Aryaduta Palembang

Hotels
Preferred Partner
8.5
/10
Very Good
6,934 reviews

What Guests Say About Their Stay

Distance To City Center (225)
Staff Friendliness (216)
Bedroom (203)
Accessibility (192)

G***a

9.4
/ 10
It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.
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A***a

8.5
/ 10
A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.
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A***a

8.5
/ 10
A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.
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A***a

8.5
/ 10
A comfortable hotel in the city center, strategically located and close to the mall. The lobby is clean and fragrant, the rooms are comfortable, and the breakfast is delicious.
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O***A

9.7
/ 10
The location is strategically located near the mall, the staff is friendly, and the hotel room is clean. I did forget something when checking out, but the staff kept it and returned it promptly.
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In the Area
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Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Aryaduta Palembang is a hotel is located at Ilir Barat I. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aryaduta Palembang

Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137
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Lobby Aryaduta Palembang
Lobby 2 Aryaduta Palembang

Discover More About Aryaduta Palembang

Discover the Charm of Aryaduta Palembang

Welcome to Aryaduta Palembang, your premier destination for an unforgettable stay in the heart of Sumatera Selatan. This introduction aims to provide you with all the essential information you need to plan your visit, ensuring a seamless and enjoyable experience. From its strategic location to its world-class amenities and comfortable accommodations, Aryaduta Palembang is designed to cater to every traveler's needs.

Aryaduta Palembang Location

Aryaduta Palembang is conveniently situated in the vibrant city center of Palembang, specifically in the Seberang Ulu district. Located at Jalan POM IX Palembang Square, Ilir Barat I, Palembang, Sumatra Selatan, Indonesia, 30137, the hotel offers easy access to the city's key attractions and business hubs. It is approximately a 45-minute drive from Sultan Mahmud Badaruddin II International Airport, making it a convenient choice for both domestic and international travelers. The hotel's prime location means you are never far from the pulse of the city, yet you can retreat to a tranquil oasis upon your return. The atmosphere surrounding Aryaduta Palembang is one of sophisticated urban living, with a blend of modern convenience and local charm. It is close to the iconic Ampera Bridge and the Musi River, offering picturesque views and easy exploration of Palembang's rich heritage.

Aryaduta Palembang Facilities & Services

Facilities for guests at Aryaduta Palembang are designed to enhance your comfort and convenience throughout your stay.

  • Swimming Pool:

    Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and recreation. Operating hours are from 6:00 AM to 8:00 PM daily.
  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center, available from 6:00 AM to 9:00 PM.
  • Meeting & Event Facilities:

    Host your corporate events or social gatherings in our versatile function rooms. Please inquire for specific rates and availability.
  • Business Center:

    Stay productive with our comprehensive business services, including printing, copying, and internet access. Available from 8:00 AM to 6:00 PM.
  • Concierge Services:

    Our dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests.
  • Room Service:

    Enjoy a selection of delicious meals and beverages delivered directly to your room, available from 6:00 AM to 11:00 PM.
  • Free Parking:

    Guests traveling by car can take advantage of our complimentary on-site parking facilities.
  • Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi available throughout the hotel.

Aryaduta Palembang Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Aryaduta Palembang.

  • Deluxe Room:

    These rooms offer a comfortable stay with city views. Available in smoking and non-smoking options. Some rooms feature a bathtub.
  • Executive Room:

    Slightly more spacious than Deluxe rooms, offering enhanced amenities and city views. Available in smoking and non-smoking options. Bathtub available in select rooms.
  • Suite:

    Our suites provide a luxurious experience with separate living areas and premium amenities. Enjoy stunning city views. Bathtub included.
  • Family Room:

    Designed for families, these rooms offer ample space and comfort, often with multiple beds. City views are standard. Bathtub available in select rooms.

Aryaduta Palembang is not a pet-friendly hotel.

Aryaduta Palembang Dining & Restaurants

Savor a culinary journey at Aryaduta Palembang, where diverse dining options await to tantalize your taste buds.

  • The Palm Cafe:

    Offering a delightful international buffet and à la carte menu, The Palm Cafe is open daily from 6:00 AM to 11:00 PM. Estimated price per person for a buffet is around PHP 800.
  • The Lounge:

    Perfect for a relaxing afternoon or evening, The Lounge serves a variety of beverages and light snacks. Open from 10:00 AM to 10:00 PM.

Aryaduta Palembang Nearby Attractions and Activities

Explore the vibrant surroundings of Aryaduta Palembang with these popular nearby attractions:

  • Ampera Bridge:

    An iconic landmark of Palembang, offering stunning views of the Musi River.
  • Musi River Cruise:

    Experience the city from a different perspective with a relaxing cruise along the Musi River.
  • Great Mosque of Palembang (Masjid Agung Palembang):

    A significant religious and historical site in the city.
  • Palembang Indah Mall (PIM):

    A major shopping destination offering a wide array of retail, dining, and entertainment options.
  • Kuto Besak Fortress:

    A historical fort offering a glimpse into Palembang's past.

If you are looking for other activities around Aryaduta Palembang, check out the best deals on Traveloka: Recommended activities in Palembang!

How to Get to Aryaduta Palembang from the Airport

Getting to Aryaduta Palembang from Sultan Mahmud Badaruddin II International Airport is straightforward, with several convenient options available.

  • Hotel Private Airport Transfer:

    For the most seamless experience, you can arrange for the Aryaduta Palembang airport transfer service directly with the hotel. This service offers comfort and convenience, with rates typically starting from PHP 500, depending on the vehicle type.
  • Metered Taxis:

    Metered taxis are readily available at the airport. The journey to Aryaduta Palembang usually takes around 45 minutes and costs approximately PHP 150-200.
  • Ride-hailing Services:

    You can also use a ride-hailing service booked via your smartphone. The fare will be similar to metered taxis, depending on traffic conditions.

For more information on transportation options, you can explore airport transfer services.

Summary of Why You Should Choose to Stay at Aryaduta Palembang

Choosing Aryaduta Palembang for your next trip offers a blend of comfort, convenience, and excellent service.

  • Prime Location:

    Situated in the heart of Palembang, providing easy access to attractions and business districts.
  • Excellent Facilities:

    Enjoy a refreshing swimming pool, a well-equipped fitness center, and comprehensive business services.
  • Comfortable Accommodations:

    A variety of room types cater to different needs, ensuring a pleasant stay.
  • Attentive Service:

    The dedicated staff is committed to making your stay memorable.
  • Convenient Dining:

    On-site dining options provide delicious meals without leaving the hotel.

Room availability at Aryaduta Palembang

can be checked and secured easily. For the best rates and a hassle-free experience, consider

Booking Aryaduta Palembang

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All facilities in Aryaduta Palembang

Bar, Cafe and Lounge Aryaduta Palembang
Bar, Cafe and Lounge
Swimming Pool Aryaduta Palembang
Swimming Pool
Fitness Center Aryaduta Palembang
Fitness Center
Functional Hall Aryaduta Palembang
Functional Hall
Common Space Aryaduta Palembang
Common Space

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • 24-hour Receptionist

Things to Do

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier
  • Projector

Food and Drinks

  • Bar
  • Poolside bar

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Car rental

Sports and Recreations

  • Billiard

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Aryaduta Palembang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aryaduta Palembang
167
Number of floors in Aryaduta Palembang
18
Another facilities in Aryaduta Palembang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Aryaduta Palembang

What are available facilities at Aryaduta Palembang?
There are top facilites at Aryaduta Palembang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aryaduta Palembang?
The standard check-in time at Aryaduta Palembang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aryaduta Palembang provide breakfast?
Yes, Aryaduta Palembang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aryaduta Palembang?
Aryaduta Palembang is a 4.0-star hotel.
How many floors does Aryaduta Palembang have?
Aryaduta Palembang has 18 floors.
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More Reviews from Other Guests in Aryaduta Palembang

Overall Ratings & Reviews Aryaduta Palembang

Traveloka (6,891)
Other sources (43)
8.5
Very Good
From 6,891 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Aryaduta Palembang
All
Distance to City Center (138)
Staff Friendliness (137)
Bedroom (130)
Accessibility (123)
Ambiance (122)
Room Space (120)
Bathroom (114)
Taste (114)
Hotel Area (109)
Surroundings (107)
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Traveler Reviews Aryaduta Palembang

Number of reviews per page
20
40
Customer reviews
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.
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M***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 day(s) ago
The room was dusty. I called the receptionist from the moment I entered the room, asking for an extra bed, but they didn't pick up or respond. Hmhmhmhm
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R***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location, great location. Great service, perfect for families.
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Accommodation's Reply
08 Jun 2026
Dear Mr./Ms. R*I, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are delighted to hear that you enjoyed our excellent location, superb service, and family-friendly atmosphere. Creating comfort and enjoyment for every member of your family is one of our top priorities. Your compliments motivate our entire team to continue providing the best service and maintaining the quality of our facilities. We look forward to welcoming you and your family back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
One of the hotels with a nice swimming pool in Palembang.
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. No, Thank you for taking the time to share your experience staying at Aryaduta Hotel Palembang. We are delighted to hear that you enjoyed our swimming pool facilities and rated it as one of the best in Palembang. Such positive feedback means a lot to us and motivates us to continue maintaining the quality of our facilities and providing the best possible experience for all our guests. We hope that in addition to enjoying the swimming pool facilities, you also had a comfortable stay during your business trip. Thank you for trusting Aryaduta Hotel Palembang. We look forward to welcoming you back on your next visit. Sincerely, The Management Team, Aryaduta Hotel Palembang
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Inddah R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff and security are friendly in providing good service and are very helpful 😊
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Accommodation's Reply
08 Jun 2026
Dear Ms. Indah R., Thank you for taking the time to share your experience at Aryaduta Palembang Hotel. We are delighted to hear that you were impressed with the friendly and helpful service from our staff and security team. Providing friendly, professional, and attentive service to all guests is our unwavering commitment. We will pass on your compliments to the entire team as a token of our gratitude for their dedication to creating memorable stays for all guests. We look forward to welcoming you back on your next visit to Aryaduta Palembang Hotel and providing you with an even more memorable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel
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M Johan i. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommendation, will be informed to family and friends.
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Accommodation's Reply
29 May 2026
Dear Mr. M. Johan I.S., Thank you for your excellent rating and positive review. We are delighted to know that you enjoyed your stay at Aryaduta Palembang Hotel during your business trip. We are honored to know that you recommended our hotel and are happy to share this positive experience with your family and friends. Your support and trust mean a great deal to our entire team. We hope to welcome you back again on your next visit and will continue to provide you with the best possible stay experience at Aryaduta Palembang Hotel. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Lala
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The bed was comfortable, and the location was strategic. However, from the bus stop, it's a bit far to the front of the hotel. The bus stop should be opened to make it quicker.
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Accommodation's Reply
29 May 2026
Dear Ms. Lala I.S., Thank you for your excellent rating and review. We are delighted to hear that you were comfortable during your stay at Aryaduta Palembang and appreciated our convenient location. We also appreciate your feedback regarding accessibility from the basement to the hotel. We understand that better accessibility enhances guest comfort, and your suggestion will be taken into consideration in future evaluations to improve accessibility for all guests. Thank you for your interest and trust in Aryaduta Palembang. We look forward to welcoming you back for an even more comfortable stay next time. Sincerely, The Management Team, Aryaduta Palembang Hotel
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m***d
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
It's true what people say, even B5-class hotels can turn off the room lights with a regular card, but this one can't. Asking for two cards is not allowed, it's difficult to get up and down, asking the staff for help takes a long time. The staff at the reception are not very friendly, especially the female who is very rude in her response. Asking for two cards. Regarding the cleanliness of the bathroom, especially the toilet, it's still lacking.
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Accommodation's Reply
29 May 2026
Dear Mr. Muhammad Daffa Dananjaya, Thank you for taking the time to share your experience and feedback regarding your stay at Aryaduta Palembang Hotel. We sincerely apologize for any inconvenience you experienced, particularly regarding the use of your room key card, elevator access, concierge service, and the cleanliness of the bathroom, which may not have met your expectations. Your feedback regarding the need for an additional room key card and the difficulty in obtaining assistance with elevator access is taken very seriously and will be investigated to improve guest comfort. We are also deeply sorry that the concierge service was unfriendly and did not create a positive impression during your stay, which certainly did not reflect the standards of service we strive to provide to all our guests. Furthermore, we apologize for the substandard cleanliness of the bathroom and toilet. We have forwarded this feedback to the relevant team for evaluation and improvement of cleanliness and service quality in the future. We greatly appreciate your feedback and suggestions, as they help us develop and provide a better guest experience in the future. Sincerely, The Management Team, Aryaduta Palembang Hotel
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P***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff are very friendly 🤗
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Accommodation's Reply
25 May 2026
Dear Ms./Mrs. P*n, Thank you for your kind review. We are delighted to hear that you were impressed by the warm hospitality of all our staff during your stay at Aryaduta Palembang. Such positive feedback encourages us to strive for the best service and create a comfortable and memorable stay for all our guests. We hope to welcome you back again on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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T***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly, the hotel was clean, and the rooms were comfortable. However, there were issues with the shower.
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Accommodation's Reply
25 May 2026
Dear Ms./Mrs. T*i, Thank you for your review and feedback regarding your stay at Arayaduta Palembang Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the comfort of the room, and the friendliness of our staff throughout your stay. However, we apologize for the water issue you experienced in the shower during your stay. This feedback is very important to us, and we have immediately informed the relevant team to investigate and repair it to ensure the highest level of guest comfort. Thank you for your consideration and trust in Arayaduta Palembang Hotel. We hope to welcome you back again for an even better stay in the future. Sincerely, The Management Team, Arayaduta Palembang Hotel
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
With respect, it is not as expected, even though the hotel is considered a senior in Palembang City, it should be able to be an example and maintain the quality of service for the comfort of visitors. 1. Access to the elevator, room doors and the room's electrical system uses a special card given by the receptionist, only given 1 card (with the reason of being full of guests staying) makes it difficult to move if we want to do activities outside the room. For example, wanting to leave the room, while there is still a family in the room so it is not possible to bring the access card. (It is better to be given 2 (one for the room's electrical system, the other for door and elevator access.) 2. The bathroom floor is flooded, very unsuitable because it is potentially slippery due to puddles and if there is feces it is still possible to be carried along with sticking to the soles of the feet and into the room. 3. Should the room floor be given a mat/covering from the cold floor. 4. Basement parking is not connected/there is no elevator facility to the reception lobby. Thus the suggestions given, hopefully it can be improved and can increase the comfort of visitors when choosing to stay there. We apologize if it is not acceptable, regards.
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Accommodation's Reply
25 May 2026
Dear Mr./Ms. H*a, Thank you for taking the time to share your review and feedback regarding your stay at Arya Duta Palembang Hotel. We apologize that your experience did not meet your expectations. As a long-established and reputable hotel in Palembang, we understand that maintaining the quality of service and guest comfort is paramount. Therefore, your feedback is taken seriously in our ongoing evaluation and improvement of various aspects of our services and facilities. We greatly appreciate your comments and suggestions, which help us develop and provide a better guest experience in the future. We sincerely hope to have the opportunity to welcome you back and provide you with an even more satisfying experience in the future. Sincerely, The Management Team, Arya Duta Palembang Hotel
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SEPTA E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, making you feel at home while you are there.
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Accommodation's Reply
25 May 2026
Dear Mr./Ms. Septa E, Thank you for your kind review. We are delighted to hear that the warm service from our staff made you feel comfortable and at home during your stay at Aryaduta Palembang. Such positive feedback encourages our entire team to provide the best service and create memorable experiences for all guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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Rendi W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Awesome, I really want to stay here again
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Randy W, Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Aryaduta Palembang and wish to return with us again. Your positive feedback is a great inspiration to our entire team in providing the best service and experience for all our guests. We look forward to welcoming you back on your next visit and providing you with an even more memorable stay at Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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O***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The food is less varied than before.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Ms. O*i, Thank you for taking the time to share your feedback regarding your stay at Arayaduta Palembang Hotel. We apologize if the food served this time did not meet your expectations compared to previous visits. Your feedback is very important to us, and we will share it with the relevant team to use in evaluating and improving the quality and variety of our menu in the future. We greatly appreciate your interest and trust in Arayaduta Palembang Hotel. We hope to welcome you back again with an even better experience next time. Sincerely, The Management Team, Arayaduta Palembang Hotel
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d***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The staff are friendly, check-in process is fast
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Accommodation's Reply
25 May 2026
Dear d*i, Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the quick and easy check-in process during your stay at Aryaduta Palembang. Your feedback is an encouragement to our entire team to continue providing friendly, professional, and efficient service to all guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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Supriatna
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable and close to the city center, especially the mall.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Ms. Supriatana, Thank you for your review. We are very pleased to hear that you felt comfortable during your stay at Arayaduta Palembang Hotel. We are glad to know that the hotel's location, close to the city center and shopping malls, provided you with convenience and enjoyment during your stay. Your positive feedback encourages our entire team to continue striving to provide a pleasant stay experience for all guests. We hope to welcome you back again on your next visit to Arayaduta Palembang Hotel. Sincerely, The Management Team, Arayaduta Palembang Hotel
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Fara B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The room is comfortable, safe, clean, the price is okay and cheap, in my opinion it is very worth it.
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Accommodation's Reply
25 May 2026
Dear Ms. Fara B, Thank you for your positive review. We are delighted to hear that you were comfortable during your stay at Aryaduta Palembang. We are glad to hear that you enjoyed the comfort, cleanliness, and safety of your room, and that you felt the price we offered was reasonable and good value for your experience. Such feedback encourages us to continue striving to provide the best service and facilities to all our guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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y***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and helpful at check-in/out.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to know that the friendliness and assistance of our staff, especially during the check-in and check-out process, provided a memorable experience during your stay at Aryaduta Palembang. Your compliments motivate our entire team to strive for the best, friendliest, and most professional service for all guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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Ari C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Check in was easy, the staff were friendly.
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Accommodation's Reply
08 Jun 2026
Dear Ari C., Thank you for sharing your excellent review and experience at Ariaduta Palembang. We are delighted to hear that your check-in was smooth and that the friendliness of our staff left a positive impression during your stay. Providing prompt, efficient, and friendly service is one of our top priorities to ensure every guest feels comfortable from the moment they arrive. Your kind words motivate all our staff to provide the best service possible. We look forward to seeing you at Ariaduta Palembang on your next visit. Sincerely, The Management of Ariaduta Palembang
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Ari C.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The location is very strategic in the mall complex in Palembang, the breakfast is affordable, the gym is complete
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Accommodation's Reply
08 Jun 2026
Dear Mr./Ms. Ari C., Thank you for your excellent rating and for sharing your experience at Arya Duta Palembang Hotel. We are delighted to hear that you enjoyed our hotel's superb location in the heart of Palembang's shopping district, making your travels convenient. We are also pleased to hear that our breakfast met your expectations and that our fitness center facilities accommodated your activities during your stay. Your positive feedback inspires our entire team to strive to maintain the quality of the facilities and services we provide to all our guests. Thank you for your trust in Arya Duta Palembang Hotel. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, The Management Team, Arya Duta Palembang Hotel
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Exterior 4 Aryaduta Palembang

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Overall Ratings & Reviews Aryaduta Palembang

Traveloka (6,891)
Other sources (43)
8.5
Very Good
From 6,891 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Aryaduta Palembang
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Distance to City Center (138)
Staff Friendliness (137)
Bedroom (130)
Accessibility (123)
Ambiance (122)
Room Space (120)
Bathroom (114)
Taste (114)
Hotel Area (109)
Surroundings (107)
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Traveler Reviews Aryaduta Palembang

Number of reviews per page
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40
Customer reviews
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.
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M***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 day(s) ago
The room was dusty. I called the receptionist from the moment I entered the room, asking for an extra bed, but they didn't pick up or respond. Hmhmhmhm
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R***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location, great location. Great service, perfect for families.
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Accommodation's Reply
08 Jun 2026
Dear Mr./Ms. R*I, Thank you for taking the time to share your experience staying at Aryaduta Palembang. We are delighted to hear that you enjoyed our excellent location, superb service, and family-friendly atmosphere. Creating comfort and enjoyment for every member of your family is one of our top priorities. Your compliments motivate our entire team to continue providing the best service and maintaining the quality of our facilities. We look forward to welcoming you and your family back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
One of the hotels with a nice swimming pool in Palembang.
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. No, Thank you for taking the time to share your experience staying at Aryaduta Hotel Palembang. We are delighted to hear that you enjoyed our swimming pool facilities and rated it as one of the best in Palembang. Such positive feedback means a lot to us and motivates us to continue maintaining the quality of our facilities and providing the best possible experience for all our guests. We hope that in addition to enjoying the swimming pool facilities, you also had a comfortable stay during your business trip. Thank you for trusting Aryaduta Hotel Palembang. We look forward to welcoming you back on your next visit. Sincerely, The Management Team, Aryaduta Hotel Palembang
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Inddah R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff and security are friendly in providing good service and are very helpful 😊
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Accommodation's Reply
08 Jun 2026
Dear Ms. Indah R., Thank you for taking the time to share your experience at Aryaduta Palembang Hotel. We are delighted to hear that you were impressed with the friendly and helpful service from our staff and security team. Providing friendly, professional, and attentive service to all guests is our unwavering commitment. We will pass on your compliments to the entire team as a token of our gratitude for their dedication to creating memorable stays for all guests. We look forward to welcoming you back on your next visit to Aryaduta Palembang Hotel and providing you with an even more memorable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel
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M Johan i. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommendation, will be informed to family and friends.
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Accommodation's Reply
29 May 2026
Dear Mr. M. Johan I.S., Thank you for your excellent rating and positive review. We are delighted to know that you enjoyed your stay at Aryaduta Palembang Hotel during your business trip. We are honored to know that you recommended our hotel and are happy to share this positive experience with your family and friends. Your support and trust mean a great deal to our entire team. We hope to welcome you back again on your next visit and will continue to provide you with the best possible stay experience at Aryaduta Palembang Hotel. Sincerely, The Management Team, Aryaduta Palembang Hotel
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Lala
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The bed was comfortable, and the location was strategic. However, from the bus stop, it's a bit far to the front of the hotel. The bus stop should be opened to make it quicker.
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Accommodation's Reply
29 May 2026
Dear Ms. Lala I.S., Thank you for your excellent rating and review. We are delighted to hear that you were comfortable during your stay at Aryaduta Palembang and appreciated our convenient location. We also appreciate your feedback regarding accessibility from the basement to the hotel. We understand that better accessibility enhances guest comfort, and your suggestion will be taken into consideration in future evaluations to improve accessibility for all guests. Thank you for your interest and trust in Aryaduta Palembang. We look forward to welcoming you back for an even more comfortable stay next time. Sincerely, The Management Team, Aryaduta Palembang Hotel
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m***d
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
It's true what people say, even B5-class hotels can turn off the room lights with a regular card, but this one can't. Asking for two cards is not allowed, it's difficult to get up and down, asking the staff for help takes a long time. The staff at the reception are not very friendly, especially the female who is very rude in her response. Asking for two cards. Regarding the cleanliness of the bathroom, especially the toilet, it's still lacking.
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Accommodation's Reply
29 May 2026
Dear Mr. Muhammad Daffa Dananjaya, Thank you for taking the time to share your experience and feedback regarding your stay at Aryaduta Palembang Hotel. We sincerely apologize for any inconvenience you experienced, particularly regarding the use of your room key card, elevator access, concierge service, and the cleanliness of the bathroom, which may not have met your expectations. Your feedback regarding the need for an additional room key card and the difficulty in obtaining assistance with elevator access is taken very seriously and will be investigated to improve guest comfort. We are also deeply sorry that the concierge service was unfriendly and did not create a positive impression during your stay, which certainly did not reflect the standards of service we strive to provide to all our guests. Furthermore, we apologize for the substandard cleanliness of the bathroom and toilet. We have forwarded this feedback to the relevant team for evaluation and improvement of cleanliness and service quality in the future. We greatly appreciate your feedback and suggestions, as they help us develop and provide a better guest experience in the future. Sincerely, The Management Team, Aryaduta Palembang Hotel
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P***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff are very friendly 🤗
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Accommodation's Reply
25 May 2026
Dear Ms./Mrs. P*n, Thank you for your kind review. We are delighted to hear that you were impressed by the warm hospitality of all our staff during your stay at Aryaduta Palembang. Such positive feedback encourages us to strive for the best service and create a comfortable and memorable stay for all our guests. We hope to welcome you back again on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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T***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly, the hotel was clean, and the rooms were comfortable. However, there were issues with the shower.
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Accommodation's Reply
25 May 2026
Dear Ms./Mrs. T*i, Thank you for your review and feedback regarding your stay at Arayaduta Palembang Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the comfort of the room, and the friendliness of our staff throughout your stay. However, we apologize for the water issue you experienced in the shower during your stay. This feedback is very important to us, and we have immediately informed the relevant team to investigate and repair it to ensure the highest level of guest comfort. Thank you for your consideration and trust in Arayaduta Palembang Hotel. We hope to welcome you back again for an even better stay in the future. Sincerely, The Management Team, Arayaduta Palembang Hotel
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
With respect, it is not as expected, even though the hotel is considered a senior in Palembang City, it should be able to be an example and maintain the quality of service for the comfort of visitors. 1. Access to the elevator, room doors and the room's electrical system uses a special card given by the receptionist, only given 1 card (with the reason of being full of guests staying) makes it difficult to move if we want to do activities outside the room. For example, wanting to leave the room, while there is still a family in the room so it is not possible to bring the access card. (It is better to be given 2 (one for the room's electrical system, the other for door and elevator access.) 2. The bathroom floor is flooded, very unsuitable because it is potentially slippery due to puddles and if there is feces it is still possible to be carried along with sticking to the soles of the feet and into the room. 3. Should the room floor be given a mat/covering from the cold floor. 4. Basement parking is not connected/there is no elevator facility to the reception lobby. Thus the suggestions given, hopefully it can be improved and can increase the comfort of visitors when choosing to stay there. We apologize if it is not acceptable, regards.
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Accommodation's Reply
25 May 2026
Dear Mr./Ms. H*a, Thank you for taking the time to share your review and feedback regarding your stay at Arya Duta Palembang Hotel. We apologize that your experience did not meet your expectations. As a long-established and reputable hotel in Palembang, we understand that maintaining the quality of service and guest comfort is paramount. Therefore, your feedback is taken seriously in our ongoing evaluation and improvement of various aspects of our services and facilities. We greatly appreciate your comments and suggestions, which help us develop and provide a better guest experience in the future. We sincerely hope to have the opportunity to welcome you back and provide you with an even more satisfying experience in the future. Sincerely, The Management Team, Arya Duta Palembang Hotel
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SEPTA E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, making you feel at home while you are there.
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Accommodation's Reply
25 May 2026
Dear Mr./Ms. Septa E, Thank you for your kind review. We are delighted to hear that the warm service from our staff made you feel comfortable and at home during your stay at Aryaduta Palembang. Such positive feedback encourages our entire team to provide the best service and create memorable experiences for all guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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Rendi W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Awesome, I really want to stay here again
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Randy W, Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Aryaduta Palembang and wish to return with us again. Your positive feedback is a great inspiration to our entire team in providing the best service and experience for all our guests. We look forward to welcoming you back on your next visit and providing you with an even more memorable stay at Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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O***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The food is less varied than before.
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Accommodation's Reply
25 May 2026
Dear Ms. O*i, Thank you for taking the time to share your feedback regarding your stay at Arayaduta Palembang Hotel. We apologize if the food served this time did not meet your expectations compared to previous visits. Your feedback is very important to us, and we will share it with the relevant team to use in evaluating and improving the quality and variety of our menu in the future. We greatly appreciate your interest and trust in Arayaduta Palembang Hotel. We hope to welcome you back again with an even better experience next time. Sincerely, The Management Team, Arayaduta Palembang Hotel
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d***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The staff are friendly, check-in process is fast
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Accommodation's Reply
25 May 2026
Dear d*i, Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the quick and easy check-in process during your stay at Aryaduta Palembang. Your feedback is an encouragement to our entire team to continue providing friendly, professional, and efficient service to all guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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Supriatna
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable and close to the city center, especially the mall.
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Accommodation's Reply
25 May 2026
Dear Ms. Supriatana, Thank you for your review. We are very pleased to hear that you felt comfortable during your stay at Arayaduta Palembang Hotel. We are glad to know that the hotel's location, close to the city center and shopping malls, provided you with convenience and enjoyment during your stay. Your positive feedback encourages our entire team to continue striving to provide a pleasant stay experience for all guests. We hope to welcome you back again on your next visit to Arayaduta Palembang Hotel. Sincerely, The Management Team, Arayaduta Palembang Hotel
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Fara B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The room is comfortable, safe, clean, the price is okay and cheap, in my opinion it is very worth it.
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Accommodation's Reply
25 May 2026
Dear Ms. Fara B, Thank you for your positive review. We are delighted to hear that you were comfortable during your stay at Aryaduta Palembang. We are glad to hear that you enjoyed the comfort, cleanliness, and safety of your room, and that you felt the price we offered was reasonable and good value for your experience. Such feedback encourages us to continue striving to provide the best service and facilities to all our guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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y***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and helpful at check-in/out.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to know that the friendliness and assistance of our staff, especially during the check-in and check-out process, provided a memorable experience during your stay at Aryaduta Palembang. Your compliments motivate our entire team to strive for the best, friendliest, and most professional service for all guests. We hope to welcome you back on your next visit to Aryaduta Palembang. Sincerely, The Management Team, Aryaduta Palembang
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Ari C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Check in was easy, the staff were friendly.
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Accommodation's Reply
08 Jun 2026
Dear Ari C., Thank you for sharing your excellent review and experience at Ariaduta Palembang. We are delighted to hear that your check-in was smooth and that the friendliness of our staff left a positive impression during your stay. Providing prompt, efficient, and friendly service is one of our top priorities to ensure every guest feels comfortable from the moment they arrive. Your kind words motivate all our staff to provide the best service possible. We look forward to seeing you at Ariaduta Palembang on your next visit. Sincerely, The Management of Ariaduta Palembang
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Ari C.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The location is very strategic in the mall complex in Palembang, the breakfast is affordable, the gym is complete
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Accommodation's Reply
08 Jun 2026
Dear Mr./Ms. Ari C., Thank you for your excellent rating and for sharing your experience at Arya Duta Palembang Hotel. We are delighted to hear that you enjoyed our hotel's superb location in the heart of Palembang's shopping district, making your travels convenient. We are also pleased to hear that our breakfast met your expectations and that our fitness center facilities accommodated your activities during your stay. Your positive feedback inspires our entire team to strive to maintain the quality of the facilities and services we provide to all our guests. Thank you for your trust in Arya Duta Palembang Hotel. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, The Management Team, Arya Duta Palembang Hotel
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