The staff who helped carry the luggage were very kind and friendly, the security was also okay. The receptionist was very useless, starting from the villa room 4 our toilet was broken then the technician came, and after checking it turned out the toilet flush was broken. Then we were told to wait for the room to be prepared, but there was no response from the receptionist, the ones who helped us move rooms were security and housekeeping, that was because I accidentally passed them so I informed them about it, after moving to room A4, there was only 1 towel, shampoo and soap could not be used, the bathroom water was very small, and there were lots of insects. Very poorly prepared. Please management be more caring and provide training again so this does not happen to other customers.