Overall Ratings & Reviews Smart Boutique Hotel (Bukit Bintang)

The business already has not been operational for the past 2 months

the location is good, but the toilet not really good, the soap doesn't come out, and the shampoo too, I ask to fix it but they not fix it

Been staying here for 4 nights and gladly enough the location is within distance of walking throughout Bukit Bintang area. Fast wifi. My room is a bit small but you get what you pay. TV is available and often there is no signal or static but that isn’t a big deal for me because I’m not a TV person myself. The bed are super comfy. And the front desk staff are nicely enough to entertain my request and perform our check-in especially the Indian ladies. All around the hotel is plenty of mini-mart and the nearest mall is Berjaya Times Square. On the left side of the hotel, is the infamous road and night life of Bukit Bintang. Witnessing so many fun and interesting event during the night especially the buskers performances in front of CIMB Bank, KFC and some other as well. Please bear in mind, there is a lot of beggar on the street and you might wanna keep your wallet tight with you and don't put it behind your back pocket! Make sure to dine in at one and only Chinese Muslim Restaurant which I don’t quite remember the name but the owner is super friendly. Overall, good hotel if you want to go out explore the district more rather than being inside the room all the time.

His small room was dirty there was a cockroach.

The staff is friendly, room cleanliness may need to be considered. The first impression was entering the room there was a bug in the pillow, for WiFi very fast.

The room was bad. Hair dryer didn’t work. The bed was dirty. Electronics may not working when we charges our phone.

I was greeted by the quite unfriendly staff who then told me that the room which I booked few days prior was unavailable. After couple of questions and phone calls we managed to get our room. I was asked to pay RM50 for the deposit which is the normal procedure if you stay in other hotels as well. But when I asked for the receipt, that guy told me there’s no need to present the receipt during the check out. I was in doubt at that time. Then, once we entered the room, it wasn’t look as nice as how it look in the picture that I found from the apps. I was quite disappointed as my expectation was high. I really hope that they can improve their service since the location of the hotel is quite strategic. Lastly, during the check out, another guy treated us so well. He did asked for the receipt to get back my deposit back. After some discussion, he returned the deposit and sorry for the inconvenient.

staff was good I hope no any extra charges added if want to check-in early even in other hotel which is more suitable, nice and great hotel their also no early charges was added and please showed / put / add in the reality photo of the room at the website. Thanks.

I get in accordance with the budget that I spend. The location is strategic, near the Gokl stop so I can explore if it's free of charge aka Gretong.

Anything don't have, just only have body shampoo and towel. That's all.

TV was not working, room was very tiny, no cupboard door save clothes Malaysia is very expensive country, transportation fare & hotel must added 10 ringgit very pricey

small but clean, wifi connection super amazing, staff friendly and they help us to keep our luggage save before the midnight flight. from hotel to alor street or imbi station for about 5 mnts by walking. suggestion, you should book a room with triple bed if you bring a child for more convenience stay. no lift here, they only have staircase but only 1 level high so it's not a matter.

The room still smells of paint, cleanliness is not maintained.

Flooring is breaking, bed is too near to bathroom

Nice rooms, good location and quite clean.

Despite of the bad review I read all over the reviews posted, my friends and I didn't have any issue with the cleanliness and other problem. Before coming here, I was worried that I need to be refunded for bad room condition or any else worst condition. But it was really vice versa! Because my trip was not being in the room for whole day, I would likely say that the room is at it best, with shower fully works, air conditioner well functioned and the bed is comfortable to sleep. The family room was nicely located at ground floor, with easy access to the exit. The front desk is friendly and no complaint shall I make. Thank you and hopefully the hotel can maintain a good and pleasant stay, ahead of some bad experience by other users.

The nice things 1. Strategic location 2. The staff were very nice The aweful rhings 1. The room were terrible,the cleanliness not good the whole room feel should give it a new wrap 2. They should replace a new bed,because it feels like gonna collapsed any moment by just sitting it

The location is very good, convenient to travel, but in terms of amenities, but not traveling in a dusty or cheap way, it is suitable for me. The room has a mouse but I asked to change the room, it's ok

Old, smell like mouldy and many cockroaches.

Actually the room was comfortable but rightly said the previous review there was a small cockroach that kept going around the dispenser as well as lots of little cockroaches. It's just annoying.