This was our favourite hotel, and having been closed for many months, we were excited to return. Basically it is just not ready and should not have opened before it was finished. The lifts were stuck so we had to climb many flights of stairs, through areas still under refurb. Wifi useless. Telephone not working or reception refused to answer. We changed rooms to a lower one that we could access by stairs. No phone. No blankets or eiderdown, we requested this and two extra pillows but nothing arrived. We were so cold we used the bath towels as extra bedding! (Another guest complained that he had exactly the same problem). At breakfast, no orange juice. The toaster was positioned so that that toast was ejected onto the floor. The hot milk dispenser had nothing underneath so there was a mess of old milk on the surface and the floor (i put a saucer there to try to help). The ladies toilet had no lock on the door. Before, in the past if the hotel's carpark was full, we could park in the public Oliveros carpark at a discount, and the receptionist confirmed this. But the carpark attendant said they had no agreement, so I was charged 32.95 for my short stay. The hotels in Almeria I used while Gran Hotel was closed were half the price, and I now realise they are much better value. I used my 130 euros hotels.com voucher for this stay and it was a total waste. I am still furious but not sure who to complain to. I think I deserve some compensation.
