Celebrating New Year's at this hotel was very enjoyable, with a very comfortable atmosphere.
For all the things my family and I experienced while staying here, I can give it a 9.0/10.
Some feedback for management:
1. Parking could be expanded (not parked outside the hotel area).
2. Regarding the age limit for children under 12 years old, breakfast should be increased. Children over 5 years old will be charged Rp 100,000 for breakfast. This is quite expensive, considering how much space can accommodate children aged 5-11 years old.
The food itself is quite varied and served freshly.
3. In the swimming pool area on the 3rd floor, perhaps a wind barrier could be installed to prevent wind blowing from outside the building towards the pool area. The gusts are very strong and the wind blowing towards the pool is very cold. Based on my experience at other hotels where the pool (also warm water) is in an open area (not on the 3rd floor, but on the ground floor), the wind isn't as strong as yours. Consequently, I didn't enjoy the pool facilities as much.
Based on my overall experience, I can say that I am SATISFIED with your service and facilities.
I hope this feedback and review will encourage Luxton Bandung to make significant improvements to maintain customer satisfaction and increase our loyal customer base over time, across generations.
Thank you, Luxton Bandung team.