Amaroossa Grande Bekasi

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Overall Ratings & Reviews Amaroossa Grande Bekasi

Traveloka (10,225)
Other sources (54)
8.6
Very Good
From 10,225 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about Amaroossa Grande Bekasi
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Room Space (155)
Ambiance (152)
Staff Friendliness (151)
Accessibility (148)
Bedroom (143)
Bathroom (140)
Distance to City Center (136)
Hotel Area (125)
Variety (121)
Taste (115)
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Traveler Reviews Amaroossa Grande Bekasi

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40
Customer reviews
Sulastri W. A.
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9.7
/10
Reviewed 1 week(s) ago
Nice view, comfortable vintage place.
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Accommodation's Reply
06 Nov 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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Fitrie A.
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Leisure
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6.9
/10
Reviewed 1 week(s) ago
The key to room 1602 was difficult to access. I'd reported it numerous times and had it upgraded, but it kept failing, still showing red. Only after I was about to check out did engineering fix it. The service response was incredibly slow.
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Accommodation's Reply
06 Nov 2026
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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Verified Traveler
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6.5
/10
Reviewed 1 week(s) ago
4 star hotel, but the basement parking area is very poorly maintained.
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Dhanas b. m.
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Staycation
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8.4
/10
Reviewed 2 week(s) ago
Comfort and other things are okay, but the breakfast is bad for a hotel of that class.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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M***h
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
Worth it, next time I can come back here again.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel and for your compliments. We are proud to have provided you with the best service and facilities. Our excellent location, comprehensive amenities, diverse food and beverage options, and attentive service from our staff will surely make for a memorable experience. We look forward to welcoming you again on your next visit. Sincerely, Hendra Gunawan, Shift Manager
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D***h
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
Just a suggestion, upgrade or check the swimming pool. Many of the tiles have been lifted, dangerous. In my room there were no sandals, it's okay. The food is okay, varied, the kids also like it. The facilities and some parts of the room need to be looked at again, the curtains are really dusty, Boss. My child played on the curtains, the dust was really thick. All over it is still worth it, okay. But in the future, the room facilities and other facilities must be improved again.
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1 people find it helpful
Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide a memorable experience for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. The areas requiring improvement include facilities, room cleanliness, and pool amenities. These are our suggestions and improvements. We sincerely hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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K***l
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10.0
/10
Reviewed 4 week(s) ago
This is the umpteenth time I have stayed here, besides the pocket-friendly price, the cleanliness of the room and bathroom is really good.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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Yasti O. R.
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Business
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10.0
/10
Reviewed 5 week(s) ago
It's not very clean near the windows and the windows themselves don't seem to have been cleaned, but otherwise I'm comfortable.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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I***a
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Business
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10.0
/10
Reviewed 5 week(s) ago
This hotel is affordable, very comfortable, with large rooms and very comfortable beds. I would stay here again if I were in Bekasi.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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A***g
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9.4
/10
Reviewed 5 week(s) ago
Subscribe here, everything is okay.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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Dwi R.
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Staycation
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8.3
/10
Reviewed 5 week(s) ago
The blankets were worn out. The mattress needed replacing; the springs were coming out. The glass had never been cleaned and was filthy. The shower was worn out. The pool was incredibly dusty.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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B***s
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10.0
/10
Reviewed 5 week(s) ago
Nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 people find it helpful
Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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N***a
icon-Business
Business
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8.8
/10
Reviewed 5 week(s) ago
The food is varied and delicious. The only downside is the carpet in the hallway and in the rooms; it probably needs to be cleaned to remove the musty smell. Overall, it's okay, especially the bathroom.
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1 people find it helpful
Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Amarusa Grand Bekasi Hotel extends a warm welcome. Thank you for your feedback. We greatly appreciate you taking the time to share your experience during your stay at our hotel. We strive to always provide a memorable experience for all our guests. However, we acknowledge that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant department for immediate action. We hope to welcome you back again and are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can best serve you. Sincerely, Hendra Gunawan, Shift Manager
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Jasa K. W.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 6 week(s) ago
An honest review: I sneezed from the dust and musty mattress when I stayed here. My body ached from restless sleep, the noise from the highway was incredibly loud, and the water was dirty and shallow. It's a shame, considering the room was luxurious and nice. I think I'll have to reconsider my plans to stay here more often. 🙏
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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e***i
icon-Business
Business
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9.3
/10
Reviewed 6 week(s) ago
Stay overnight while attending a seminar on the 5th floor.
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Accommodation's Reply
01 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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intan
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good, clean room and strategic location.
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Accommodation's Reply
01 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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daeng m. n.
icon-Business
Business
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9.4
/10
Reviewed 7 week(s) ago
Very helpful when last month needed to reschedule
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Accommodation's Reply
01 Oct 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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Freddy W.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 9 week(s) ago
The price is high but the facilities are lacking. The parking area is uncomfortable and unsanitary. The elevator entry from the parking area is dirty, like a rice paddy field, full of dirt from shoes and sandals. The rooms smell a bit damp. Facilities for seniors, such as the pool area, are not permitted to be smoke-free by law. Ashtrays are provided at each table, which is very unsuitable for pregnant or young customers, as well as for passive smokers.
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Accommodation's Reply
17 Sep 2026
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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S***g
icon-origin-TRAVELOKA
9.6
/10
Reviewed 9 week(s) ago
This hotel is located in downtown Bekasi, near the toll gate and the Bekasi City Center mall. Unfortunately, we only checked into our room after 3 PM, even though we'd been at the hotel since 2 PM. It wasn't busy at all.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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Egidius M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Hotel services include ironing. Awesome.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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