8.7
Very Good
From 19,349 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about eL Hotel Bandung
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Distance to City Center (433)
Staff Friendliness (429)
Bedroom (420)
Room Space (411)
Hotel Area (362)
Variety (358)
Taste (356)
Accessibility (354)
Family Friendly (346)
Bathroom (341)
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Traveler Reviews eL Hotel Bandung

Number of reviews per page
20
40
Customer reviews
Yuliana Y.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 day(s) ago
Why is the pool water cold now? It's like every time before. It's a bit warm. And yesterday I went there, the water was dirty.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The staff, environment, and food were all excellent. It was a pleasure staying at El Hotel Bandung.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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M***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
Everything's fine, but the bathroom water is extremely yellow. When I checked again, they said there was maintenance. And that's for one tower 🫠 . Please pay attention next time, because this is very serious.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel is highly recommended. Plus there is afternoon tea complete with drinks and snacks....Awesome
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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Manarul B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
It's delicious, my son's favorite hotel. Every birthday, he always asks to stay at El Hotel, which we used to call El Royal.
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Accommodation's Reply
01 Oct 2025
Dear Mr./Mr. Manarul, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Always here for every duty and now for lodging with family, and comfortable for wife and children.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My family's favorite hotel every vacation, the kids love staying at El Royal. It's absolutely fantastic 🤩🥰
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Clean, comfortable, close to everywhere.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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H***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
fish & chip is poor in taste & presentation
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Ms/Mr, Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung. We sincerely apologize for any shortcomings that were still an obstacle during our stay. We will continue to improve the quality of our services. Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung. Kind regards, Iyok Supriatna General Manager
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank you very much for upgrading the room.
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Accommodation's Reply
18 Sep 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good service, good food, clean strategic location, want to come back again.
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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Alisha N. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are comfortable, the swimming pool has a warm water pool, the location is close to Braga, you can walk, suitable for a staycation
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Ms. Alisha N. S, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family felt comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
It's a pleasant stay, and it's also kid-friendly. You can even feel comfortable without leaving the hotel.
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Accommodation's Reply
18 Sep 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We stayed for 3 nights. It was a really amazing experience.
1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Ms/Mr, Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung. We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung. Kind regards, Iyok Supriatna General Manager
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Very good, overall the hotel is good
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Accommodation's Reply
09 Sep 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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Superniar08 N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my 4th staycation at El Hotel. From when it was called El Royal Hotel until now it is El Hotel… I never get bored, I want to go back again and again hehehe… So far so good, I suggest getting 2 access cards if possible 🙏🏻🫰🏻
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff is friendly, and the location is strategic. However, the amenities in the room, such as the television, were not connected to the internet, so I couldn't watch it. Calls to complain went unanswered. The sink drain was broken. There was noise from outside, but the soundproofing wasn't good. The room lights sometimes wouldn't work. If you wanted to swim, you had to wear a swimsuit. Check-in was too late at 3:00 PM.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your experience at él Hotel Bandung. We sincerely apologize for any shortcomings that may have arisen during your stay. We will continue to improve the quality of our service. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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S***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The location is near Braga Street, and the hotel staff are friendly
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Ms/Mr, Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung. We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung. Kind regards, Iyok Supriatna General Manager
Haryanti M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is strategically located in the city center, close to everywhere, just a short walk from Braga, close to culinary spots, the staff are friendly and helpful, entering the front lobby of the hotel is very fragrant, there are 3 types of swimming pools and there is a warm water pool up to 39 degrees which makes my child very happy, the room is spacious and choose my child's favorite view facing the train tracks passing by and there is a mini playground, the food is varied and all delicious, there is a free gym, massage and skylounge are available on the 19th floor.. top and if I go to Bandung I will choose to stay at El Hotel Bandung again
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2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mrs. Haryanti, thank you for being our loyal guest and taking the time to share your unforgettable experience at él Hotel Bandung. We are delighted to hear that you and your family were comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay. Thank you again for this positive review. We look forward to welcoming you and your family back to él Hotel Bandung. Best regards, Iyok Supriatna, General Manager.
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel is older but still in good condition, and its cleanliness and comfort need to be maintained. It's conveniently located in the city center and close to the event venue. The breakfast menu is very basic, but could be improved.
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2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Sir/Madam, thank you for being our loyal guest and taking the time to share your experience at él Hotel Bandung. We sincerely apologize for any shortcomings that may have arisen during your stay. We will continue to improve the quality of our service. Thank you again for this positive review, and we look forward to welcoming you and your family back to él Hotel Bandung. Warm regards, Iyok Supriatna, General Manager.
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Number of reviews per page
20
40