Overall Ratings & Reviews Mason Pine Hotel Bandung

Kepada Yth. Ibu Erissa A. W., Thank you very much for taking the time to share your excellent review. We are truly delighted to hear that you and your children had a great experience during your stay, and that you enjoyed the complete facilities and complimentary shuttle service from Padalarang Station. Your kind words mean a lot to us and serve as great motivation for our team to continue delivering exceptional service. We truly look forward to welcoming you and your family back for another memorable stay. Hormat Kami, Mason Pine Hotel Team

Dear Ms. Astrid H. M. S., Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the Balinese atmosphere of our hotel and the friendly service from our team. Your comments motivate us to continue providing the best service. We look forward to welcoming you back in the future. Sincerely, Mason Pine Hotel Team

Dear Mr./Ms. F*a, Thank you for taking the time to share your positive review. We are delighted to hear that you found our hotel clean and very comfortable. We look forward to welcoming you back soon for an equally pleasant stay and service. Sincerely, Mason Pine Hotel Team

Dear Ms. Afani, Thank you for sharing your first experience during your stay with us. We are delighted to know that you felt comfortable and enjoyed the hotel's calm and pleasant atmosphere. We hope to welcome you and your family back on your next visit for an equally memorable experience. Sincerely, Mason Pine Hotel Team

Dear Mr. Muhammad R., Thank you for your positive review. We are delighted to learn that you were satisfied with the service we provided during your stay at Mason Pine Hotel. We look forward to welcoming you and your family back on your next visit to Bandung. Sincerely, Mason Pine Hotel Team

Dear Mr. Rahmadi D. P., Thank you for returning and for sharing your kind review. We are truly delighted to know that your second stay with us was another good experience. Your continued trust means a lot to us, and it motivates our team to consistently deliver the best service possible. We look forward to welcoming you back again in the near future for yet another memorable stay. Regards, Mason Pine Hotel Team

Dear Ms. Dahlia A. P., Warmest greetings from Mason Pine Hotel. Thank you for taking the time to share your positive review. We are delighted to hear that check-in was smooth and that our room provided the comfort and cleanliness you expected. Your review means a lot to us and motivates us to continue providing the best service to each of our guests. We look forward to welcoming you back in the future for an even more enjoyable experience with us. Sincerely, Mason Pine Hotel Team

Dear Ibu Melinda S., Thank you very much for your kind review. We are delighted to hear that you had a great experience and that your children were happy during your stay with us. It’s truly rewarding to know that you appreciated the variety of kids' activities and our child-friendly facilities. Creating memorable experiences for families is one of our top priorities, and your feedback motivates us to continue doing our best. We look forward to welcoming you and your family back for another joyful stay in the near future. Regards, Mason Pine Hotel Team

Dear Mr./Ms. P***a, Thank you for taking the time to share your kind review. We are delighted to hear that you found our rooms comfortable and appreciated the service provided by our team. Your satisfaction is our top priority, and we are truly grateful for your positive feedback. We look forward to welcoming you back for another pleasant stay in the near future. Regards, Mason Pine Hotel Team

Dear Ms. Sheree D. S. B., Thank you for sharing your positive review of your stay with us. We are delighted to hear that you enjoyed the wide selection of playgrounds, the friendliness of the staff, the cleanliness of the hotel area, the pleasant fragrance of the surroundings, and the comfort of the safe and enjoyable swimming pool. Your review is an encouragement to our entire team to continue providing the best service to every guest who comes. We warmly look forward to your next visit to Mason Pine Hotel. Sincerely, Mason Pine Hotel Team

Dear Mr./Ms. C*e, Thank you for taking the time to share your experience with us. We are delighted to hear that the hotel's facilities, comfort, cleanliness, ambiance, breakfast variety, and rooftop Movie Night experience have provided a pleasant experience during your stay at Mason Pine Hotel. We also greatly appreciate your feedback regarding the condition of the wooden planks on the deck area near the dining area. We have forwarded this to the relevant team for immediate inspection and follow-up to ensure the comfort and safety of all our guests. We hope to welcome you back in the future and provide an even more special experience. Sincerely, Mason Pine Hotel Team

Dear Mr./Ms. L*a, We would like to thank you for taking the time to review your stay at our hotel. We are honored by your high rating of 9.7/10 and are pleased to know that you enjoyed your stay with us overall. However, we would like to apologize for any inconvenience caused to some of our guests in the hotel's public areas, particularly regarding smoking in the children's play area. We fully understand your concerns and appreciate your feedback. We have forwarded this to the management team for immediate improvements, both in terms of adding "No Smoking" signage and staff supervision, to create a safer and more comfortable environment for all our guests, especially families with children. We look forward to welcoming you back in the future for a more enjoyable and comfortable experience. Sincerely, Mason Pine Hotel Team

Dear Mr. Zurizky, We would like to express our deepest gratitude for your warm and touching review. We are delighted to learn that you and your family felt comfortable and satisfied during your 4-day, 3-night stay with us. We also extend our appreciation for the compliments you have given to our team, especially our team members Dicky at the reception area and Widi and the Room Service team. We have passed on your comments to them as motivation to continue providing the best service with sincerity and enthusiasm. We are also grateful to know that you enjoyed our food, especially the salads and accompaniments such as pickles and roasted garlic that we present as part of a unique culinary experience at Mason Pine Hotel. The happiness of your children while enjoying various activities at the hotel also encourages us to continue maintaining our facilities and services to ensure they remain enjoyable for families. Once again, we thank you and your family for your trust. We look forward to welcoming you back in the future to create more wonderful memories with Mason Pine Hotel. Sincerely, Mason Pine Hotel Team

Dear Ms. Ayu K., Thank you very much for your kind review. We are truly pleased to hear that you had a good experience during your stay and that our team’s friendliness left a positive impression. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service to all our guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Regards, Mason Pine Hotel Team

Dear Mr./Ms. L*a, Thank you for your positive review. We are delighted to learn that the cleanliness of our rooms and the friendliness of our staff have left a positive impression on you during your stay. This review is a source of motivation for the entire team to continue to maintain the highest standards of service and comfort for every guest. We look forward to welcoming you back again soon for another enjoyable experience. Sincerely, Mason Pine Hotel Team

Dear Ms. Dilla O., Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you felt at home and enjoyed the children's facilities, especially the heated swimming pool, a favorite of many families. We also appreciate your appreciation for the variety and taste of our breakfast. Regarding your feedback regarding the parking facilities, we apologize for any inconvenience you may have experienced, and we are pleased to hear that our valet team was able to assist you. This feedback will be taken into consideration for future improvements. Once again, thank you for your positive review and trust. We look forward to welcoming you back on your next visit. Sincerely, Mason Pine Hotel Team

Dear Mr./Ms. J*i, Thank you for your brief but meaningful review. We are delighted to hear that your stay exceeded your expectations, and it would be our honor to welcome you back again in the future. Reviews like these inspire the entire team to continue providing the best service to every guest. Sincerely, Mason Pine Hotel Team

Dear Mr./Ms. R*u, Thank you for your positive and enthusiastic review. We are delighted to hear that you enjoyed your stay with us, and we greatly appreciate your willingness to return in the future. This review is an encouragement for us to continue to maintain the quality of our service and provide a pleasant stay experience with every visit. See you again at Mason Pine Hotel! Sincerely, Mason Pine Hotel Team

Dear Ms. Mira P.S., Thank you very much for your warm and positive review. We are very pleased to know that your trip from Jakarta was rewarded with a pleasant stay with your family in the Executive Terrace King room, which is designed to be comfortable for guests with children. We are also pleased to know that you enjoyed the natural atmosphere with views of the trees, the spacious children's area, and the rabbit garden, a favorite attraction for families. Your appreciation for the friendliness of our team, from the welcome drink, reception, and hotel staff, to the cleanliness of the rooms and the aesthetic design of the hotel, is truly a great motivation for us to continue to maintain and improve the quality of service. We truly appreciate your trust, and will be happy to welcome you back on your next visit because once is not enough to experience everything. Sincerely, Mason Pine Hotel Team

Dear Mr./Ms. F*h, Thank you for your warm review and for sharing your profound impressions. We are delighted to learn that every visit to Mason Pine Hotel is a sweet escape filled with quality time with your family. We are proud to be a place that provides a sense of comfort and makes you fall in love. Our commitment is to continue providing a family-friendly, warm, and accessible stay experience in every aspect. We look forward to seeing you again on your next visit. Sincerely, Mason Pine Hotel Team