I found the hotel very comfortable with excellent breakfasts, and co-operative staff. I had one evening meal and that was good. The hotel is very well situated. I appreciated the air conditioning.

We landed at the airport at2330. Really useful hotel to stop at, they arranged a pick up, location right in the centre and a 24 hour reception. Nice breakfast too.

Overall a good option. Clean hotel & friendly staff. The rooms are dated, but kept well. The hotel restaurant is lovely with great service and good food. Breakfast and dinner sampled and it also has a brilliant view out over to sicily to add to your enjoyment. Easy location, just off the seafront. I'd definitely recommend

Lovely staff— very professional and kind.

Great location. Staff very helpful.

Very convenient and comfortable hotel right by the station and museum. Wonderful breakfast and friendly and helpful staff.

Excellent location next to the National Museum, RC Lido train station, Gelato Cesare, and the promenade. Only about 10 minute walk to the ferry port. Hotel had an excellent breakfast with many choices (muesli, fruit, yogurt, boiled eggs, ham and cheese, pastries, and even granita with brioche, among other options. They also had an excellent dinner menu. Rooms were clean and comfortable (AC helpful). I would stay here again.

We had a wonderful stay, the staff were very friendly and helpful with us

I am very happy with my stay at this hotel. Excellent service, great location, nice and friendly staff. It will be my favorite place every time I come back here.

The food was good, but the window was cracked, the staff was nice but treated me like an idiot when I said my air conditioner wasn’t working asking me if I turned it on.

Great location, restaurant, breakfast, dinner, service, room, comforts, valet parking, everything!

Very nice hotel to stay at. Great value.

A bit dated but good breakfast buffet. Not all electrical outlets worked. Shower water temperature was not consistent.

Beautiful restaurant but the rinks could use updating The view to Etna was fabulous and the breakfast was extremely limited by Our standards but lots of sweets in keeping with the European way

Breakfast. High quality and great variety of food and beverages, fresh fruit juces, served on a panoramic restaurant at the top of the building.

T

Amazing location, staff was great. Excellent breakfast. Highly recommend.

An older property, needs a remodel, but staff was super nice and the location was great! If you stay there be sure to get gelato at Cesare’s. The A/C didn’t work as well as I wanted it to but I think that’s pretty common in Europe.

The staff is always kind and helpful. Great location!

The staff were great! Helpful and accommodating. Special thanks to the housekeeping staff as they were amazing! The first room we had was a junior suite(401). It was nice and spacious but there was this funny smell when you enter the room. So we switched to the next room which had a seaview(superior suite 423) and it was so cute! Love the curtains and I specially like that there are blackout curtains. So if you want to have a sleep in it’s perfect! The air conditioning is not that great. Can only go down up to 22.5 and cannot do anything about it. The safe in room 401 was tiny but the 423 safe was big enough to fit my laptop. It is not soundproofed rooms. I can still hear the people outside my room. The breakfast was good. A lot of choices. But it would have been nice if there are hot food included in the buffet like scrambled eggs(need to pay extra), sausages etc. But still it was a good spread. All in all the had a great time staying in this hotel. Definitely recommend toom 401 if you want a spectacular view of the sea and Athena! Thank you Grand Hotel Excelsior for a wonderful experience. Hope the next time I come back the air conditioning will be able to go down to 16 degrees😄