The reception experience was inconsistent. We were welcomed and checked in efficiently by a friendly member of staff, but after settling into our room, we discovered that it had become infested with ants overnight. We requested a room change, which was handled helpfully and without difficulty by another member of the team. Unfortunately, the service at checkout was very different, as the staff member we dealt with was unnecessarily rude and unpleasant, we could not understand the reason for this attitude. The gym arrangements were also disappointing. Hotel guests are only permitted to use the gym between 2pm and 5pm, and when I attempted to use it, the spa attendant was particularly unhelpful and insisted that I pay an additional fee to hire a towel. Although guests are apparently allowed to bring their own towels, this policy was not communicated in advance. Charging hotel guests extra for a basic towel does not create a welcoming impression. We were also told that we could not eat in the veranda or lobby unless the food had been purchased from the hotel bar. This was especially frustrating because we were trying to avoid eating in the room following the ant problem. On a positive note, the bar staff were friendly and helpful, and they kindly assisted with presenting my son’s birthday cake, which we appreciated. Overall, however, the stay was let down by inconsistent customer service, unclear policies &unnecessary additional charges. It's really a 3 star hotel not 4.

We had a great time, Thank you all.

A little outdated!

Friendly staff hotel clean

We loved it! Everyone super warm and welcoming. Both me and my partner are 30 and had the best time at this hotel. It had everything we could possibly need on a beach holiday to enjoy. The area itself is a resort town and so can be a repetitive but when you venture out and see the surrounding towns and villages you will fall in love!!

Habitaciónes no insonorizadas clientes mal educados corriendo y gritando por los pasillos por la tarde y por la noche personal distraído no queriendo aceptar lo que estaba pasando en conclusión un infierno los dos días no repetiremos nunca en ése hotel

Boa localização, util ter piscina interior embora o estado da mesma não seja o melhor. Os empregados não são antipáticos mas quando perguntei sobre opções para jantar no hotel não faziam ideia (em duas situações distintas). O hotel é um bocado velho e os quartos sao básicos e antiquados. Ficámos num quarto em que a caminhada do elevador era um bom bocado. O pequeno almoço é básico. Serviu para dormir e a localização é bem boa.

Comida no me ha gustado

Everything was there and working but it wasgood for 1 night not a holiday

Hotel needs work

Good parking

Let’s start with something positive, which is that the restaurant staff is very very kind and they try to do their best to make up for the deficiencies of other departments. I trace A LOT and sty in many different hotels. This one is 2-stars at best. Housekeeping is minimal and they take less than 5mins for the entire apartment (superficial cleaning). All of the facilities feel very cheap and outdated. Hair dryer wasn’t working and the AC smells like in an old motel. Wifi reception is horrendous, there are no amenities like shower gels etc. The pool area seem neglected and not well taken care of. There also seem to be water damage in some of the hallways, since the paint is peeling off of the walls. Breakfast selection is the same everyday and both fruit and meat selection are everything but appealing (think of pineapple from the can a pink looking rubber that is supposed to be bacon I guess). I feel sorry for the waitresses for saying this but stay away from this place! I would probs lay shut it down fo a year or year and a half, remodel it completely and than start again from scratch. Otherwise, it’s only going to progress to worse

Good room, lovely staff

Lovely reception staff

Rude unhelpful Spanish female receptionist with no management on hand

Room great,Staff lovely

Got spa and sauna but open between 2 and 5pm, well away from the beach

I have stayed at a lot of hotels and this I must say was the worst. I would have walked out but I was so tired from traveling. Food was basic and I’d say it was worse than uni food. I had 2 nights booked half board and we left after the 1st night. I asked for a refund but they could not offer that, but I will email the manager who was on holiday …… Booked a lovely hotel on the front for only a little more money which was lovely! The staff must face complaints all the time. The staff were lovely but the facilities and hotel needs a complete makeover. Our room was horrid and if it was my hotel I would feel ashamed of the state of the rooms. Beds you can feel the springs, chair and headboard peeling all over of the fake UPVC, very basic old cheep furniture. Dirty filthy curtains. This is more like a very cheap hostel for the homeless. I went to the spa which was deserted and was so old and fairly horrid I did not use it. Steam from no steam. I would say this hotel needs to close down. Please don’t waste your money. Perhaps the manager should stay in the room I had and I’m sure he would feel disgusted

Yes

Comfortable room, good air conditioning, great shower, good location