Quest Hotel Kuta by ASTON

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Overall Ratings & Reviews Quest Hotel Kuta by ASTON

Traveloka (2,570)
Other sources (389)
8.6
Very Good
From 2,570 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Quest Hotel Kuta by ASTON
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Staff Friendliness (214)
Bedroom (195)
Accessibility (174)
Room Space (172)
Ambiance (166)
Distance to City Center (157)
Bathroom (156)
Hotel Area (142)
Surroundings (140)
Wifi (122)
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Traveler Reviews Quest Hotel Kuta by ASTON

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40
Customer reviews
H***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
A pleasant place to stay.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to know that you had a pleasant stay at Quest Hotel Kuta. Your positive feedback is truly appreciated and serves as great motivation for our team to continue providing the best service and a comfortable experience for all our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Quest Hotel Kuta
y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
We stayed here for transit because it's close to the airport. It's very convenient for a transit hotel. There are also plenty of food stalls around the hotel.
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to hear that you found Quest Hotel Kuta to be a comfortable choice for your transit stay, especially with our convenient location near the airport. We're also pleased that you enjoyed the variety of local dining options available within walking distance of the hotel. Your kind feedback means a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back to Quest Hotel Kuta on your next visit to Bali, whether for a short transit or a longer holiday. Warm regards, Quest Hotel Kuta
Radit A. N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Everything is nice, just needs some rejuvenation and updating of the interior, because it is quite old.
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Accommodation's Reply
20 Jul 2026
Dear Mr. Radit A.N., We are delighted to hear that you were satisfied with your overall stay with us. Thank you also for your feedback regarding the interior design improvements. We appreciate this suggestion and have forwarded it to our management team for consideration in developing and improving our facilities in the future. We look forward to welcoming you back to Quest Kuta Hotel for your next stay and to provide you with an even better experience. Sincerely, Quest Kuta Hotel
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Next time you go to Bali and want to shop and eat, this is the best option, as it's strategically located and close to the airport. So, it's safe if you want to shop before checking out.
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Accommodation's Reply
14 Jul 2026
Dear Guest, Thank you for sharing your wonderful experience with us. We are delighted to know that our strategic location near the airport made your trip more convenient, especially giving you time to enjoy shopping and exploring before your departure. It's great to hear that this added value made your stay even more enjoyable. Thank you for choosing Quest Hotel Kuta. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Bali for another comfortable and memorable stay. Best Regards Hotel Manager
C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I only transited for a few hours.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your review and for choosing Quest Hotel Kuta during your transit. We are pleased that you chose to stay with us, even for a short visit. We hope we were able to provide you with a comfortable and convenient place to rest before continuing your journey. It would be our pleasure to welcome you back in the future, whether for another transit stay or a longer visit, so you can enjoy more of what Quest Hotel Kuta has to offer. We look forward to seeing you again soon. Warm regards, Quest Hotel Kuta
Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The hot water kettle wasn't working and there were cockroaches in the room.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We are truly sorry to hear that the electric kettle in your room was not functioning properly and that you encountered a cockroach in your room. Please accept our sincere apologies, as this does not reflect the standards of cleanliness and maintenance that we strive to provide for our guests. Your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. We are also reinforcing our pest control and room inspection procedures to help prevent similar issues from happening in the future. We greatly appreciate you bringing these matters to our attention, as your feedback helps us improve our services. We hope you will give us another opportunity to provide you with the comfortable and pleasant stay that Quest Hotel Kuta is known for. Thank you once again, and we look forward to welcoming you back in the future. Warm regards, Quest Hotel Kuta
M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, and the hotel location is very close to the airport and the Kuta Beach tourist area of Bali.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience at Quest Hotel Kuta. We are truly delighted to know that you were impressed by the friendliness and hospitality of our staff. Providing warm, attentive, and genuine service is one of our top priorities, so it is very rewarding to hear that our team made a positive impression during your stay. We are also pleased that you found our location convenient. Being situated close to Ngurah Rai International Airport, Kuta Beach, and many popular attractions, restaurants, and shopping areas allows our guests to enjoy both comfort and easy access to everything Bali has to offer. Your kind words are greatly appreciated and will certainly be shared with our entire team as encouragement to continue delivering exceptional service to all of our guests. Thank you once again for choosing Quest Hotel Kuta. It was our pleasure to have you stay with us, and we look forward to welcoming you back for another memorable experience in the near future. Warm regards, Quest Hotel Kuta
Nainggolan R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Stayed here for 3 nights, room only. The room was clean, the staff was friendly, and it was close to restaurants, laundry, and everything we needed. 👍
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Mr/s Nainggolan R. Thank you very much for sharing your wonderful review. We are delighted to know that you enjoyed your 3-night stay with us and appreciated our clean rooms, friendly staff, and convenient location near restaurants, laundry services, and other essential facilities. Your kind words mean a lot to our team and motivate us to continue providing the best service possible. We look forward to welcoming you back to Quest Hotel Kuta on your next visit. Warm regards, Quest Hotel Kuta
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff were all friendly, the rooms were clean and comfortable. Relaxing by the pool was great.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you so much for this wonderful review! We are delighted to hear that you were impressed by the friendliness of all our staff, as well as the cleanliness and comfort of your room during your stay. We are glad that you relaxed and enjoyed our pool area. Your compliments are a great motivation for the Quest Kuta Hotel team to continue striving to provide the best service. We hope to welcome you back again in the future. See you soon! Sincerely, The Hotel Manager
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great, clean and comfortable room, so I extended my stay here for 2 weeks.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you so much for your excellent review! We are delighted to hear that your room was clean and comfortable, and that you extended your stay to two weeks. Your continued trust in choosing us is something we greatly appreciate from the Quest Kuta Hotel team. We look forward to serving you again and welcome you back soon. Sincerely, The Hotel Manager
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samuel
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The location is average, with no major highlights or attractions nearby, but there are no major drawbacks either. The rooms are quite large, with balconies and everything functioning well. Unfortunately, the lobby area is quite unattractive and unaesthetic, but there's a statue made of ancient coins that does help. The pool water seems quite dirty and unclear.
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Accommodation's Reply
15 Jun 2026
Dear Mr Samuel Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to know that you appreciated the spacious room, balcony, and the functionality of the room facilities. We are also pleased that the unique sculpture made from antique coins in our lobby left a positive impression on you. We sincerely apologize that the lobby ambiance and the swimming pool did not fully meet your expectations. Regarding the pool, please be assured that we conduct routine water treatment, filtration, and quality checks to maintain cleanliness and safety standards for our guests. Nevertheless, we appreciate your observation and will review the pool condition with our Engineering team to ensure the water remains clear and inviting. As a 3-star hotel in the heart of Kuta, we continuously strive to provide facilities and services that exceed the standards typically expected within our category. We are proud to be recognized by many guests as one of the leading value-for-money 3-star hotels in the area, and feedback such as yours helps us further improve our guest experience. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Warm regards, Quest Hotel Kuta
samuel
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room was normal, no issues, everything worked well, and it was quite spacious. The lobby area was a bit unattractive and unaesthetic, but there was a statue made of ancient coins that helped. The pool water looked quite dirty and not clear. The location was average, with nothing special or interesting nearby.
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Accommodation's Reply
15 Jun 2026
Dear Mr Samuel Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found the room comfortable, spacious, and well-maintained during your stay. We also appreciate your positive comment about the unique coin sculpture in our lobby area. At the same time, we sincerely apologize that certain aspects of your experience did not fully meet your expectations, particularly regarding the lobby ambiance, swimming pool condition, and surrounding area. Please be assured that your comments have been shared with the relevant departments for review and improvement. As a 3-star hotel located in the heart of Kuta, our aim is to provide comfortable accommodations with convenient access to the airport, shopping areas, restaurants, and popular attractions around Kuta. We continuously strive to improve our facilities and services to ensure a better experience for all our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future. Warm regards, Quest Hotel Kuta
S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The hotel was okay and close to the airport. The furniture looked old and dated. The room floor was damp and became wet over time.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found our hotel conveniently located near the airport and that your overall stay was satisfactory. At the same time, we sincerely apologize for the inconvenience caused by the condition of the room furniture and the dampness of the floor in your room. Please be informed that we are currently carrying out a gradual refurbishment and replacement of furniture in several areas of the hotel as part of our ongoing efforts to enhance our guests' comfort and experience. We have also shared your comments regarding the damp floor with our Engineering and Housekeeping teams for further inspection and corrective action. Thank you for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back to Quest Hotel Kuta and provide you with an improved stay experience. Warm regards, Quest Hotel Kuta
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 7 week(s) ago
The furniture needs replacing; it's covered in black spots. The trash can is unusable.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments regarding the condition of the furniture and the trash bin in your room. We apologize for any inconvenience caused by these issues and regret that the condition of these facilities did not meet your expectations. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Maintaining our rooms and facilities to the highest standards is very important to us, and your observations help us identify areas where improvements are needed. We value your constructive feedback and thank you for bringing these matters to our attention. Your comments will assist us in enhancing the quality of our facilities and ensuring a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Quest Hotel Kuta
A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Great budget hotel - offers the best of everything you expect at this price. Clean, spacious rooms, delicious food, and a nice, relaxing ambiance around the hotel. It is not luxurious or fancy in any way, but I think it's one of the best value hotels in the area with no compromises.
1 people find it helpful
Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to know that you enjoyed our clean and spacious rooms, delicious food, and the relaxing atmosphere throughout the hotel. It is especially rewarding to hear that you consider us one of the best value hotels in the area and that we were able to meet your expectations without compromise. Your kind words motivate our team to continue providing comfortable accommodations and excellent service to all our guests. We truly appreciate your support and look forward to welcoming you back to Quest Hotel Kuta on your next visit to Bali. Warm regards, Quest Hotel Kuta
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is very friendly and we don't have to ask them to help us carry our things.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you found our staff to be very friendly and attentive throughout your stay. It is especially rewarding to know that our team proactively offered assistance with your luggage without being asked. Providing genuine hospitality and anticipating our guests' needs are values that we strive to uphold every day. Your kind words are a great source of motivation for our team, and we will be sure to share your compliments with all of our staff. Knowing that their efforts helped make your stay more comfortable and enjoyable means a lot to us. Thank you once again for choosing Quest Hotel Kuta. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Quest Hotel Kuta
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Irsa V. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
✨✨✨✨✨✨👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for your perfect rating. We are delighted to know that you had an enjoyable stay with us at Quest Hotel Kuta. Your excellent rating is greatly appreciated and serves as a wonderful encouragement to our entire team to continue delivering the best possible service and hospitality. Thank you for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the future. Warm regards, Quest Hotel Kuta
J***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 7 week(s) ago
The floor cleanliness was lacking in the corners under the telephone desk. At 7 a.m. in the morning, the noisy sounds of several people chatting and laughing loudly could be heard coming from the third-floor room. For a 300,000 Rupiah budget hotel, the towels and sheets were clean and white.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the shortcomings you experienced during your visit. We appreciate your comments regarding the cleanliness of the room, particularly in the corners and the area beneath the telephone table. Please be assured that your feedback has been shared with our Housekeeping team for further attention and improvement to ensure our cleaning standards are consistently maintained throughout all areas of the room. We also regret the disturbance caused by the noise you heard early in the morning. We understand how important a peaceful and comfortable environment is for our guests, and we apologize for any inconvenience this may have caused. Your comments have been noted and will be shared with the relevant departments so that we can better monitor and minimize noise disturbances in guest areas. On a positive note, we are pleased to know that you found our towels and bed linens to be clean and well-maintained. We appreciate your recognition of this aspect of our service. Your feedback is valuable to us as it helps identify areas where we can improve. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards, Quest Hotel Kuta
H***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly and helpful. The breakfast was delicious, and the staff quickly served us even though breakfast time was over. They brought us food.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay and that our team made a positive impression through their friendliness and helpfulness. Providing attentive and genuine hospitality is something we take great pride in, so it is truly rewarding to know that our staff contributed to making your visit more enjoyable. We are also pleased that you enjoyed our breakfast offerings. It is especially encouraging to hear that our team was able to assist you even after the breakfast service had ended. Going the extra mile to ensure our guests feel welcomed and well cared for is at the heart of what we do, and your kind recognition means a great deal to us. Your compliments will be shared with both our Front Office and Food & Beverage teams, who will be delighted to know that their efforts were appreciated. Thank you once again for choosing Quest Hotel Kuta. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Quest Hotel Kuta
a***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The crew was very friendly. The room was clean. Since I'm Muslim, the hotel is close to a mosque, which was very supportive and enjoyable. There are plenty of places to eat nearby.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you so much for sharing your wonderful experience with us. We are truly delighted to know that you enjoyed the friendliness of our team and the cleanliness of the room. We are also happy that our location, especially being close to the mosque and surrounded by many dining options, made your stay more comfortable and convenient. Your kind feedback means a lot to us and motivates our team to continue delivering the best hospitality experience for all our guests. We look forward to welcoming you back again at Quest Hotel Kuta. Warm regards, Quest Hotel Kuta
Number of reviews per page
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