembang
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Awesome... comfortable and clean, nice view.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for choosing Arayaduta Hotel Palembang as your preferred hotel and for taking the time to write a positive review about your stay. We are delighted to hear that you were comfortable during your stay and appreciated the cleanliness of the hotel and the views we offer. Guest satisfaction is our top priority, and reviews like this are an encouragement to our entire team to continue developing our services and providing the best possible experience. Located in the heart of Palembang, Arayaduta Hotel Palembang offers comfortable rooms and comprehensive facilities such as a swimming pool, fitness center, children's playground, and a variety of dining options. The city views from various areas of the hotel are another highlight that we hope will enhance the convenience of all our guests. We will continuously improve our facilities and service quality to make your stay even more memorable. We are honored to have welcomed you and look forward to welcoming you back to Arayaduta Hotel Palembang again in the future. Sincerely, The Management Team, Arayaduta Hotel Palembang
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M***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
I apologize in advance, this was my worst hotel check-in experience. I brought my family and two children. This is a classic hotel, in my opinion. The lighting was dim, the room was dirty. There were ants, and oddly enough, for a 5-star hotel, the breakfast wasn't up to par. And the elevator line was incredibly long. Honestly, I was disappointed staying at Aryaduta. It was beyond my expectations, even though I paid a lot.
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Accommodation's Reply
08 Jul 2026
Dear Ms./Mrs. M*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang Hotel. We are deeply sorry that your family's stay did not meet your expectations, especially considering you trusted us and paid a reasonable price for a five-star hotel. We apologize for the inconvenience you experienced, including the unclean room, the presence of ants, insufficient lighting, an unpleasant breakfast experience, and the crowded elevator queue. We understand that family comfort, especially when traveling with children, is paramount, and we regret that we were unable to provide the experience you expected. We have forwarded your feedback to our housekeeping, engineering, food and beverage, and front desk teams for immediate assessment and action. Room cleanliness, food quality, and the comfort of amenities are of paramount importance to us, and your review serves as a vital reminder for us to continuously improve our service standards in all aspects. We greatly appreciate your honesty in sharing this feedback. Such comments allow us to immediately identify areas for improvement to prevent other guests from experiencing similar unpleasant situations. We apologize again for your disappointment. We sincerely hope to welcome you and your family back to Aryaduta Palembang Hotel again, so that we can provide an even better stay that meets your expectations. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The elevator is queued while the hotel is fully occupied, the breakfast menu is limited.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Arayaduta Palembang Hotel. We greatly appreciate your feedback, as it helps us improve our services and guest experience. We apologize for the inconvenience you experienced regarding the elevator queues during peak hours and the breakfast menu not meeting your expectations. We understand that easy access to your room and restaurants, as well as a diverse breakfast menu, are crucial for a comfortable stay. We have forwarded your feedback to the relevant team for consideration. We will continue to investigate measures to improve guest comfort during peak hours, including managing elevator operations and developing a more diverse breakfast menu to better meet guest expectations. Thank you so much for choosing Arayaduta Palembang Hotel, and we sincerely hope to have the opportunity to welcome you back for another comfortable and satisfying experience in the future. Sincerely, The Management Team, Arayaduta Palembang Hotel
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, very helpful & quick, just the food is a little less varied so there aren't many choices..
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Ms./Mrs. S*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are delighted to hear that you were satisfied with the friendliness, responsiveness, and assistance our team provided. Your compliments will motivate all our staff to continue striving to provide the best possible service to all guests. On another note, we appreciate your feedback regarding the variety of the menu. This feedback is very important to us and we will share it with our food team to use in our evaluation process in order to offer a more diverse menu and cater to all guests' needs. We thank you for your suggestions as they help us continuously improve the quality of our service and the guest experience at Aryaduta Palembang. We look forward to welcoming you back again with an even better experience. Sincerely, The Management Team, Aryaduta Palembang
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Hotel in the center of Palembang, near from business center, shopping center, and culinary place.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. D***n, Thank you for taking the time to share your review of ARYADUTA Palembang. We are delighted to know that you appreciated our strategic location in the heart of Palembang. Being conveniently situated near business districts, shopping centers, and a variety of culinary destinations is indeed one of the advantages we are proud to offer our guests, whether traveling for business or leisure. Your positive feedback is greatly appreciated and serves as motivation for our team to continue providing excellent hospitality and memorable experiences for all our guests. We look forward to welcoming you back to ARYADUTA Palembang on your next visit to the city. Warm regards, Management ARYADUTA Palembang
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The building and layout are old-fashioned, with carpets, so the first time you arrive at the floor, you'll smell musty. The rooms are average-sized, and the bathrooms are also old-fashioned.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. G*t, Thank you for taking the time to share your experience staying at Aryaduta Hotel Palembang. We apologize that the condition of the hotel, particularly the odor in the hallways, the interior decoration, and the condition of your room and bathroom, did not meet your expectations. Your comments regarding the musty smell in the carpets and the feeling that the amenities appeared outdated are very important to us. As one of Palembang's oldest hotels, we are continuously undertaking renovations and upgrading our facilities to enhance guest comfort while maintaining our unique character. Your feedback is invaluable in helping us identify areas for further attention, especially regarding carpet maintenance and improvements to room amenities. We sincerely appreciate you sharing this experience and look forward to welcoming you back in the future for a better experience. Sincerely, The Management Team, Aryaduta Hotel Palembang
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Tiara M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff was friendly, and check-in and check-out were very quick. Breakfast was also varied and delicious.
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Accommodation's Reply
14 Jun 2026
Dear Ms. Tiara M, Thank you for your review and rating of Arya Duta Palembang Hotel. We are delighted to hear that you enjoyed your stay with us. Your compliments regarding the friendly staff, the quick check-in and check-out process, and the varied and delicious breakfast menu are a source of pride for our entire team. We are committed to providing efficient service and a pleasant dining experience so that all guests can enjoy a comfortable and memorable stay. Thank you for your trust in Arya Duta Palembang Hotel. We hope to welcome you back again in the future. Sincerely, The Management Team, Arya Duta Palembang Hotel
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Supriatna
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It's very pleasant, especially the location in the city center so it's easy to access the mall or eat whatever we want.
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Accommodation's Reply
14 Jun 2026
Dear Ms. Supriatana, Thank you for sharing your experience at Aryaduta Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and took advantage of our excellent location in the heart of Palembang. Easy access to shopping malls, a wide variety of dining options, and various attractions around the hotel are just some of the advantages we hope provide to our guests. Thank you for your compliments. We look forward to welcoming you back on your next visit and providing you with an even more memorable experience. Sincerely, The Management Team, Aryaduta Hotel Palembang
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.
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Accommodation's Reply
14 Jun 2026
Dear Mr./Ms. G*a, Thank you for your review and appreciation of Arayaduta Palembang Hotel. We are delighted to hear that you felt comfortable during your stay and enjoyed the excellent and friendly service from our team. We are also pleased to hear that the lounge and the comfort of the waiting area provided a memorable experience during your visit. Your appreciation for the welcoming reception team means a great deal to us and will motivate the entire team to continue striving to provide the best service to all guests. Thank you for choosing Arayaduta Palembang Hotel. We hope to welcome you back on your next visit for another memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel
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M***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
The room was dusty. I called the receptionist from the moment I entered the room, asking for an extra bed, but they didn't pick up or respond. Hmhmhmhm
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R***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Strategic location, great location. Great service, perfect for families.
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Accommodation's Reply
08 Jun 2026
Dear Mr./Ms. R*I, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are delighted to hear that you enjoyed our excellent location, superb service, and family-friendly atmosphere. Creating comfort and enjoyment for every member of your family is one of our top priorities. Your compliments motivate our entire team to continue providing the best service and maintaining the quality of our facilities. We look forward to welcoming you and your family back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
One of the hotels with a nice swimming pool in Palembang.
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. No, Thank you for taking the time to share your experience staying at Aryaduta Hotel Palembang. We are delighted to hear that you enjoyed our swimming pool facilities and rated it as one of the best in Palembang. Such positive feedback means a lot to us and motivates us to continue maintaining the quality of our facilities and providing the best possible experience for all our guests. We hope that in addition to enjoying the swimming pool facilities, you also had a comfortable stay during your business trip. Thank you for trusting Aryaduta Hotel Palembang. We look forward to welcoming you back on your next visit. Sincerely, The Management Team, Aryaduta Hotel Palembang
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Inddah R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff and security are friendly in providing good service and are very helpful 😊
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Accommodation's Reply
08 Jun 2026
Dear Ms. Indah R., Thank you for taking the time to share your experience at Aryaduta Palembang Hotel. We are delighted to hear that you were impressed with the friendly and helpful service from our staff and security team. Providing friendly, professional, and attentive service to all guests is our unwavering commitment. We will pass on your compliments to the entire team as a token of our gratitude for their dedication to creating memorable stays for all guests. We look forward to welcoming you back on your next visit to Aryaduta Palembang Hotel and providing you with an even more memorable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel
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M Johan i. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Recommendation, will be informed to family and friends.
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Accommodation's Reply
29 May 2026
Dear Mr. M. Johan I.S., Thank you for your excellent rating and positive review. We are delighted to know that you enjoyed your stay at Aryaduta Palembang Hotel during your business trip. We are honored to know that you recommended our hotel and are happy to share this positive experience with your family and friends. Your support and trust mean a great deal to our entire team. We hope to welcome you back again on your next visit and will continue to provide you with the best possible stay experience at Aryaduta Palembang Hotel. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Lala
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The bed was comfortable, and the location was strategic. However, from the bus stop, it's a bit far to the front of the hotel. The bus stop should be opened to make it quicker.
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Accommodation's Reply
29 May 2026
Dear Ms. Lala I.S., Thank you for your excellent rating and review. We are delighted to hear that you were comfortable during your stay at Aryaduta Palembang and appreciated our convenient location. We also appreciate your feedback regarding accessibility from the basement to the hotel. We understand that better accessibility enhances guest comfort, and your suggestion will be taken into consideration in future evaluations to improve accessibility for all guests. Thank you for your interest and trust in Aryaduta Palembang. We look forward to welcoming you back for an even more comfortable stay next time. Sincerely, The Management Team, Aryaduta Palembang Hotel
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m***d
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
It's true what people say, even B5-class hotels can turn off the room lights with a regular card, but this one can't. Asking for two cards is not allowed, it's difficult to get up and down, asking the staff for help takes a long time. The staff at the reception are not very friendly, especially the female who is very rude in her response. Asking for two cards. Regarding the cleanliness of the bathroom, especially the toilet, it's still lacking.
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Accommodation's Reply
29 May 2026
Dear Mr. Muhammad Daffa Dananjaya, Thank you for taking the time to share your experience and feedback regarding your stay at Aryaduta Palembang Hotel. We sincerely apologize for any inconvenience you experienced, particularly regarding the use of your room key card, elevator access, concierge service, and the cleanliness of the bathroom, which may not have met your expectations. Your feedback regarding the need for an additional room key card and the difficulty in obtaining assistance with elevator access is taken very seriously and will be investigated to improve guest comfort. We are also deeply sorry that the concierge service was unfriendly and did not create a positive impression during your stay, which certainly did not reflect the standards of service we strive to provide to all our guests. Furthermore, we apologize for the substandard cleanliness of the bathroom and toilet. We have forwarded this feedback to the relevant team for evaluation and improvement of cleanliness and service quality in the future. We greatly appreciate your feedback and suggestions, as they help us develop and provide a better guest experience in the future. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Exterior 4 Aryaduta Palembang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Aryaduta Palembang

Traveloka (6,962)
Other sources (43)
8.5
Very Good
From 6,962 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Aryaduta Palembang
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Staff Friendliness (145)
Distance to City Center (143)
Bedroom (134)
Accessibility (126)
Ambiance (125)
Room Space (124)
Bathroom (118)
Taste (115)
Hotel Area (114)
Family Friendly (110)
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Traveler Reviews Aryaduta Palembang

Number of reviews per page
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40
Customer reviews
S***i
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 day(s) ago
The receptionist was not very friendly at checkout, telling me to find my own staff to get the items from the refrigerator.
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff and easy check-in
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Accommodation's Reply
14 Jul 2026
Dear Mr./Ms. r***a, Thank you for taking the time to share your perfect rating and your kind feedback about your stay at ARYADUTA Palembang. We are delighted to know that you found our staff friendly and that your check-in process was smooth and convenient. Providing warm hospitality and a seamless arrival experience is something we always strive for. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional service to every guest. We look forward to welcoming you back to ARYADUTA Palembang for another pleasant and memorable stay. Warm regards, Management ARYADUTA Palembang
Rika D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, but lacked initiative in helping us carry our luggage when we arrived.
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Accommodation's Reply
08 Jul 2026
Dear Ms. Rika D., Thank you for taking the time to share your experience at Arayaduta Palembang Hotel. We greatly appreciate your feedback, as it helps us continuously improve the quality of service for all our guests. We are pleased to hear that you received a friendly welcome from our staff throughout your stay. This compliment is an encouragement to our entire team to continue providing friendly and professional service. However, we apologize that our team did not fully assist you with your luggage upon arrival. We understand that first impressions are crucial to a guest's experience, and proactive assistance with luggage is a standard of service we strive to provide. We have forwarded your feedback to the front desk and concierge team for consideration in promoting and strengthening a service culture that is more responsive, efficient, and attentive, ensuring all guests receive an even better welcome from the moment they arrive at the hotel. Thank you again for your valuable feedback. We hope to welcome you back to Arayaduta Palembang Hotel again for an even better stay and service that exceeds your expectations. Sincerely, The Management Team, Arayaduta Palembang
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the hotel is close to the shopping center just a short walk away.
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Accommodation's Reply
08 Jul 2026
Dear Ms./Mrs. D*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We greatly appreciate your rating and feedback, which motivates us to continuously improve the quality of our service and guest experience. We are delighted to hear that you received a friendly welcome from our staff during your stay. We will pass on this appreciation to our entire team to encourage us to continue striving for friendly, professional, and attentive service to all guests. We are also pleased to know that Aryaduta Palembang's location allows you convenient access to the shopping station. We hope this easy accessibility adds value and convenience for guests, whether for business or leisure. Thank you again for your trust and feedback. We look forward to welcoming you back to Aryaduta Palembang for another memorable and impressive stay. Sincerely, The Management Team, Aryaduta Palembang
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Awesome... comfortable and clean, nice view.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for choosing Arayaduta Hotel Palembang as your preferred hotel and for taking the time to write a positive review about your stay. We are delighted to hear that you were comfortable during your stay and appreciated the cleanliness of the hotel and the views we offer. Guest satisfaction is our top priority, and reviews like this are an encouragement to our entire team to continue developing our services and providing the best possible experience. Located in the heart of Palembang, Arayaduta Hotel Palembang offers comfortable rooms and comprehensive facilities such as a swimming pool, fitness center, children's playground, and a variety of dining options. The city views from various areas of the hotel are another highlight that we hope will enhance the convenience of all our guests. We will continuously improve our facilities and service quality to make your stay even more memorable. We are honored to have welcomed you and look forward to welcoming you back to Arayaduta Hotel Palembang again in the future. Sincerely, The Management Team, Arayaduta Hotel Palembang
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M***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
I apologize in advance, this was my worst hotel check-in experience. I brought my family and two children. This is a classic hotel, in my opinion. The lighting was dim, the room was dirty. There were ants, and oddly enough, for a 5-star hotel, the breakfast wasn't up to par. And the elevator line was incredibly long. Honestly, I was disappointed staying at Aryaduta. It was beyond my expectations, even though I paid a lot.
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Accommodation's Reply
08 Jul 2026
Dear Ms./Mrs. M*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang Hotel. We are deeply sorry that your family's stay did not meet your expectations, especially considering you trusted us and paid a reasonable price for a five-star hotel. We apologize for the inconvenience you experienced, including the unclean room, the presence of ants, insufficient lighting, an unpleasant breakfast experience, and the crowded elevator queue. We understand that family comfort, especially when traveling with children, is paramount, and we regret that we were unable to provide the experience you expected. We have forwarded your feedback to our housekeeping, engineering, food and beverage, and front desk teams for immediate assessment and action. Room cleanliness, food quality, and the comfort of amenities are of paramount importance to us, and your review serves as a vital reminder for us to continuously improve our service standards in all aspects. We greatly appreciate your honesty in sharing this feedback. Such comments allow us to immediately identify areas for improvement to prevent other guests from experiencing similar unpleasant situations. We apologize again for your disappointment. We sincerely hope to welcome you and your family back to Aryaduta Palembang Hotel again, so that we can provide an even better stay that meets your expectations. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The elevator is queued while the hotel is fully occupied, the breakfast menu is limited.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Arayaduta Palembang Hotel. We greatly appreciate your feedback, as it helps us improve our services and guest experience. We apologize for the inconvenience you experienced regarding the elevator queues during peak hours and the breakfast menu not meeting your expectations. We understand that easy access to your room and restaurants, as well as a diverse breakfast menu, are crucial for a comfortable stay. We have forwarded your feedback to the relevant team for consideration. We will continue to investigate measures to improve guest comfort during peak hours, including managing elevator operations and developing a more diverse breakfast menu to better meet guest expectations. Thank you so much for choosing Arayaduta Palembang Hotel, and we sincerely hope to have the opportunity to welcome you back for another comfortable and satisfying experience in the future. Sincerely, The Management Team, Arayaduta Palembang Hotel
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, very helpful & quick, just the food is a little less varied so there aren't many choices..
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Accommodation's Reply
30 Jun 2026
Dear Ms./Mrs. S*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are delighted to hear that you were satisfied with the friendliness, responsiveness, and assistance our team provided. Your compliments will motivate all our staff to continue striving to provide the best possible service to all guests. On another note, we appreciate your feedback regarding the variety of the menu. This feedback is very important to us and we will share it with our food team to use in our evaluation process in order to offer a more diverse menu and cater to all guests' needs. We thank you for your suggestions as they help us continuously improve the quality of our service and the guest experience at Aryaduta Palembang. We look forward to welcoming you back again with an even better experience. Sincerely, The Management Team, Aryaduta Palembang
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Hotel in the center of Palembang, near from business center, shopping center, and culinary place.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. D***n, Thank you for taking the time to share your review of ARYADUTA Palembang. We are delighted to know that you appreciated our strategic location in the heart of Palembang. Being conveniently situated near business districts, shopping centers, and a variety of culinary destinations is indeed one of the advantages we are proud to offer our guests, whether traveling for business or leisure. Your positive feedback is greatly appreciated and serves as motivation for our team to continue providing excellent hospitality and memorable experiences for all our guests. We look forward to welcoming you back to ARYADUTA Palembang on your next visit to the city. Warm regards, Management ARYADUTA Palembang
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The building and layout are old-fashioned, with carpets, so the first time you arrive at the floor, you'll smell musty. The rooms are average-sized, and the bathrooms are also old-fashioned.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. G*t, Thank you for taking the time to share your experience staying at Aryaduta Hotel Palembang. We apologize that the condition of the hotel, particularly the odor in the hallways, the interior decoration, and the condition of your room and bathroom, did not meet your expectations. Your comments regarding the musty smell in the carpets and the feeling that the amenities appeared outdated are very important to us. As one of Palembang's oldest hotels, we are continuously undertaking renovations and upgrading our facilities to enhance guest comfort while maintaining our unique character. Your feedback is invaluable in helping us identify areas for further attention, especially regarding carpet maintenance and improvements to room amenities. We sincerely appreciate you sharing this experience and look forward to welcoming you back in the future for a better experience. Sincerely, The Management Team, Aryaduta Hotel Palembang
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Tiara M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff was friendly, and check-in and check-out were very quick. Breakfast was also varied and delicious.
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Accommodation's Reply
14 Jun 2026
Dear Ms. Tiara M, Thank you for your review and rating of Arya Duta Palembang Hotel. We are delighted to hear that you enjoyed your stay with us. Your compliments regarding the friendly staff, the quick check-in and check-out process, and the varied and delicious breakfast menu are a source of pride for our entire team. We are committed to providing efficient service and a pleasant dining experience so that all guests can enjoy a comfortable and memorable stay. Thank you for your trust in Arya Duta Palembang Hotel. We hope to welcome you back again in the future. Sincerely, The Management Team, Arya Duta Palembang Hotel
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Supriatna
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It's very pleasant, especially the location in the city center so it's easy to access the mall or eat whatever we want.
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Accommodation's Reply
14 Jun 2026
Dear Ms. Supriatana, Thank you for sharing your experience at Aryaduta Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and took advantage of our excellent location in the heart of Palembang. Easy access to shopping malls, a wide variety of dining options, and various attractions around the hotel are just some of the advantages we hope provide to our guests. Thank you for your compliments. We look forward to welcoming you back on your next visit and providing you with an even more memorable experience. Sincerely, The Management Team, Aryaduta Hotel Palembang
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.
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Accommodation's Reply
14 Jun 2026
Dear Mr./Ms. G*a, Thank you for your review and appreciation of Arayaduta Palembang Hotel. We are delighted to hear that you felt comfortable during your stay and enjoyed the excellent and friendly service from our team. We are also pleased to hear that the lounge and the comfort of the waiting area provided a memorable experience during your visit. Your appreciation for the welcoming reception team means a great deal to us and will motivate the entire team to continue striving to provide the best service to all guests. Thank you for choosing Arayaduta Palembang Hotel. We hope to welcome you back on your next visit for another memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel
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M***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
The room was dusty. I called the receptionist from the moment I entered the room, asking for an extra bed, but they didn't pick up or respond. Hmhmhmhm
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R***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Strategic location, great location. Great service, perfect for families.
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Accommodation's Reply
08 Jun 2026
Dear Mr./Ms. R*I, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are delighted to hear that you enjoyed our excellent location, superb service, and family-friendly atmosphere. Creating comfort and enjoyment for every member of your family is one of our top priorities. Your compliments motivate our entire team to continue providing the best service and maintaining the quality of our facilities. We look forward to welcoming you and your family back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
One of the hotels with a nice swimming pool in Palembang.
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. No, Thank you for taking the time to share your experience staying at Aryaduta Hotel Palembang. We are delighted to hear that you enjoyed our swimming pool facilities and rated it as one of the best in Palembang. Such positive feedback means a lot to us and motivates us to continue maintaining the quality of our facilities and providing the best possible experience for all our guests. We hope that in addition to enjoying the swimming pool facilities, you also had a comfortable stay during your business trip. Thank you for trusting Aryaduta Hotel Palembang. We look forward to welcoming you back on your next visit. Sincerely, The Management Team, Aryaduta Hotel Palembang
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Inddah R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff and security are friendly in providing good service and are very helpful 😊
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Accommodation's Reply
08 Jun 2026
Dear Ms. Indah R., Thank you for taking the time to share your experience at Aryaduta Palembang Hotel. We are delighted to hear that you were impressed with the friendly and helpful service from our staff and security team. Providing friendly, professional, and attentive service to all guests is our unwavering commitment. We will pass on your compliments to the entire team as a token of our gratitude for their dedication to creating memorable stays for all guests. We look forward to welcoming you back on your next visit to Aryaduta Palembang Hotel and providing you with an even more memorable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel
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M Johan i. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Recommendation, will be informed to family and friends.
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Accommodation's Reply
29 May 2026
Dear Mr. M. Johan I.S., Thank you for your excellent rating and positive review. We are delighted to know that you enjoyed your stay at Aryaduta Palembang Hotel during your business trip. We are honored to know that you recommended our hotel and are happy to share this positive experience with your family and friends. Your support and trust mean a great deal to our entire team. We hope to welcome you back again on your next visit and will continue to provide you with the best possible stay experience at Aryaduta Palembang Hotel. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Lala
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The bed was comfortable, and the location was strategic. However, from the bus stop, it's a bit far to the front of the hotel. The bus stop should be opened to make it quicker.
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Accommodation's Reply
29 May 2026
Dear Ms. Lala I.S., Thank you for your excellent rating and review. We are delighted to hear that you were comfortable during your stay at Aryaduta Palembang and appreciated our convenient location. We also appreciate your feedback regarding accessibility from the basement to the hotel. We understand that better accessibility enhances guest comfort, and your suggestion will be taken into consideration in future evaluations to improve accessibility for all guests. Thank you for your interest and trust in Aryaduta Palembang. We look forward to welcoming you back for an even more comfortable stay next time. Sincerely, The Management Team, Aryaduta Palembang Hotel
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m***d
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
It's true what people say, even B5-class hotels can turn off the room lights with a regular card, but this one can't. Asking for two cards is not allowed, it's difficult to get up and down, asking the staff for help takes a long time. The staff at the reception are not very friendly, especially the female who is very rude in her response. Asking for two cards. Regarding the cleanliness of the bathroom, especially the toilet, it's still lacking.
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Accommodation's Reply
29 May 2026
Dear Mr. Muhammad Daffa Dananjaya, Thank you for taking the time to share your experience and feedback regarding your stay at Aryaduta Palembang Hotel. We sincerely apologize for any inconvenience you experienced, particularly regarding the use of your room key card, elevator access, concierge service, and the cleanliness of the bathroom, which may not have met your expectations. Your feedback regarding the need for an additional room key card and the difficulty in obtaining assistance with elevator access is taken very seriously and will be investigated to improve guest comfort. We are also deeply sorry that the concierge service was unfriendly and did not create a positive impression during your stay, which certainly did not reflect the standards of service we strive to provide to all our guests. Furthermore, we apologize for the substandard cleanliness of the bathroom and toilet. We have forwarded this feedback to the relevant team for evaluation and improvement of cleanliness and service quality in the future. We greatly appreciate your feedback and suggestions, as they help us develop and provide a better guest experience in the future. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Number of reviews per page
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