Sams S.

10.0

/10

Reviewed 3 week(s) ago

The hotel staff were very friendly and provided clear information and assistance during the check-in process.

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1 people find it helpful

A***o

Leisure

9.4

/10

Reviewed 3 week(s) ago

This is my umpteenth time staying here. Still cool. Awesome.

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H***i

8.5

/10

Reviewed 5 week(s) ago

Good for the price, only the check-in time does not match the stipulated hours.

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R***i

Transit

7.9

/10

Reviewed 5 week(s) ago

Air conditioning not working properly.

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Joko P.

Leisure

9.1

/10

Reviewed 5 week(s) ago

Great location close to the mall, anywhere you want to go is close.

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1 people find it helpful

C***n

5.6

/10

Reviewed 6 week(s) ago

Towels were unavailable. They were delivered five times, claiming the laundry had just arrived. There were no tissues in the room, so we had to use bathroom paper. The bathroom lock used a regular key.

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s***r

6.0

/10

Reviewed 7 week(s) ago

Just once, people's reviews are very helpful.

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A***d

Transit

8.0

/10

Reviewed 9 week(s) ago

The hotel staff was friendly, the service was good, but the room had a bit of an unpleasant smell.

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Accommodation's Reply

09 Jun 2026

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the slight unpleasant odor in your room, which may have slightly dampened your stay. We will promptly follow up and resolve this issue to prevent such incidents from happening again in the future. We appreciate your review regarding our friendly hotel staff and excellent service. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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Verified Traveler

Leisure

10.0

/10

Reviewed 10 week(s) ago

The hotel staff was very friendly and helpful upon check-in. The room facilities were very functional, and the swimming pool was clean and comfortable, making my kids feel at home and want to go there again. 😍👍

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2 people find it helpful

Accommodation's Reply

07 Jun 2026

Dear Valued Guest, Saga Medan Hotel extends its warmest greetings. Thank you for your review. Saga Medan Hotel welcomes you as our guest. We strive to make our facilities and services a memorable experience for all our guests. We are delighted with your review and hope to see you again soon. Thank you for your visit. Sincerely, The Management Team, Saga Medan Hotel

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S***a

6.9

/10

Reviewed 11 week(s) ago

The staff was friendly, access was easy, but the room facilities were a bit dirty. The phone was dead, and the pillowcases and sheets were dirty.

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Accommodation's Reply

07 Jun 2026

Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience caused by the minor stains on the linens in your room, the mobile phone battery dying, and the stains on the pillowcase and sheets. We will take immediate action to rectify these issues and prevent them from recurring. We are delighted that you were satisfied with our friendly staff and convenient location. We will do our best to make your next stay even more enjoyable. Thank you again for your support. The Saga Medan Hotel Management

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Marthin F.

Leisure

6.3

/10

Reviewed 12 week(s) ago

The hotel staff is very diligent and provides good rooms, but unfortunately the food service in the room cannot be contacted, the TV is still an antenna with limited channels, the bathroom glass is moldy, hot water is sometimes there and sometimes not, the pillows are very thin, the mattress is hard, the AC is not cold enough, there is no hairdryer or hanger provided, the wifi is on and off and cannot be used.

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1 people find it helpful

Accommodation's Reply

07 Jun 2026

Dear Mr. Martin, Thank you for your review. We apologize for the inconvenience you experienced regarding the inaccessible food service and incomplete room amenities, which may have disappointed you. We will follow up and resolve these issues immediately to prevent such incidents from happening again in the future. We appreciate your review regarding our hotel staff's diligence and excellent preparation of the room. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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V***i

Leisure

10.0

/10

Reviewed 13 week(s) ago

The staff is very nice, friendly and fast

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Accommodation's Reply

07 Jun 2026

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T***o

Staycation

7.9

/10

Reviewed 13 week(s) ago

The hotel staff was friendly, but the room cleanliness was very concerning. The towels were dirty, and the bathroom looked like it hadn't been cleaned often.

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Accommodation's Reply

07 Jun 2026

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the poor cleanliness of your room, dirty towels, and infrequent bathroom cleaning, which made your stay less enjoyable. We will follow up and address these issues immediately to prevent such incidents from happening again in the future. We appreciate your review regarding our friendly hotel staff. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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Mulyadi A. M.

Business

10.0

/10

Reviewed 15 week(s) ago

A decent 3 star hotel, friendly staff, clean room service

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Accommodation's Reply

07 Jun 2026

Dear Mr. Mulyadi, Saga Medan Hotel extends its warmest greetings and thanks you for your review. Saga Medan Hotel is delighted to have welcomed you. We are committed to providing facilities and services that always create memorable experiences for our guests. We are very pleased with your feedback and hope to see you again soon. Thank you for your visit. Sincerely, The Management, Saga Medan Hotel

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s***l

Transit

7.6

/10

Reviewed 18 week(s) ago

We stayed in rooms 433 & 434. In room 433, the toilet's water tank wasn't working. So we had to collect water in the trash can to flush it down the toilet. Luckily, the basket still had a plastic cover. The room's lights were dim.

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Accommodation's Reply

07 Jun 2026

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced due to the malfunctioning toilet, which may have affected your stay. We will follow up and resolve this issue immediately to prevent it from happening again in the future. We hope to welcome you back to our hotel and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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rosmawati a.

6.2

/10

Reviewed 19 week(s) ago

Not satisfied with the facilities for a room price of 400 thousand, but the room facilities are inadequate.

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2 people find it helpful

Accommodation's Reply

07 Jun 2026

Dear Ms. Rosmawati, Thank you for your review. We apologize for any inconvenience you experienced during your stay at our hotel. We are deeply sorry that the amenities in our room did not meet your expectations. We sincerely hope to welcome you back to our hotel again in the future and provide you with a better experience. Sincerely, The Management Team, Saga Medan Hotel

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R***u

Medical

5.4

/10

Reviewed 19 week(s) ago

The room wasn't as ordered: dirty pillowcases, dirty sheets, cigarette butts on the floor, and dusty windows. When I complained to the hotel reception, they weren't helpful at all!

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3 people find it helpful

Accommodation's Reply

07 Jun 2026

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the room not matching your expectations, the dirty pillowcases and sheets, cigarette butts on the floor, the dusty window, and the unhelpful reception staff, which made your stay unpleasant. We will follow up and resolve these issues immediately to prevent such incidents from happening again in the future. We hope to welcome you back to our hotel and provide you with a better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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M***a

Leisure

5.6

/10

Reviewed 24 week(s) ago

The room did not meet expectations, it was dirty, there were no towels, luckily we were able to change to a slightly better room, but the quality of the room did not meet expectations.

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Accommodation's Reply

09 Mar 2026

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the room not meeting your expectations – the room was dirty and there were no towels, which made your stay less than ideal. We will follow up and resolve this issue immediately to prevent such incidents from happening again in the future. We hope to welcome you back to our hotel and provide you with a better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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Teuku D. S.

6.3

/10

Reviewed 29 week(s) ago

The service is lacking if the location is really good.

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1 people find it helpful

Accommodation's Reply

09 Mar 2026

Dear Mr./Ms. Teugu, Thank you for your review. We apologize for the inconvenience you experienced due to the poor service, which may have disappointed you. We will follow up and resolve this issue immediately to prevent such incidents from happening again in the future. We also appreciate your comments regarding the hotel's location, which was suitable for you. We hope to welcome you back to our hotel again and provide you with a better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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D***L

6.7

/10

Reviewed 30 week(s) ago

The condition of the hotel is like it lacks maintenance.

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Accommodation's Reply

09 Mar 2026

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced due to poor room maintenance, which resulted in an unpleasant stay. We will follow up and resolve this issue immediately to prevent such incidents from happening again in the future. We hope to welcome you back to our hotel and provide you with a better experience. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel

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Saka Hotel Medan

Overall Ratings & Reviews Saka Hotel Medan

7.4

7.5

7.5

8.1

7.7

Traveler Reviews Saka Hotel Medan