Property was extremely clean and quiet Location was not the best. Way too far out of the city. Costs about 12€ by cab to get into the city. I am assuming from all the health facilities around the hotel it is primarily for that purpose. Not a holiday destination. Front staff really didn’t sell the property. No explanation or advice on anything. Major downfall was the bed. Very uncomfortable. Almost like the centre had collapsed. It runs on an eco aircon system which does not allow temperature control. We were in room 126. I would probably describe the hotel as something put together by IKEA. Suits some but not us.

My first complaint is with the quality of beds , they are the cheapest kind, the hotel tried to address my complaint by putting a mattress topper on but it just made it worse. Secondly the towels that were given to us were stained with dried blood , not good by any standard ! The breakfast is great if you’re wanting a cold fruit and a bit of cake, but for £24 I’d expect something hot other than eggs . The location is ok but you need a car to see San Sebastián and its surroundings . Lastly we paid for spa access but for all £250 extra for 3 nights there was never anybody in the reception and no directions. Just a waste of money as is breakfast

The hotel was very nice, my family enjoyed the breakfast buffet and the comfortable rooms.

Great retreat hotel

Great breakfast. Very helpful staff. Beautiful location set into the woods with a lovely path.

The hotel itself was gorgeous and our adjoining rooms for my party of four was wonderful. I rarely leave bad reviews, but I’ve stayed at varying levels of hotels, and for the lovely amenities offered at this hotel, the food and drink options were disappointing. When we checked into the hotel the only food option available was the higher end restaurant. We had hoped to have a light, affordable meal either at a mid-range price point or room service. Neither was available. I can’t speak about the breakfast, but the coffee was almost undrinkable. As for the main dinner restaurant the presentation was lovely, but the food was mediocre for the caliber. Of approximately ten options listed on the menu, only two were not vegetarian. We ordered several dishes, with the mixed vegetables being the best and the steak being the worst. The steak was chewy, unevenly salted, and lacked flavor. Overall, I would stay here again, but would be prepared to eat/drink in town.

Good breakfast, large and clean rooms, quiet. Parking charge was a bit expensive and wasn't explained upfront. Pool use should be included in price of stay. There was weed smell in corridor which was unpleasant.

The staff were friendly and open, assisting us when needed. The room and common spaces were very warm and comfortable, and the position of the hotel in the forest is appealing and also an easy bus ride into town. The spa is good, not huge.

Room temperature and air flow was Not comfortable

Beautiful hotel with very modern rooms. It isn’t close to the center of town however so you need to factor in a taxi or public transport if you want to visit the old town or the beach.

Excellent all round, cannot fault anything. Extremely friendly and welcoming staff; light, spacious and modern rooms; and excellent food at the venue the times we decided eat at the restaurant. We didn't use the spa or pool this trip but this was not our first stay here and those too have always been excellent. Also very accommodating with our infant.

Great hotel beautifully apportioned. Room: + very spacious and the bed was very confortable. - lack of hooks to hang wet towels etc. Swimming pool only open during the summer - closed from mid Sep. Part of the reason we booked (small honeymoon) here was to have a few days by the pool had we known it would have influenced our decision. Location: + peaceful and quiet. not far by bus into the town around 20min on busy day and 15min when less busy. bus stop right outside hotel can use contactless by card. very easy to navigate. - Taxi we found a little trickier to find in quieter parts of town say Antiguo and buses do not run that late. Spa +excellent. - to access the Spa indoor pool and sauna comes at a cost which is notable when the outdoor pool is closed. Food +excellent both breakfast at the restaurant

Points to note for future guests: 1. The roof top pool is only available 15/06 - 15/09. 2. The Spa is an additional €30 per person per visit. It is not included in the room rate. 3. Dining is limited to the restaurant at the hotel and they do not do room service. There are no local options so if it is booked you are stumped. 4. Travel into San Sebastián is via the 28 bus (every 10-15 mins) or via a taxi (€15 each way). Journey time via the bus with waiting is realistically 30-40mins. The hotel is clean and the food in the restaurant is good but this is not 4* and should not classify itself as a spa hotel.

Very good experience. Bit away from center, but frequent transportation available.

Excellent

I had high expectations for Hotel Arima given its affiliation with Small Luxury Hotels, but my experience was deeply disappointing. The air conditioning in our room was not functioning properly throughout our three-night stay. Despite reporting the issue multiple times, the room remained hot and stuffy, with a persistent temperature of 25°C. We were told the issue was fixed, yet nothing changed. A staff member even acknowledged that the room lacked proper ventilation and offered us another room — but only on the final night, after midnight. We were also promised that a manager would speak with us before checkout, yet no one was available. The service recovery was nonexistent — no follow-up, no compensation, and no accountability. We ended up sleeping in uncomfortable conditions for two nights, and had to relocate rooms late on the third. At this price point and under the SLH brand, I expected much better. Unfortunately, the hotel chose not to take responsibility or offer any resolution after my stay. I wouldn’t recommend this property based on our experience.

Clean, tidy and modern. But there was some sloppiness: 1. We asked for a refill of body lotion multiple times but this wasnt done- there was no body lotion when we moved into the room. 2. Whilst the lightning system and controls are modern and loom good, they dont work very well. I couldnt turn all the lights off but leave the reading lights on and the black out curtains let light in. 3. It seemed odd that the hotel had a spa and marketed itself as a spa hotel, but we had to pay to use it. We selected the hotel as we wanted a luxurious stay with spa ameanities, and were willing to sacrifice location for this. However, given we had to pay to use the spa, we may as well have stayed more central.

Really nice hotel of 5 star standard very close to San Sebastián. Bus right outside to take you to centre. Rooms very comfortable, great breakfast, super spa.

This hotel is truly exceptional. Every design detail is beautifully curated with a refined, minimalist aesthetic that creates a peaceful and elegant atmosphere. The restaurant offers excellent food with a wide variety of well-crafted dishes, and the breakfast buffet includes everything you could possibly want to start your day. I highly recommend staying here – it’s a perfect blend of comfort, style, and quality service.

This is quiet, luxurious hotel. The staff was excellent and very helpful. The room was lovely, the bath a spa level experience. The restaurant on site offered a lovely meal of the day lunch/arly dinner menu. There is a fine dining restaurant that we did not have time to try, but plan ahead for reservations. The rooftop pool is sizable and pleasant with towels and a small bar available for drinks. We were in the middle of a 12 day trip and needed to do some laundry and had access to the condo building attached to do that. It was very much appreciated. The hotel sits on traffic circle on the bus line. Pleasant, clean buses with a practical schedule made it easy to get in and out of town without taxi's and Ubers. 10-12 min ride into town. We attended a concert at the Reale stadium and took the bus in but walked back. It was about 2 miles and slightly up hill but large group of the crowd was doing the same so it was enjoyable late in the evening when there was little other traffic. We could have waited for a bus but chose not to. We would highly recommend this hotel to anyone looking for quiet luxury away from the hustle and bustle of the touristy area in town.