Life Emerald Hotel Surabaya

Explore Life Emerald Hotel Surabaya
8.4
Very Good
From 4,689 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.5

Service and Facilites

8.4

People often mention about Life Emerald Hotel Surabaya
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Distance to City Center (60)
Bedroom (60)
Staff Friendliness (57)
Bathroom (52)
Accessibility (44)
Ambiance (41)
Room Space (41)
Check-in/out Time (32)
Surroundings (30)
Hotel Area (30)
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Traveler Reviews Life Emerald Hotel Surabaya

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Customer reviews
M***d
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
When the AC is being serviced, repair it immediately because it is very important to support comfortable rest.
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1 people find it helpful
M***d
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
The AC is not working normally, please fix it immediately.
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1 people find it helpful
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R A S. M. W.
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Environmentally friendly and attractive, strategic location, comfortable and clean environment.
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H***a
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 week(s) ago
Check-in took a long time, and I could only enter the room at 3:00 PM. I waited for so long.
1 people find it helpful
H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Not pleasant... the AC is not cold.
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1 people find it helpful
t***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 6 week(s) ago
The cleanliness was very poor, with numerous insects. I didn't know if the sheets and blankets had been changed, which made me itchy. It's a shame that despite its strategic location and spacious rooms, the hotel is poorly maintained. The elevator lights were also out, making it pitch black at night.
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N***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The staff is very friendly, the parking guy is also nice and helps with parking my bike. The room I stayed in was okay, but there were 3 minuses: 1. The faucet for the toilet was broken, it couldn't be used. 2. There were insects like fleas/mites (?) on the table and under the table, which had climbed onto the food. 3. The shower water got hotter and hotter so I couldn't take a long shower, not suitable for people who like to take long showers.
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a***d
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
The AC was hot, the room was stuffy and dirty. The phone was broken, the tables were rickety, and the sheets were dirty. The staff were lying, saying the AC technician was coming, but they waited for hours and never showed up. I felt cheated; it wasn't worth the high price. The parking lot was small.
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1 people find it helpful
B***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
The hotel is no longer suitable. I changed rooms twice. The AC is very inadequate, turning off every 15 minutes, and the timer cannot be set. The room is infested with baby cockroaches and centipedes. The bathroom is full of strange little creatures, and the smell is unbearable. The bidet leaks, so if you use it, it gets on your pants. The hot water can't be adjusted, so if you want it hot, you'll get burned. The towels are no longer suitable. The staff are friendly, but honestly, you should think twice about staying here.
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S***i
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Transit
icon-origin-TRAVELOKA
6.5
/10
Reviewed 8 week(s) ago
The room was not very clean, the service was slow when checking out.
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1 people find it helpful
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Good, but it seems like there are a lot of things that need to be fixed, like the table was tilted, and if you bring a big suitcase it's a bit difficult, you have to climb the stairs first and then take the elevator.
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1 people find it helpful
T***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
I stayed on the 2nd floor with noisy AC that wasn't cold, the room was dirty with small cockroaches, the sheets were dirty and I immediately asked for them to be changed, the bathroom was dirty, not recommended
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2 people find it helpful
H***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The bathroom needs to be cleaned, the bathroom faucet is broken.
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1 people find it helpful
Azel
icon-origin-TRAVELOKA
7.6
/10
Reviewed 11 week(s) ago
Even though the service was friendly, there were a lot of baby cockroaches in the room and the AC wasn't cold in the room I got.
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The lobby staff was unfriendly. We had to request a make-up room in the lobby even though no other staff had informed us the day before. It should be automatic for stays longer than two nights, or at least there should be a tagging sign on the door handle.
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l***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The room is spacious, very comfortable, not noisy, close to the city center.
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W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
FO is friendly and welcoming... comfortable atmosphere..
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G***h
icon-origin-TRAVELOKA
6.5
/10
Reviewed 14 week(s) ago
I stayed in room 201. The room's notes were: the air conditioning wasn't cold enough and the hot water didn't work. Other than that, everything was fine.
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V***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 14 week(s) ago
Everything is okay, except the FO service 🙏
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Shafira R. A.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 15 week(s) ago
The service is good, but the cleanliness and comfort are not well maintained.
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2 people find it helpful
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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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