Dear Value Guest, Thank you for sharing your honest feedback with us. We’re glad to hear that you found our location convenient, check-in process fast, and the Wi-Fi and hot shower satisfactory for your stay. We also appreciate your feedback regarding the street noise in the morning. We understand that a peaceful environment is important for a comfortable stay, and we will take note of your comments as we continue looking for ways to improve our guests’ experience. Thank you for choosing Penview Hotel, and we hope to welcome you again on your next visit to Kuching. Chris Janggu Galau Front Office Manager Penview Hotel Kuching

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay at Penview Hotel. We are delighted to know that you enjoyed our clean rooms, friendly hospitality, and breakfast offerings. Your kind words are truly appreciated and serve as great encouragement to our team to continue delivering excellent service to all our guests. It was our pleasure to have you with us, and we look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Warm regards, Chris Janggu Galau Front Office Manager Penview Hotel

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. We regret to learn that the air-conditioning in your room was not functioning properly upon your arrival and that you were unable to reach our team by phone promptly. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been to personally come to the front desk before the issue could be addressed. Please accept our sincere apologies for the delay in responding to your concern. Your comments have been shared with our Front Office and Engineering teams for immediate review to ensure our response procedures and room inspections are improved, preventing similar incidents from happening again. We truly value your feedback as it helps us improve our services. We hope you will consider giving Penview Hotel another opportunity in the future so we can provide you with the comfortable and pleasant stay you rightfully expect. Warm regards, Chris Janggu Galau Front Office Manager Penview Hotel

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay at Penview Hotel. We are delighted to know that you enjoyed our clean rooms, friendly hospitality, and breakfast offerings. Your kind words are truly appreciated and serve as great encouragement to our team to continue delivering excellent service to all our guests. It was our pleasure to have you with us, and we look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Warm regards, Chris Janggu Galau Front Office Manager Penview Hotel

Dear Valued Guest, Thank you for sharing your feedback and for choosing to stay at Penview Hotel. We appreciate your comments and are pleased to know that, overall, you had an okay stay with us. We sincerely apologize that the cleanliness of your room did not meet your expectations. Please be assured that your feedback has been shared with our Housekeeping team for immediate attention, and we will continue to strengthen our cleaning standards to provide a more comfortable experience for all our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better stay in the future. Warm regards, Chris Janggu Galau Front Office Manager Penview Hotel