Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused regarding the missing tissue box in the bedroom. Please rest assured that your comments have been shared with our Housekeeping team for immediate attention and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back again for a more seamless and comfortable stay. Warm regards, Winnie Suzan Yip Hotel Manager Eastin Hotel Penang

Dear Valued Guest, Thank you very much for your perfect 10/10 review. We are truly delighted to know that you enjoyed our convenient location, with easy access to the mall, nearby shops, and local favourites such as nasi kandar, as well as the pleasant short walk to the nearby bay area. It is also wonderful to hear that our facilities met your expectations and that the room options helped make your children’s stay a happy one. Your kind words are sincerely appreciated, and we are glad to have been part of your family’s enjoyable experience. We look forward to welcoming you and your family back again soon. Warm regards, Ms Winnie Suzan Yip Hotel Manager Eastin Hotel Penang

Dear Guest, Thank you for your wonderful review and for highlighting areas for improvement. We are delighted to know that you found our hotel excellent for your stay. We note your comment regarding the basement car park entrance being narrow. For added convenience, we also offer valet parking to assist our guests and ensure a smoother experience when parking. Your feedback will be shared with our team. We look forward to welcoming you back for another enjoyable stay. Warm regards, Winnie Suzan Yip Hotel Manager Eastin Hotel Penang

Dear Guest, Thank you for sharing your feedback. We are glad you enjoyed our American-style breakfast and the variety offered. We note your comment regarding the taste, and we appreciate your honesty, as guest feedback is valuable in helping us continually refine and improve our offerings to cater to different preferences. We hope to welcome you back in the future for another stay and the opportunity to provide a more enjoyable dining experience. Warm regards, Winnie Suzan Yip Hotel Manager Eastin Hotel Penang

Dear Guest, Thank you so much for your perfect 10.0 rating and for sharing such lovely feedback! We’re thrilled to hear you enjoyed the breathtaking sunset and sunrise views, our variety of delicious breakfast options, and the comfort and cleanliness of your room. It was a pleasure to have you with us during your medical travel, and we hope to welcome you back to Eastin Hotel Penang again soon — for more beautiful views and relaxing stays! 💗 Warm regards, Winnie Suzan Yip Hotel Manager Eastin Hotel Penang

Dear Guest, Thank you for your fantastic feedback! We’re thrilled to hear that you found our hotel comfortable and enjoyed your stay. We can’t wait to welcome you back tomorrow for another great experience! Warm regards, Winnie Suzan Yip Hotel Manager Eastin Hotel Penang

Dear Guest, Thank you for your feedback, and we’re happy to hear that you had a good stay overall! 👍🏻 Just to inform you, the Qiblat sign is available in the drawer of your room for your convenience. We appreciate you bringing this up, and we’ll ensure this detail is clearer for future guests. We look forward to welcoming you back soon! Warm regards, Winnie Suzan Yip Hotel Manager

Dear Guest, Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our front desk staff attentive and polite, and that you enjoyed the refreshing fruit-infused water provided. It's fantastic to know that you found your room to be clean and spacious, and that you enjoyed the excellent and delicious breakfast options, including the variety of dishes available. We're thrilled that our hotel's location suited your needs, with its proximity to Queensbay Mall and the airport. Your recommendation means a lot to us, and we can't wait to welcome you back for another enjoyable stay in Penang! Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang