How many rooms are available at Aryaduta Palembang?

Aryaduta Palembang has 167 rooms in total.

Does Aryaduta Palembang provide parking?

Yes, Aryaduta Palembang provides parking. Please confirm details directly with the hotel.

Does Aryaduta Palembang have a swimming pool?

Yes, a swimming pool is available at Aryaduta Palembang.

What do past guests say about Aryaduta Palembang?

Aryaduta Palembang is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Aryaduta Palembang

Name: Aryaduta Palembang
Address: Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137, Jalan POM IX Palembang Square, Sumatera Selatan, 30137, Indonesia
Rating: 8.5

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8.5

/10

Very Good

7,032 reviews

What Guests Say About Their Stay

Distance To City Center (240)

Staff Friendliness (232)

Bedroom (216)

Accessibility (206)

arinda o.

10.0

/ 10

A kids-friendly hotel in Palembang, close to the mall, just a short walk away. Top-notch service, always a happy staycation here. Thank you, Aryaduta Team. From security, front desk, pool attendants, to HK, and the F&B team, they're also full of smiles and very helpful.

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G***a

9.4

/ 10

It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.

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A***a

8.5

/ 10

A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.

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A***a

8.5

/ 10

A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.

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A***a

8.5

/ 10

A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.

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In the Area

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Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Aryaduta Palembang is a hotel is located at Ilir Barat I. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Aryaduta Palembang

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Aryaduta Palembang

Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

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Discover More About Aryaduta Palembang

Discover the Charm of Aryaduta Palembang

Welcome to Aryaduta Palembang, your premier destination for an unforgettable stay in the heart of Sumatera Selatan. This introduction aims to provide you with all the essential information you need to plan your visit, ensuring a seamless and enjoyable experience. From its strategic location to its world-class amenities and comfortable accommodations, Aryaduta Palembang is designed to cater to every traveler's needs.

Aryaduta Palembang Location

Aryaduta Palembang is conveniently situated in the vibrant city center of Palembang, specifically in the Seberang Ulu district. Located at Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatra Selatan, Indonesia, 30137, the hotel offers easy access to the city's key attractions and business hubs. It is approximately a 45-minute drive from Sultan Mahmud Badaruddin II International Airport, making it a convenient choice for both domestic and international travelers. The hotel's prime location means you are never far from the pulse of the city, yet you can retreat to a tranquil oasis upon your return. The atmosphere surrounding Aryaduta Palembang is one of sophisticated urban living, with a blend of modern convenience and local charm. It is close to the iconic Ampera Bridge and the Musi River, offering picturesque views and easy exploration of Palembang's rich heritage.

Aryaduta Palembang Facilities & Services

Facilities for guests at Aryaduta Palembang are designed to enhance your comfort and convenience throughout your stay.

Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and recreation. Operating hours are from 6:00 AM to 8:00 PM daily.
Fitness Center:
Maintain your workout routine at our well-equipped fitness center, available from 6:00 AM to 9:00 PM.
Meeting & Event Facilities:
Host your corporate events or social gatherings in our versatile function rooms. Please inquire for specific rates and availability.
Business Center:
Stay productive with our comprehensive business services, including printing, copying, and internet access. Available from 8:00 AM to 6:00 PM.
Concierge Services:
Our dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests.
Room Service:
Enjoy a selection of delicious meals and beverages delivered directly to your room, available from 6:00 AM to 11:00 PM.
Free Parking:
Guests traveling by car can take advantage of our complimentary on-site parking facilities.
Wi-Fi:
Stay connected with complimentary high-speed Wi-Fi available throughout the hotel.

Aryaduta Palembang Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Aryaduta Palembang.

Deluxe Room:
These rooms offer a comfortable stay with city views. Available in smoking and non-smoking options. Some rooms feature a bathtub.
Executive Room:
Slightly more spacious than Deluxe rooms, offering enhanced amenities and city views. Available in smoking and non-smoking options. Bathtub available in select rooms.
Suite:
Our suites provide a luxurious experience with separate living areas and premium amenities. Enjoy stunning city views. Bathtub included.
Family Room:
Designed for families, these rooms offer ample space and comfort, often with multiple beds. City views are standard. Bathtub available in select rooms.

Aryaduta Palembang is not a pet-friendly hotel.

Aryaduta Palembang Dining & Restaurants

Savor a culinary journey at Aryaduta Palembang, where diverse dining options await to tantalize your taste buds.

The Palm Cafe:
Offering a delightful international buffet and à la carte menu, The Palm Cafe is open daily from 6:00 AM to 11:00 PM. Estimated price per person for a buffet is around PHP 800.
The Lounge:
Perfect for a relaxing afternoon or evening, The Lounge serves a variety of beverages and light snacks. Open from 10:00 AM to 10:00 PM.

Aryaduta Palembang Nearby Attractions and Activities

Explore the vibrant surroundings of Aryaduta Palembang with these popular nearby attractions:

Ampera Bridge:
An iconic landmark of Palembang, offering stunning views of the Musi River.
Musi River Cruise:
Experience the city from a different perspective with a relaxing cruise along the Musi River.
Great Mosque of Palembang (Masjid Agung Palembang):
A significant religious and historical site in the city.
Palembang Indah Mall (PIM):
A major shopping destination offering a wide array of retail, dining, and entertainment options.
Kuto Besak Fortress:
A historical fort offering a glimpse into Palembang's past.

If you are looking for other activities around Aryaduta Palembang, check out the best deals on Traveloka: Recommended activities in Palembang!

How to Get to Aryaduta Palembang from the Airport

Getting to Aryaduta Palembang from Sultan Mahmud Badaruddin II International Airport is straightforward, with several convenient options available.

Hotel Private Airport Transfer:
For the most seamless experience, you can arrange for the Aryaduta Palembang airport transfer service directly with the hotel. This service offers comfort and convenience, with rates typically starting from PHP 500, depending on the vehicle type.
Metered Taxis:
Metered taxis are readily available at the airport. The journey to Aryaduta Palembang usually takes around 45 minutes and costs approximately PHP 150-200.
Ride-hailing Services:
You can also use a ride-hailing service booked via your smartphone. The fare will be similar to metered taxis, depending on traffic conditions.

For more information on transportation options, you can explore airport transfer services.

Summary of Why You Should Choose to Stay at Aryaduta Palembang

Choosing Aryaduta Palembang for your next trip offers a blend of comfort, convenience, and excellent service.

Prime Location:
Situated in the heart of Palembang, providing easy access to attractions and business districts.
Excellent Facilities:
Enjoy a refreshing swimming pool, a well-equipped fitness center, and comprehensive business services.
Comfortable Accommodations:
A variety of room types cater to different needs, ensuring a pleasant stay.
Attentive Service:
The dedicated staff is committed to making your stay memorable.
Convenient Dining:
On-site dining options provide delicious meals without leaving the hotel.

Room availability at Aryaduta Palembang

can be checked and secured easily. For the best rates and a hassle-free experience, consider

Booking Aryaduta Palembang

through Traveloka.

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Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Aryaduta Palembang

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Wedding service
24-hour Receptionist

Things to Do

Fitness center
Garden
Hot tub
Massage
Outdoor pool
Sauna
Spa
Steam room

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Swimming pool

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Laundry
Shops
Supermarket

Business Facilities

Business center
Meeting facilities
Photocopier
Projector

Food and Drinks

Bar
Poolside bar

Connectivity

LAN Internet
Free WiFi

Family-friendly Facilities

Children pool

Transportation

Car rental

Sports and Recreations

Billiard

Kids and Pets

Babysitting

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Aryaduta Palembang

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Aryaduta Palembang	167
Number of floors in Aryaduta Palembang	18
Another facilities in Aryaduta Palembang	Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Aryaduta Palembang

What are available facilities at Aryaduta Palembang?

There are top facilites at Aryaduta Palembang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Aryaduta Palembang?

The standard check-in time at Aryaduta Palembang is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Aryaduta Palembang provide breakfast?

Yes, Aryaduta Palembang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Aryaduta Palembang?

Aryaduta Palembang is a 4.0-star hotel.

How many floors does Aryaduta Palembang have?

Aryaduta Palembang has 18 floors.

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More Reviews from Other Guests in Aryaduta Palembang

Overall Ratings & Reviews Aryaduta Palembang

Traveloka (6,989)

Other sources (43)

8.5

Very Good

From 6,989 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Aryaduta Palembang

All

Staff Friendliness (148)

Distance to City Center (146)

Bedroom (137)

Accessibility (130)

Ambiance (128)

Room Space (127)

Bathroom (121)

Taste (119)

Hotel Area (117)

Family Friendly (115)

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Traveler Reviews Aryaduta Palembang

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Customer reviews

Ramtoni

Leisure

10.0

/10

Reviewed 2 day(s) ago

Highly recommended for those who bring family, close to shopping and culinary centers.

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Accommodation's Reply

30 Jul 2026

Dear Mr. Ramthoni, Thank you very much, Mr. Ramthoni, for your perfect 10.0 rating and positive review of Arayaduta Palembang Hotel. We are delighted to know that you were satisfied with your stay with us and recommended Arayaduta Palembang Hotel as a suitable choice for your family. Our location, close to shopping malls and a variety of restaurants, is expected to provide convenience and enjoyment for all guests while enjoying their family vacation. Your trust and recommendation are invaluable encouragement to our entire team. We will continue to strive to maintain the comfort of our rooms, the quality of our facilities, cleanliness, and friendly and attentive service. We hope to welcome you and your family back to Arayaduta Palembang Hotel next time and provide you with an even more comfortable, enjoyable, and memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel

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Meta O.

9.1

/10

Reviewed 3 day(s) ago

The environment is very comfortable, especially since it's close to the mall. Kids also love it because there are playgrounds everywhere.

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Accommodation's Reply

30 Jul 2026

Dear Ms. Meta O., Thank you very much, Ms. Meta, for your positive review and rating of 9.1 at Arya Duta Palembang Hotel. We are very pleased to hear that you felt comfortable with the hotel environment, especially the excellent location near shopping malls. We are also happy to hear that your children enjoyed the various playground areas available at the hotel. We are truly committed to providing a fun and family-friendly experience so that children can enjoy their time with their families. Your compliments motivate our entire team to strive to maintain the comfort of the hotel environment, the cleanliness of the areas, and the quality of facilities and services so that all families can enjoy their time together even more. We hope to welcome you and your family back to Arya Duta Palembang Hotel on your next stay and provide you with an even more comfortable, fun, and memorable experience for your family. Sincerely, The Management Team, Arya Duta Palembang Hotel

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Guest

Leisure

10.0

/10

Reviewed 3 day(s) ago

A strategic hotel with easy access to the LRT and a shopping mall. It's perfect for bringing the family on vacation.

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Accommodation's Reply

31 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Arayaduta Palembang Hotel. We are delighted to hear that you were pleased with our excellent location and easy access to the LRT train, shopping malls, and various restaurants in the surrounding area. Our convenient location is one of our advantages, especially for families seeking comfortable and well-equipped accommodations in Palembang. We are pleased to know that Arayaduta Palembang is a suitable choice for family trips. Comfort and convenience during your stay are always our commitment to every guest. Thank you for choosing us as part of your and your family's journey. We hope to welcome you back on your next visit and provide you with an even more comfortable, friendly, and memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel

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Putra

8.5

/10

Reviewed 6 day(s) ago

It was a comfortable stay. It's also close to the shopping center. The food is 11/12 like The Zuri Hotel, delicious. Everything is good. The room is also spacious for a Deluxe. The only thing lacking is the F.O. service. Lacking SOPs and less than efficient. Otherwise, everything is fine.

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Accommodation's Reply

30 Jul 2026

Dear Ms. Putra H., Thank you very much, Ms. Putra, for your honest and constructive review, including the 8.5 rating for Arya Duta Palembang Hotel. We are delighted to hear that you felt comfortable during your stay, enjoyed the spacious Deluxe room, and appreciated the hotel's location near the shopping mall. We particularly appreciate your positive comments regarding our food. Your positive comparison to The Zuri Hotel is truly a source of pride for our Food and Beverage team. Furthermore, we apologize if your experience with the reception service did not meet your expectations. We greatly appreciate your feedback regarding adherence to SOPs and the speed of service. This is an important concern for us, and we will review this with the reception team to ensure that each step can be performed more consistently, and guest service can be provided faster, more accurately, and more efficiently. We are especially grateful that you continue to rate other areas positively. Such feedback helps us see what we are already doing well and what we still need to improve. We sincerely hope to welcome you back to Arya Duta Palembang Hotel again and provide you with an even better stay experience, especially in the area of reception service. Sincerely, The Management Team, Arya Duta Palembang Hotel

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arinda o.

10.0

/10

Reviewed 1 week(s) ago

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Accommodation's Reply

24 Jul 2026

Dear Ms. Arinda O., Thank you so much, Ms. Arinda O., for your wonderful review and the perfect 10.0 rating you gave to Aryaduta Palembang Hotel! We are delighted to hear that you and your family enjoyed your stay with us and felt comfortable in the hotel's family-friendly atmosphere. The excellent location near shopping malls made it easy for you and your family to enjoy your leisure time. What makes us happiest is your compliments on the entire Aryaduta Palembang team, from the security and reception staff to the pool attendants, housekeeping staff, and the food and beverage team who provided such warm service and smiles. We will gladly pass on your compliments to the entire team. Such words are a very meaningful inspiration for us to continue providing sincere, friendly, and attentive service to all our guests. Thank you for choosing Aryaduta Palembang as your family vacation destination. We are very happy to know that you enjoyed every stay with us. We sincerely hope to welcome you and your family again to create more fun and memorable moments together. See you again at Aryaduta Palembang! Sincerely, The Management of Aryaduta Palembang.

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sulistyo a. p.

9.6

/10

Reviewed 2 week(s) ago

The hotel is really great, the only thing lacking is the breakfast, the place is cramped and the food is monotonous.

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Accommodation's Reply

21 Jul 2026

Dear Mr. Sulistiyo A.P., Thank you very much for your review and compliments on Arayaduta Palembang Hotel. We are very pleased to know that overall you enjoyed your stay and were satisfied with our hotel. However, we would like to express our sincere gratitude for your feedback regarding the breakfast experience, particularly the breakfast area which felt a bit cramped and the limited food selection. We apologize if this made your breakfast experience uncomfortable and unsatisfactory. This feedback is important to us, and we will forward it to the relevant team to use in our evaluation to improve the comfort of the breakfast area and provide a more diverse and appealing menu for all guests. We appreciate the opportunity to further develop ourselves. We hope to welcome you back to Arayaduta Palembang Hotel again and provide you with an even better experience on your next visit. Sincerely, The Management Team, Arayaduta Palembang Hotel

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Amrin S.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Recommended for family.

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Accommodation's Reply

21 Jul 2026

Dear Mr./Ms. Amrin S., Thank you very much, Mr./Ms. Amrin S., for your positive review and perfect 10/10 rating for Aryaduta Palembang Hotel! We are delighted to know that you were satisfied with your stay with us and that you recommended Aryaduta Palembang Hotel as a suitable choice for your family vacation. For us, it was a great pleasure to be a part of your special moments with your family. We will continue to strive to provide comfort, friendly service, and memorable experiences for all our guests and their families. We hope that Aryaduta Palembang Hotel will always be your first choice for your family whenever you visit Palembang. We look forward to welcoming you and your family back again to experience more special moments with us. Sincerely, The Management Team, Aryaduta Palembang Hotel

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Rachmad B. H.

Business

9.0

/10

Reviewed 2 week(s) ago

Good location, nice surroundings, well-maintained cleanliness, old but proper facility. It would be nicer and impressive if the front desk staff could be more friendly to the customer.

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Accommodation's Reply

21 Jul 2026

Dear Mr. Rachmad B. H., Thank you very much, Mr. Rachmad B. H., for taking the time to share your valuable feedback following your business trip and stay at ARYADUTA Palembang. We are pleased to know that you appreciated our strategic location, pleasant surroundings, cleanliness, and the overall condition of our facilities. We are also grateful for your recognition that, although our hotel has a long-standing history, we continue to maintain our facilities properly to ensure a comfortable stay for our guests. At the same time, we sincerely apologize if the friendliness and warmth of our Front Desk service did not meet your expectations. We fully understand that the Front Desk plays an important role in creating a positive first and lasting impression, and every guest deserves to feel genuinely welcomed and valued. Your feedback has been shared with our Front Office team and will be taken seriously as part of our ongoing service improvement. We will continue to remind and encourage our team to provide a warmer, more attentive, and personalized approach to every guest. Thank you once again for your honest feedback and for choosing ARYADUTA Palembang. We truly hope to have the opportunity to welcome you back and provide you with a more memorable and exceptional experience on your next visit. Warmest regards, Management of ARYADUTA Palembang

S***i

Business

6.3

/10

Reviewed 3 week(s) ago

The receptionist was not very friendly at checkout, telling me to find my own staff to get the items from the refrigerator.

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Accommodation's Reply

21 Jul 2026

Dear Ms./Mrs. S*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are deeply sorry about the unpleasant experience, especially regarding the service during the checkout process. We are very regretful that you did not receive adequate service and assistance from the reception team, particularly when you needed help retrieving items from the refrigerator. This is not the standard of service we expect and does not reflect the service we strive to provide to all our guests. We have taken your feedback seriously and will incorporate it into our evaluations with the relevant team. We will continue to remind all team members to provide friendliness, enthusiasm, and greater assistance, especially when guests require help, so that all guests feel well cared for until the checkout process is complete. We apologize again for the inconvenience caused. Thank you for giving us the opportunity to improve. We hope to welcome you back to Aryaduta Palembang and provide you with a better, friendlier, and more memorable experience. Sincerely, The Management Team, Aryaduta Palembang

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r***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

Friendly staff and easy check-in

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Accommodation's Reply

14 Jul 2026

Dear Mr./Ms. r***a, Thank you for taking the time to share your perfect rating and your kind feedback about your stay at ARYADUTA Palembang. We are delighted to know that you found our staff friendly and that your check-in process was smooth and convenient. Providing warm hospitality and a seamless arrival experience is something we always strive for. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional service to every guest. We look forward to welcoming you back to ARYADUTA Palembang for another pleasant and memorable stay. Warm regards, Management ARYADUTA Palembang

Rika D.

Staycation

8.5

/10

Reviewed 4 week(s) ago

The hotel staff was friendly, but lacked initiative in helping us carry our luggage when we arrived.

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Accommodation's Reply

08 Jul 2026

Dear Ms. Rika D., Thank you for taking the time to share your experience at Arayaduta Palembang Hotel. We greatly appreciate your feedback, as it helps us continuously improve the quality of service for all our guests. We are pleased to hear that you received a friendly welcome from our staff throughout your stay. This compliment is an encouragement to our entire team to continue providing friendly and professional service. However, we apologize that our team did not fully assist you with your luggage upon arrival. We understand that first impressions are crucial to a guest's experience, and proactive assistance with luggage is a standard of service we strive to provide. We have forwarded your feedback to the front desk and concierge team for consideration in promoting and strengthening a service culture that is more responsive, efficient, and attentive, ensuring all guests receive an even better welcome from the moment they arrive at the hotel. Thank you again for your valuable feedback. We hope to welcome you back to Arayaduta Palembang Hotel again for an even better stay and service that exceeds your expectations. Sincerely, The Management Team, Arayaduta Palembang

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D***i

Staycation

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly, the hotel is close to the shopping center just a short walk away.

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1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Ms./Mrs. D*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We greatly appreciate your rating and feedback, which motivates us to continuously improve the quality of our service and guest experience. We are delighted to hear that you received a friendly welcome from our staff during your stay. We will pass on this appreciation to our entire team to encourage us to continue striving for friendly, professional, and attentive service to all guests. We are also pleased to know that Aryaduta Palembang's location allows you convenient access to the shopping station. We hope this easy accessibility adds value and convenience for guests, whether for business or leisure. Thank you again for your trust and feedback. We look forward to welcoming you back to Aryaduta Palembang for another memorable and impressive stay. Sincerely, The Management Team, Aryaduta Palembang

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

Awesome... comfortable and clean, nice view.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Thank you for choosing Arayaduta Hotel Palembang as your preferred hotel and for taking the time to write a positive review about your stay. We are delighted to hear that you were comfortable during your stay and appreciated the cleanliness of the hotel and the views we offer. Guest satisfaction is our top priority, and reviews like this are an encouragement to our entire team to continue developing our services and providing the best possible experience. Located in the heart of Palembang, Arayaduta Hotel Palembang offers comfortable rooms and comprehensive facilities such as a swimming pool, fitness center, children's playground, and a variety of dining options. The city views from various areas of the hotel are another highlight that we hope will enhance the convenience of all our guests. We will continuously improve our facilities and service quality to make your stay even more memorable. We are honored to have welcomed you and look forward to welcoming you back to Arayaduta Hotel Palembang again in the future. Sincerely, The Management Team, Arayaduta Hotel Palembang

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M***i

6.6

/10

Reviewed 4 week(s) ago

I apologize in advance, this was my worst hotel check-in experience. I brought my family and two children. This is a classic hotel, in my opinion. The lighting was dim, the room was dirty. There were ants, and oddly enough, for a 5-star hotel, the breakfast wasn't up to par. And the elevator line was incredibly long. Honestly, I was disappointed staying at Aryaduta. It was beyond my expectations, even though I paid a lot.

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1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Ms./Mrs. M*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang Hotel. We are deeply sorry that your family's stay did not meet your expectations, especially considering you trusted us and paid a reasonable price for a five-star hotel. We apologize for the inconvenience you experienced, including the unclean room, the presence of ants, insufficient lighting, an unpleasant breakfast experience, and the crowded elevator queue. We understand that family comfort, especially when traveling with children, is paramount, and we regret that we were unable to provide the experience you expected. We have forwarded your feedback to our housekeeping, engineering, food and beverage, and front desk teams for immediate assessment and action. Room cleanliness, food quality, and the comfort of amenities are of paramount importance to us, and your review serves as a vital reminder for us to continuously improve our service standards in all aspects. We greatly appreciate your honesty in sharing this feedback. Such comments allow us to immediately identify areas for improvement to prevent other guests from experiencing similar unpleasant situations. We apologize again for your disappointment. We sincerely hope to welcome you and your family back to Aryaduta Palembang Hotel again, so that we can provide an even better stay that meets your expectations. Sincerely, The Management Team, Aryaduta Palembang Hotel

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Verified Traveler

6.8

/10

Reviewed 5 week(s) ago

The elevator is queued while the hotel is fully occupied, the breakfast menu is limited.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Arayaduta Palembang Hotel. We greatly appreciate your feedback, as it helps us improve our services and guest experience. We apologize for the inconvenience you experienced regarding the elevator queues during peak hours and the breakfast menu not meeting your expectations. We understand that easy access to your room and restaurants, as well as a diverse breakfast menu, are crucial for a comfortable stay. We have forwarded your feedback to the relevant team for consideration. We will continue to investigate measures to improve guest comfort during peak hours, including managing elevator operations and developing a more diverse breakfast menu to better meet guest expectations. Thank you so much for choosing Arayaduta Palembang Hotel, and we sincerely hope to have the opportunity to welcome you back for another comfortable and satisfying experience in the future. Sincerely, The Management Team, Arayaduta Palembang Hotel

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S***i

Staycation

8.5

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, very helpful & quick, just the food is a little less varied so there aren't many choices..

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Accommodation's Reply

30 Jun 2026

Dear Ms./Mrs. S*i, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are delighted to hear that you were satisfied with the friendliness, responsiveness, and assistance our team provided. Your compliments will motivate all our staff to continue striving to provide the best possible service to all guests. On another note, we appreciate your feedback regarding the variety of the menu. This feedback is very important to us and we will share it with our food team to use in our evaluation process in order to offer a more diverse menu and cater to all guests' needs. We thank you for your suggestions as they help us continuously improve the quality of our service and the guest experience at Aryaduta Palembang. We look forward to welcoming you back again with an even better experience. Sincerely, The Management Team, Aryaduta Palembang

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D***n

Business

8.8

/10

Reviewed 5 week(s) ago

Hotel in the center of Palembang, near from business center, shopping center, and culinary place.

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Accommodation's Reply

24 Jun 2026

Dear Mr./Ms. D***n, Thank you for taking the time to share your review of ARYADUTA Palembang. We are delighted to know that you appreciated our strategic location in the heart of Palembang. Being conveniently situated near business districts, shopping centers, and a variety of culinary destinations is indeed one of the advantages we are proud to offer our guests, whether traveling for business or leisure. Your positive feedback is greatly appreciated and serves as motivation for our team to continue providing excellent hospitality and memorable experiences for all our guests. We look forward to welcoming you back to ARYADUTA Palembang on your next visit to the city. Warm regards, Management ARYADUTA Palembang

Verified Traveler

8.8

/10

Reviewed 6 week(s) ago

The building and layout are old-fashioned, with carpets, so the first time you arrive at the floor, you'll smell musty. The rooms are average-sized, and the bathrooms are also old-fashioned.

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Accommodation's Reply

20 Jun 2026

Dear Mr./Ms. G*t, Thank you for taking the time to share your experience staying at Aryaduta Hotel Palembang. We apologize that the condition of the hotel, particularly the odor in the hallways, the interior decoration, and the condition of your room and bathroom, did not meet your expectations. Your comments regarding the musty smell in the carpets and the feeling that the amenities appeared outdated are very important to us. As one of Palembang's oldest hotels, we are continuously undertaking renovations and upgrading our facilities to enhance guest comfort while maintaining our unique character. Your feedback is invaluable in helping us identify areas for further attention, especially regarding carpet maintenance and improvements to room amenities. We sincerely appreciate you sharing this experience and look forward to welcoming you back in the future for a better experience. Sincerely, The Management Team, Aryaduta Hotel Palembang

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Tiara M.

10.0

/10

Reviewed 7 week(s) ago

The staff was friendly, and check-in and check-out were very quick. Breakfast was also varied and delicious.

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Accommodation's Reply

14 Jun 2026

Dear Ms. Tiara M, Thank you for your review and rating of Arya Duta Palembang Hotel. We are delighted to hear that you enjoyed your stay with us. Your compliments regarding the friendly staff, the quick check-in and check-out process, and the varied and delicious breakfast menu are a source of pride for our entire team. We are committed to providing efficient service and a pleasant dining experience so that all guests can enjoy a comfortable and memorable stay. Thank you for your trust in Arya Duta Palembang Hotel. We hope to welcome you back again in the future. Sincerely, The Management Team, Arya Duta Palembang Hotel

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Supriatna

Transit

9.7

/10

Reviewed 7 week(s) ago

It's very pleasant, especially the location in the city center so it's easy to access the mall or eat whatever we want.

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Accommodation's Reply

14 Jun 2026

Dear Ms. Supriatana, Thank you for sharing your experience at Aryaduta Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and took advantage of our excellent location in the heart of Palembang. Easy access to shopping malls, a wide variety of dining options, and various attractions around the hotel are just some of the advantages we hope provide to our guests. Thank you for your compliments. We look forward to welcoming you back on your next visit and providing you with an even more memorable experience. Sincerely, The Management Team, Aryaduta Hotel Palembang

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