Overall Ratings & Reviews Nio Hotel

Traveloka (4,476)
Other sources (4)
8.1
Very Good
From 4,476 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

7.9

Meal

7.6

Location

8.3

Service and Facilites

8.1

People often mention about Nio Hotel
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Distance to City Center (97)
Staff Friendliness (94)
Bedroom (91)
Accessibility (86)
Bathroom (85)
Surroundings (77)
Ambiance (77)
Check-in/out Time (73)
Hotel Area (72)
Wifi (71)
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Traveler Reviews Nio Hotel

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic hotel location, comfortable rooms.
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Accommodation's Reply
07 Jul 2026
Dear Guest, Thank you for your kind review. We're glad you enjoyed the strategic location and comfortable room. We look forward to welcoming you again. Best regards, NIO Hotel Management.
J***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Next to the hotel, there's a durian shop, near the New World Park food court, and near the Ming Xiang Tai cake shop. The hot shower is just the right temperature. Unfortunately, if you want hot water, you have to get it from the second-floor lobby. Towels are changed daily, and slippers are provided. A toothbrush and toothpaste, a hair dryer, and two bottles of mineral water are provided. However, the AC is located directly in front of the bed, making it unbearable after a while.
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Accommodation's Reply
19 Jun 2026
Dear Guest, Thank you for your detailed review. We're glad you enjoyed the nearby attraction. It's great to hear that the hot shower temperature was just right and that you appreciated the daily towel change, slippers, toiletries, hair dryer, and bottled water. We note your feedback about the AC placement and will consider it for improvements. We hope to welcome you again. Best regards, NIO Hotel Management Team.
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Ferdinandus
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The room was too small, no small table/chair, no television. It was close to my desired destinations: Park Food City, Prangin Mall, and Komtar bus terminal. Thanks for the hotel staff.
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Accommodation's Reply
11 Jun 2026
Dear Guest, Thank you for your feedback. We're glad the location suited your needs and we'll consider your suggestions to improve the room amenities. Look forward to welcome you again. Best Regards, NIO Management.
q***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
A clean budget hotel stay in the city centre of Georgetown. Water dispenser and free flow of espresso is available at the lobby. Recently rebranded from Tune Hotel to Nio Hotel. Fast check-in and check-out without the hassle of a deposit. About a 15-minute walk to Komtar bus terminal and Penang Road. Free CAT bus is available from the side of Komtar bus terminal to explore clan jetty and heritage sites.
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Accommodation's Reply
11 Jun 2026
Dear Guest, Thank you for your kind words. We're thrilled you enjoyed your stay. Look forward to welcome you again. Best Regards, NIO Management.
D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Highly recommended for budget hotel. Clean and friendly staff🫰🏻
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Accommodation's Reply
11 Jun 2026
Dear Guest, Thank you for your kind words. We're thrilled you enjoyed your stay. Look forward to welcome you again. Best Regards, NIO Management.
D***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Highly recommended as a budget hotel. Compact room but clean 👍🏻
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Accommodation's Reply
05 Jun 2026
Dear Guest, Thank you for your kind review. We're glad you enjoyed your stay and hope to see you again soon. Best regards, NIO Management .
D***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Compact but very nice & clean hotel. Friendly staff. Highly recommended for a budget hotel 👍🏻
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Accommodation's Reply
29 May 2026
Dear Guest, Thank you for your kind words. We're glad you enjoyed your stay and appreciate the recommendation. Hope to see you again. Best Regards, NIO Hotel Management.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
We always choose this hotel every time we go to Penang... because it's affordable, clean, and close to everywhere...
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for your continued trust. We're happy to hear you enjoy our affordable, clean hotel with a convenient location. We look forward to welcoming you again. Best regards, NIO Hotel Management .
M***l
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The rooms are clean and decently sized, and the location is excellent. It’s perfect for solo travelers or couples, but not recommended for families. Since it’s a budget hotel, don't expect many amenities
1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for your feedback. We're glad you enjoyed the cleanliness, size, and location. We appreciate your understanding regarding the amenities and hope to host you again soon. Best regards, NIO Hotel Management .
Miko L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 15 week(s) ago
The room was too small, the soundproofing was poor, and the staff weren't very friendly at night...
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Miko, Thank you for sharing this review with us. We sincerely apologize that certain aspects of the hotel did not meet your expectations. Your feedback is duly noted for our future development. Stay healthy & have a nice day ahead! Regards, Fadhlan - Guest Service Supervisor
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wiranlapat m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
I'm having problems with the Wi-Fi; only one person in the room can log in, and it disconnects very frequently. I have to log in to the Wi-Fi all the time, which isn't ideal. I stayed at another hotel, and whenever my friends came to visit, we could all log in to the Wi-Fi, but here I can't.
1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconvenience with the WiFi and will look into improving the connection. We appreciate your feedback and hope to make your next stay better. Best regards, NIO Hotel Management .
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
Nice hotel, friendly staff, near bus stop, walkable to Macalister and Chowrasta market
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Accommodation's Reply
01 Apr 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Fadhlan - Guest Service Supervisor
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The staff was friendly! Good hotel location and walkable to Prangin Mall/Komtar bus terminal
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Accommodation's Reply
01 Apr 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Fadhlan - Guest Service Supervisor
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Small room but clean, staff helpful, near from food court.
1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Fadhlan - Guest Service Supervisor
Zulkifli S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Good location, clean hotel, only the room is a bit small.
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for your feedback We're glad you enjoyed the location and cleanliness. We appreciate your suggestion regarding the room size and hope to host you again soon. Best regards, NIO Hotel Management .
Oey K. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I stayed here with a group of 8 people. The hotel was simply the best. It was clean, fragrant, and had plenty of restaurants nearby. There was a red bean ice shop and a dim sum restaurant nearby, as well as two shophouses right next door. 👍👍👍
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Dear Oey K.N, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Ruban – Assistant Manager
O***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
We booked 8 rooms because we were a group, the hotel was clean, it was easy to find food, there were many vendors next to the hotel, those who like durian would find it tastier, in front of the hotel there was a shop selling Musang King durian, great 👍
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Accommodation's Reply
17 Mar 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Ruban – Assistant Manager
O***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Even though the room is not that spacious, it is enough to put 2 suitcases, but the room is clean, the sheets are clean and fragrant, the hot water is smooth, if you want to find food, there are lots of places to stay next to the hotel, the receptionist is helpful, in short, it's great, we rented 8 rooms here because we were a group.
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2 people find it helpful
Accommodation's Reply
17 Mar 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Ruban – Assistant Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
So far so good. Excellent staff service. Cleanliness 👍
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Accommodation's Reply
22 Feb 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Ruban – Assistant Manager
K***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Sounds from another room very noisy, there are no toothbrush, slipper, and TV.
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Accommodation's Reply
22 Feb 2026
Dear Guest, Thank you for taking time to share us your rating experience. We hope you had a good stay with us and look forward serving you more in the future. Your feedback is duly noted for our future development. Stay safe and have a nice day ahead. Regards, Ruban – Assistant Manager
Number of reviews per page
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