Dear Valued Guest, Thank you for taking the time to share your experience staying at ibis Styles. We appreciate all your feedback, which is part of our ongoing efforts to improve the quality of our service and guest comfort. We apologize if the condition of your room upon arrival did not meet your expectations. We are pleased that our team was able to promptly address your complaint, and we have forwarded your feedback to the relevant team for further consideration and evaluation. Regarding the drinking water, ibis Styles adopts an eco-friendly approach by providing drinking water in a designated area outside the rooms. We understand that each guest's needs may differ, and your feedback is extremely important to us. Thank you again for your review. We look forward to welcoming you back for an even better stay. Sincerely, Ita Tania, General Manager