Overall Ratings & Reviews Hotel Furaya

Traveloka (1,932)
Other sources (3)
8.4
Very Good
From 1,932 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about Hotel Furaya
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Bedroom (30)
Staff Friendliness (29)
Room Space (28)
Distance to City Center (26)
Bathroom (25)
Hotel Area (25)
Accessibility (23)
Ambiance (22)
Family Friendly (20)
Variety (20)
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Traveler Reviews Hotel Furaya

Number of reviews per page
20
40
Customer reviews
Wiwik H.
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10.0
/10
Reviewed 2 week(s) ago
Strategic and comfortable location and good service
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izendra h.
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Business
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10.0
/10
Reviewed 2 week(s) ago
Nice, neat, clean, you can try it my brother
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Z***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, and the room service was also pleasant. When I asked to move rooms because the first one smelled of cigarettes, they immediately responded. Thank you.
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S***o
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Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
The check-in staff were unfriendly, there was no explanation regarding Wi-Fi, breakfast vouchers, and there was no availability of upper floors, even though I had explained what I wanted in the booking. Furthermore, the activity outside the room was very audible in the room, so it was very noisy if someone pushed a trolley or had footsteps outside the room.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Strategic location. Construction and renovations are underway to maintain quality.
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O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room was spacious and clean. It's a hotel we always stay at. The price is affordable. We really enjoyed staying here.
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good Children love to bathe in the bathtub
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1 people find it helpful
H***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Appropriate, steady and fast service
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Comfortable... Clean and spacious room
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M***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 21 week(s) ago
It's just that the water is really dirty. Otherwise, it's okay. Hopefully, they'll be more careful.
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1 people find it helpful
W***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
Overall good. Satisfied enough.
2 people find it helpful
D***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
Nice, old hotel, but still busy with guests thanks to the service, food, and smooth check-in and check-out. Okay, great.
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1 people find it helpful
E***a
icon-origin-TRAVELOKA
7.8
/10
Reviewed 26 week(s) ago
It was a bit uncomfortable when I checked in because the room reservation in the app didn't match the one the hotel staff had given me, claiming they were out of rooms, and this had happened repeatedly. After complaining, we were finally given a suitable room. Going forward, we must ensure the app reservation is correct.
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E***a
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Staycation
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9.1
/10
Reviewed 26 week(s) ago
The variety of food is quite good, it's appropriate.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
My stay at the Furaya Hotel Pekanbaru was quite satisfying. It's strategically located in the city center, close to shopping areas. The staff were friendly, the rooms were clean and comfortable, and the breakfast menu was varied and quite tasty. However, the lobby can get a bit crowded and noisy during events, and the limited seating makes check-in and check-out a bit uncomfortable. Overall, it's still a good choice for a stay in Pekanbaru. Thank you, Furaya Hotel Pekanbaru.
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 29 week(s) ago
A good experience staying here Atmosphere/Facilities: Warm and comfortable atmosphere with a custom-made room Food: Lots of food choices, but I haven't tried the meatballs, which are said to be delicious Staff Assistance: Quite helpful with a lost access card Highlights: Warm and quite busy hotel Price: Okay price, but it's a shame the TV isn't Android, hehe Location: Strategic location and very good
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Accommodation's Reply
07 Oct 2025
Good morning, sir/madam, thank you for your excellent rating. Best regards, Management
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O***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Resting here makes you feel at home because of the comfortable atmosphere, everywhere you want to go is close because it is in the middle of the city😊
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2 people find it helpful
Accommodation's Reply
07 Oct 2025
Good morning, sir/madam, thank you for your excellent rating. Best regards, Management
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F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Recommendation to bring family
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2 people find it helpful
Accommodation's Reply
07 Oct 2025
Good morning, sir/madam, thank you for your excellent rating. Best regards, Management
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Abu A. R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
1. There was no prayer mat. 2. The room I booked was non-smoking... but I was given a smoking room.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Good afternoon Mr. Abu A. R. We apologize for the inconvenience, sir, and thank you for your criticism so that it can be an evaluation for Furaya Hotel so that in the future it will be better in providing service satisfaction to Guests, and we will follow up with our management, sir. Once again, we apologize and look forward to your next visit, sir.
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Windy A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Very interesting and very comfortable
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to your return, Sir/Madam.
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Number of reviews per page
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