C***a

8.5

/10

Reviewed 4 week(s) ago

The staff is very friendly, the hotel is very comfortable and the view is great.

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s***v

Staycation

9.7

/10

Reviewed 6 week(s) ago

It's quite good, comfortable, strategic, easy to get snacks or food.

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1 people find it helpful

Accommodation's Reply

25 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mitra Hotel Bandung. We greatly appreciate your positive review and are delighted to hear that our services and facilities met your expectations. We will continue to strive to provide the best service and most comfortable accommodations for all our guests. For more information, our Grand Deluxe rooms now feature Smart TVs for an even more comfortable and enjoyable stay. We look forward to welcoming you again next time! 🙏✨ Sincerely, The Mitra Hotel Bandung Team ❤️

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N***a

Leisure

9.4

/10

Reviewed 7 week(s) ago

The hotel staff was very helpful and friendly, the rooms were comfortable, and the location was strategic. It could be a great choice for your Bandung vacation. Thank you Mitra Hotel and the app, such a wonderful experience.

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1 people find it helpful

Accommodation's Reply

25 Aug 2026

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R***a

8.0

/10

Reviewed 8 week(s) ago

It was scary when at 3 am suddenly there was a banging sound on the door near the window and after that it was silent... it really made me not dare to stay there anymore.

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4 people find it helpful

Accommodation's Reply

25 Aug 2026

We sincerely apologize for the inconvenience you experienced during your stay at Mitra Hotel Bandung. We understand that this incident, especially occurring around 3:00 AM, may have caused you shock and discomfort. Thank you for bringing this to our attention. Your feedback is very important, and we will immediately conduct an assessment, including inspecting the relevant areas to ensure the safety and comfort of all our guests. We look forward to providing you with a better stay experience in the future. 🙏 Sincerely, Mitra Hotel Bandung

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Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

Nice place, comfortable atmosphere, and friendly staff.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Mitra Hotel Bandung extends its deepest respects and gratitude for taking the time to write a positive review regarding your stay at Mitra Hotel Bandung. Thank you for your feedback and suggestions. We would like to inform you that our mattresses have been upgraded. We look forward to welcoming you back soon! Sincerely, Mitra Hotel Bandung

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Reza P. P. P.

Business

5.6

/10

Reviewed 11 week(s) ago

I booked a junior suite, but upon entering the room, there was no water, towels, or toiletries. The TV lost signal every 10 seconds, the Wi-Fi wouldn't work, and there was no hot water. Complaints took 4-5 hours to resolve. I don't recommend this hotel, and I'm very disappointed.

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Accommodation's Reply

25 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mitra Hotel Bandung. We sincerely apologize for the inconvenience and disappointment you experienced, particularly regarding the in-room amenities, TV malfunction, Wi-Fi, hot water issues, and the handling of complaints that did not meet your expectations. We understand that, as a guest who opted for a Junior Suite, you would expect comprehensive amenities, efficient operation, and prompt service in case of problems. What you experienced was not the experience we aim to provide. This feedback is a concern for management, and we will investigate with the relevant teams, especially regarding pre-check-in inspections of in-room equipment, inspection of amenities, and the speed of response to guest complaints. We deeply regret this unpleasant experience and hope to have the opportunity to improve our services in the future. Thank you for your feedback and suggestions. Sincerely, Mitra Hotel Bandung

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m derry k.

8.5

/10

Reviewed 11 week(s) ago

The location is strategic, close to Gedung Sate and Pusdai.

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Accommodation's Reply

28 Jul 2026

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Syam B.

Leisure

8.5

/10

Reviewed 12 week(s) ago

The hotel staff was friendly and helpful with check-in.

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Accommodation's Reply

28 Jul 2026

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Verified Traveler

9.3

/10

Reviewed 13 week(s) ago

My son said, if he comes to Bandung again, he'll stay here again.

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1 people find it helpful

Accommodation's Reply

28 Jul 2026

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F***A

Staycation

6.8

/10

Reviewed 13 week(s) ago

The hotel is strategic, but the bathroom cleanliness needs to be improved, such as the toilet and ceramics.

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2 people find it helpful

Accommodation's Reply

25 Aug 2026

Thank you very much, dear customer, for your review and feedback regarding Mitra Hotel Bandung. We are delighted to hear that the hotel's excellent location made your stay convenient. We apologize if the cleanliness of the bathroom, especially the toilet and tiles, did not meet your expectations. This feedback is very important to us, and we will forward it immediately to the relevant team to use in our evaluation to improve the cleanliness and comfort standards of our rooms. We hope to welcome you back again next time for an even better stay experience. Thank you for helping us improve 🙏 Sincerely, Mitra Hotel Bandung

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Oktavia D. D.

10.0

/10

Reviewed 14 week(s) ago

I stayed here to catch a concert at Pussenif. The staff was incredibly friendly. Although the hotel is older, it's still very clean and beautiful.

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Accommodation's Reply

28 Jul 2026

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Ekawati S.

Leisure

10.0

/10

Reviewed 15 week(s) ago

Spacious room, clean white towels, spacious bathroom, and a wide selection of delicious breakfast options. We arrived at 12 noon and a room was available, allowing us to check in.

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Accommodation's Reply

28 Jul 2026

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R***i

Staycation

8.0

/10

Reviewed 17 week(s) ago

The beds are hard and some of the staff are not very friendly.

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Accommodation's Reply

25 Aug 2026

Thank you, valued customer, for your review and feedback. We apologize if the comfort of the mattress and the service from some of our staff did not meet your expectations during your stay at Mitra Hotel Bandung. Please be informed that the mattresses currently in use are new, which we have implemented to enhance guest comfort. However, we understand that comfort levels and preferences regarding mattresses may vary from person to person. Regarding our staff service, we greatly appreciate your feedback and will use it to evaluate our entire team so that we can provide even friendlier, more responsive, and professional service. Thank you for your comments, which help us continuously improve the quality of our facilities and services. We hope to have the opportunity to provide you with a better stay experience on your next visit. 🙏 Sincerely, Mitra Hotel Bandung

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E***a

Transit

10.0

/10

Reviewed 19 week(s) ago

Always be successful, Mitra Hotel. Even though the hotel is an old building, staying here is always enjoyable.

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1 people find it helpful

Accommodation's Reply

25 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mitra Hotel Bandung. We greatly appreciate your positive review and are delighted to hear that our services and facilities met your expectations. We will continue to strive to provide the best service and most comfortable accommodations for all our guests. We look forward to welcoming you back to Mitra Hotel Bandung in the future. Sincerely, The Mitra Hotel Bandung Team ❤️

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Fauziah Y. Y.

8.2

/10

Reviewed 23 week(s) ago

Ok, spacious room, cold AC, strategic location

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Accommodation's Reply

21 Apr 2026

Dear Ms. Fozia, Sincerely, Mitra Hotel Bandung. Thank you for taking the time to write a positive review about your stay at Mitra Hotel Bandung. Thank you for your suggestions and feedback. We would like to inform you that the mattresses have been upgraded. We hope to welcome you back again soon! Sincerely, Mitra Hotel Bandung

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Verified Traveler

Leisure

10.0

/10

Reviewed 25 week(s) ago

Clean & spacious room + has a bathtub

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1 people find it helpful

Accommodation's Reply

21 Apr 2026

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Asep M.

Leisure

9.7

/10

Reviewed 25 week(s) ago

It was very enjoyable and we have often stayed at partner hotels in Bandung.

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1 people find it helpful

Accommodation's Reply

21 Apr 2026

Dear Mr. Asep, From Mitra Hotel Bandung, we respectfully thank you for taking the time to write a positive review about your stay at Mitra Hotel Bandung. Thank you for your suggestions and feedback. We would like to inform you that the mattresses have been upgraded. We hope to welcome you back again soon! Sincerely, Mitra Hotel Bandung

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Gilang F.

Leisure

9.4

/10

Reviewed 25 week(s) ago

The price is quite affordable considering it's one of the most reasonable prices during Eid. The comfort is quite good, everything is clean, and the facilities are almost complete. If I may suggest, a smoking ban should be implemented in the hallways every time you go to the rooms, as the cigarette smell takes a long time to dissipate, making it annoying. Also, upgrade the television to a smart TV if the owner has the budget.

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1 people find it helpful

Accommodation's Reply

21 Apr 2026

Mr. Gilang, this is a general message from Mitra Hotel Bandung: Thank you for taking the time to write a positive review about your stay at Mitra Hotel Bandung. Thank you for your suggestions and feedback. We would like to inform you that the mattresses have been upgraded. We hope to welcome you back again soon! And thank you again for your feedback. Sincerely, Mitra Hotel Bandung

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I***a

10.0

/10

Reviewed 25 week(s) ago

The service is always good and satisfying.

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Accommodation's Reply

21 Apr 2026

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Asep M.

Leisure

9.4

/10

Reviewed 25 week(s) ago

Recommended stay at Mitra Hotel Bandung

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Accommodation's Reply

21 Apr 2026

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Mitra Hotel Bandung

Overall Ratings & Reviews Mitra Hotel Bandung

8.4

8.5

8.0

8.7

8.4

Traveler Reviews Mitra Hotel Bandung