The staff is friendly and helpful. Room is good but not soundproof. Overall I'm happy with my stay.

Stayed here for 1 night and was very satisfied with the room and service. We checked in early and were offered an upgrade for a small charge. Room was pretty spacious and the bathroom was also pretty big. The hot water and shower pressure was excellent, and the body wash/soap was also very nice. What we also appreciated was the built-in adaptors at our desk. Very, very convenient. We requested late check-out and were allowed to check out at 3 PM without extra charge. I didn't try the gym, but it seemed really decent with a variety of equipment. At the lobby level near the receptionists, free water and popcorn are provided. Location is strategic, and opposite the hotel there is a small mall with a supermarket. Overall, highly recommended!

For the price of having a bathtub and a great location, it is a worthwhile hotel to stay!

Nice location in the central city. Near the mall. Nice meal in the executive lounge.

Strategic location, nice ambience. Overall good, I'll be back to stay at this hotel again.

The buffet lunch was okay. Not outstanding. Service was good.

The location of the hotel is perfect. You can reach eatery places and malls easily with walking distance. The hotel is located nearby Komtar and 1st Avenue mall. The room is very comfortable and staff are friendly. The hotel parking is free by registering your carplate number during the check-in at the lobby.

A highly recommended hotel.. no wonder it's always busy.. the staff are friendly, the food is varied and delicious, the hotel room is comfortable and you can refill your drinking water as much as you like 😆 I've stayed here twice and will always stay here.

Best breakfast - many varieties - good staff & very welcoming.

Good area, can recommend it to friends.

The hotel staff is friendly, it's close to everything, including the bus terminal, the front of the mall, the swimming pool and gym, the full breakfast, and the comfortable and well-equipped atmosphere. I stayed at this hotel for 4 days and 3 nights in early May 2026. Thank you, St. Giles Wembley - Penang Malaysia.

The reception Mr. Vithasagar was pleasant, room service attendance were responsible, the location was very near to town area, parking was joint to Cititel hotel, overall all good, thank you😊

It's the best.. Next trip I'll stay here again..

Everything as expected except the room... the size is pretty small. Not much of a different view.

Located very near to nearby eateries and attractions. Spacious parking space and room.

The staff was very friendly and will be recommended to friends. Good value.

We found your reception staff to be very efficient and friendly.

Nice place, near shopping mall and food stall.

Comfortable stay! May introduce my friends and family when they visit Penang. It's an amazing hotel stay experience.

I and my family enjoyed our stay. We liked the breakfast buffet. Good location, walking distance to 1st Avenue and Prangin Mall, near public transport, and near the main road. The staff there are friendly.