7.7
Pleasant
From 319 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.4

Meal

7.1

Location

7.9

Service and Facilites

7.5

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Traveler Reviews Ritz Garden Hotel

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40
Customer reviews
Yati Yati
icon-origin-TRAVELOKA
6.1
/10
Reviewed 80 week(s) ago
Not as expected. It is not a hotel but more of a guesthouse. A small toilet with a faucet that is not user friendly, partially broken TV and smelly towels. Not recommended for stay. There are many other hotels that are cheaper and worth with the value paid.
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Kevin
icon-origin-TRAVELOKA
6.1
/10
Reviewed 87 week(s) ago
Place is not so good but is still OK.
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Muhammad Noor Hakim Bin Abdul Manaf
icon-origin-TRAVELOKA
6.6
/10
Reviewed 129 week(s) ago
House keeping service is worse. The location between parking, registration desk and junction bridge connecting guest room are messy and quite confusing. Many facilities not well maintain.
1 people find it helpful
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Mohd S. B. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 133 week(s) ago
The room was comfortable but not have WiFi. Kids pool small. So many car park.
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Anna S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 154 week(s) ago
Good budget hotel, located in the city center.
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TANG G. S.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 166 week(s) ago
Not satisfied with my stays, WIFI are bad, always get interrupped. The rooms are not that clean. Towels are old and not clean. Main corridors and entrance to bedrooms are thirty/need improvements. With the price charge, not worth the while.
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Rabiatul A. A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 167 week(s) ago
Old hotel hmm. Scary pun iye. I'm sorry I just stayed to read the review lol. The fate of his nightclub is no longer fanciful. It's scary to read the review here. Expensive but the service is worse than a budget hotel the old aircond is slow to cool. Blankets are like sheets. The pillows are too thin. Bring a cushion from the car. The facilities are expensive but sad. Time I show my friend the pool (picture) she's be like 'this pool to flood water?' 😆 luck stay sari je. It can be from four to 5 feet
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MOHAMAD H. B. I.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 172 week(s) ago
The hot shower not working, pity to my wife and kids for showering with cold water. Room cleanliness can be improved though.
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Mohd N. S. B. M. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 173 week(s) ago
Okay for 1 night stay. New management taking over hotel.
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Mohd A.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 284 week(s) ago
small room & not very good ... not breakfast buffet tp order ala carte ... less satisfactory ...
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arif s.
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 285 week(s) ago
it was a quite old hotel. maybe refurbishment would enhance the experience. out of 5 room I booked, ours at 412,no warm/hot shower available.
1 people find it helpful
Nur A. b. N. A.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.6
/10
Reviewed 288 week(s) ago
The room does not plug in any more, there is 1 shower for the lamps to cook with water to cook on the floor. Design old room, narrow bathroom. Breakfast okay is not an option but it's okay with room price ..
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Accommodation's Reply
10 Mar 2020
Dear valued guest, Thank you for your stay with us. We have taken note of your highlighted comments and will take all effort to improve it. We are looking forward to welcome you again in the near future
Charlie Y.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 289 week(s) ago
Best! Reception staff very good! Will come back. thanks.
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Accommodation's Reply
10 Mar 2020
Dear valued guest, Thank you for your stay with us.We are delighted that our team did served you well during your stay. Once again, a Big THANK YOU to have confidence on us and we are looking forward to welcome you again in your next visit
Jalaluddin B. B.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 290 week(s) ago
The room is large and clean. The best TV show
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marzalina g.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 292 week(s) ago
All satisfied, room ok, ade cinema although old story sgt ok swimming pool ok but always clean again awsome. Best breakfast menu, best prices and service
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hairuy a. b. a.
icon-Business
Business
icon-origin-TRAVELOKA
5.6
/10
Reviewed 293 week(s) ago
The room not really clean. Many cockroach come from toilet floor trap and have a bit smell. it's not comfort to stay
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hazirah h.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.9
/10
Reviewed 295 week(s) ago
Limited option for breakfast, limited parking space, too noisy, small bathroom, socket plug to far from bed.
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IBRAHIM B. Y.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 296 week(s) ago
Comfortable and easy-to-access hotel for everyday use.
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Mohd F. M.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
5.1
/10
Reviewed 311 week(s) ago
I book and paid for super deluxe room. Instead, I got room without window and can hear people walking and talking loudly. Really disappointed, not worth what I paid for.
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Liyana Z.
icon-Family
Family
icon-origin-TRAVELOKA
5.5
/10
Reviewed 315 week(s) ago
No towels when we check in. Noisy. Breakfast was at hotel lobby, not enough tables. Room lighting poor. Asked for extra bed but not provided.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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