Dear Valued Guest, Thank you for taking the time to write a review and share your experience at él Hotel Bandung. We apologize if anything about your experience was unsatisfactory. After receiving your review, we have reviewed our WhatsApp communications with the reservations team. To our review, everything was in accordance with our established communication standards. Furthermore, we understand that prior to your arrival, our team made efforts to accommodate your requests, including those regarding room views, window art, cake, and welcome cards. Regarding the room view request, we ask for your understanding that providing a room view is subject to room availability upon arrival. We also greatly appreciate your assistance in recovering your forgotten items, such as your trousers containing money; we retrieved and returned them to you as part of our commitment to maintaining guest safety and trust. However, we still welcome any feedback you may have. Regarding the comfort during breakfast, particularly the issue of flies in the dining area, we have been informed of this and will follow up with the relevant team to improve the cleanliness and comfort of the dining area. We hope this description helps you understand the efforts our team made during your stay. We welcome any further feedback and look forward to providing you with an even better experience on your next visit. Sincerely, Eiak Supriatna, General Manager, él Hotel Bandung
