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People often mention about Fragrance Hotel - Lavender
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Accessibility (2)
Distance to City Center (1)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Check-in/out Time (1)
Ambiance (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
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Traveler Reviews Fragrance Hotel - Lavender
Number of reviews per page
20
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40
Customer reviews
AG
Andrew G.
Leisure
8.5
/10
Reviewed 7 week(s) ago
The staff Allan and May are friendly and helpful. Next time, I will stay here.
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S***p
Leisure
8.5
/10
Reviewed 29 week(s) ago
Kindest receptionist team. Shout out to them.
1 people find it helpful
JF
Jeans F. P.
Leisure
10.0
/10
Reviewed 33 week(s) ago
Very strategic hotel with affordable price
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1 people find it helpful
AC
Aditya C. T.
8.5
/10
Reviewed 113 week(s) ago
Staff service OK. Room clean and near MRT lavender.
1 people find it helpful
Accommodation's Reply
21 Apr 2024
Dear Njowatiningsih,
Thank you for sharing your positive stay experience. We are thrilled that we are able to meet to your stay expectations with our clean rooms, accessible location and good service. Our hotel is a short 5 minutes walk from Lavender MRT station which provides direct and easy access to main attractions in Singapore. We hope to have the opportunity to welcome you back the next time you return to our beautiful city!
Warm Regards,
Roland
Guest Experience Executive
RS
Rizki S. F.
Leisure
9.4
/10
Reviewed 114 week(s) ago
Staff hotel sangat ramah, bisa early check in. Kamar walaupun sempit tapi nyaman. Lokasi tidak terlalu jauh dari MRT Lavender dan halte bus. Sunyi jadi nyaman, dan harganya tidak terlalu mahal.
3 people find it helpful
Accommodation's Reply
18 Apr 2024
Dear Rizki,
Thank you for staying with us and appreciating our highly competitive room rates. It is heartening to hear that your stay had been a wonderful one and that our location and service had met to your expectations. Our hotel is a short 5 minutes walk from Lavender MRT station and there are also many bus stops near our doorstep for easy access to main attractions in Singapore. We look forward to welcoming you back for another splendid stay!
Warm Regards,
Roland
Guest Experience Executive
A
Anh
8.5
/10
Reviewed 118 week(s) ago
Tôi đã có kỳ nghỉ tốt tại đây. Phòng khá nhỏ nhưng sạch. Đặc biệt, lễ tân rất thân thiện và hỗ trợ hết mình khi check in và out.
1 people find it helpful
Accommodation's Reply
29 Mar 2024
Dear Thuy ,
It is heart-warming to hear that your stay with us was a comfortable one and you had been impressed with our cleanliness and staff members. We would love to have the opportunity to welcome you back again!
Warm Regards,
Roland
Guest Experience Executive
t***i
Leisure
9.1
/10
Reviewed 119 week(s) ago
A pleasant stay, the staff is very friendly, the hotel location is only 5 minutes from Lavender MRT, lots of halal food around the hotel, the room is small but clean.
1 people find it helpful
YR
Yuwandhita R. A.
8.5
/10
Reviewed 123 week(s) ago
Very close to the MRT and clean.
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Accommodation's Reply
12 Feb 2024
Dear Yuwandhita,
We are delighted to learn of your positive comments concerning your hotel stay, in particular for our clean accommodation and close proximity to Lavender MRT station (5 mins walk). We hope you had a great time touring Singapore and look forward to welcoming you back soon!
Warm Regards,
Roland
Guest Experience Executive
SP
SANDIWAN P.
6.3
/10
Reviewed 132 week(s) ago
The hotel atmosphere is very noisy, both at night until morning. There is noise from the frequent entry and exit of guests and room cleaning staff at night, especially when closing the door.
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1 people find it helpful
Accommodation's Reply
13 Dec 2023
Dear Ignatius,
Thank you for taking time to write a review of your hotel stay. Please do not hesitate to contact my colleagues at the front desk for assistance in restoring a pleasant environment for optimal rest. We do hope for another opportunity to welcome you back in the near future.
Warm Regards,
Roland
Guest Experience Executive
RS
Riza S. D.
9.7
/10
Reviewed 133 week(s) ago
Convenient for those who want to rest after a day of sightseeing, near the MRT station, 7 minutes to Orchard, 20 minutes to Changi and not afraid of hunger, lots of halal places to eat, kopitiam too.
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Accommodation's Reply
03 Dec 2023
Dear Riza,
We really appreciate your strong recommendation for Fragrance Hotel Lavender and loving our convenient location. Our hotel location is indeed very popular with travellers for our close proximity to Lavender MRT station (5 minutes walk) and many great eateries. We hope you have found time to explore the various cuisines within our vicinity. We hope to see you again on your next visit to Singapore!
Warm Regards,
Roland
Guest Experience Executive
kadek a.
8.5
/10
Reviewed 135 week(s) ago
Perfect and nice hotel in singapore, the location nears MRT, price are reasonable, the room are clean and the staff really helpful.
1 people find it helpful
Accommodation's Reply
27 Nov 2023
Dear Kadek,
Thank you for staying with us and spotting a great bargain. We are thrilled that we are able to meet to your stay expectations with the service of our team, our excellent location and clean rooms. We look forward to welcoming you back soon!
Warm Regards,
Roland
Guest Experience Executive
IK
I Ketut A. E.
9.4
/10
Reviewed 139 week(s) ago
Near MRT lavender, the hotel staff are nice. The room is small but overall OK. Oh ya, there are aqua, toiletries, and hair dryer also.
1 people find it helpful
Accommodation's Reply
23 Oct 2023
Dear Agung,
Thank you for leaving us a near perfect rating! It is heartening to hear that your stay had been a wonderful one and our location and service met to your expectations. Our hotel is indeed very well located and near to Lavender MRT station (5 mins walk). We look forward to welcoming you back for another splendid stay!
Warm Regards,
Roland
Guest Experience Executive
The hotel and rooms are small, but clean and pleasant, every day the rooms are cleaned, clean sheets are also replaced. 👍. And only 200 meters to Lavender MRT station. 👍.
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DR
Dida R.
9.4
/10
Reviewed 148 week(s) ago
Best! Receptionist very helpful and full smile 😍 hotel so clean and comfortable.
3 people find it helpful
T
Tuwenti
9.7
/10
Reviewed 149 week(s) ago
Small room, but clean and sufficient. Good service, given a free upgrade with a window, said the receptionist. The location is strategically close to several MRT stations and bus stops. So it's pretty easy to go anywhere, not far from the hotel there is also a kind of super market. Just walk for about 2-3 minutes. And not far from where to eat either. 🫰.
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2 people find it helpful
NJ
Ni Jen T.
9.7
/10
Reviewed 149 week(s) ago
The hotel is clean, comfortable, MRT Lavender is close, the food court is near Jalan Besar.
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1 people find it helpful
Accommodation's Reply
20 Aug 2023
Dear Guest,
Thank you for your near perfect rating! We are delighted that you had enjoyed your stay with us, in particular with the clean and comfortable room and our easy access public transport and great food. We would love to welcome you back for another lovely experience in the near future.
Warm Regards,
Roland
Guest Experience Executive
EF
Evi F. F.
9.1
/10
Reviewed 151 week(s) ago
Really nice hotel, near to MRT, definitely will back to stay here.
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Accommodation's Reply
08 Aug 2023
Dear Evi ,
The Hotel Team deeply appreciates your kind words for Fragrance Hotel Lavender and is delighted to learn of your very good hotel experience. Our hotel is indeed very well located and a short 5 minutes walk away from Lavender MRT station. We certainly look forward to welcoming you back soon!
Warm Regards,
Roland
Guest Experience Executive
AP
Audisty P. H.
9.4
/10
Reviewed 152 week(s) ago
The hotel room is clean even though it's a bit cramped but overall its OK, the hotel location is also strategic. The rooms are not soundproof, the hotel position is 5 minutes walk from the MRT station. Near the hotel, many sell halal food. If you want to go to Bugis from Lavender MRT, only 1 station, very close.
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2 people find it helpful
Accommodation's Reply
31 Jul 2023
Dear Audisty,
Thank you for leaving a five star review for Fragrance Hotel Lavender, and loving the great accessibility we provide for our guests with our convenient location! You are indeed correct to point out that our hotel is in the vicinity of some really great food. We look forward to welcoming you back for another great stay with us!
Warm Regards,
Roland
Guest Experience Executive
Joseph
5.5
/10
Reviewed 153 week(s) ago
This hotel is mostly used by couples. The room is noisy with the sound of draining the bathroom water if someone is bathing in another room it sounds very loud so it is very annoying. Highly not recommended for families or people who want peace. We were very uncomfortable when we passed through the hotel lobby and often met many of these couples because they also waited a lot for their turn to check in because the rooms were often full. Front office service was also bad, not friendly, also asked us to move rooms on the grounds that the room would be renovated, when in fact the room was not being renovated but was being rented out to other guests. Will not come back to this hotel.
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