Thank you for your review. We sincerely apologize for the inconvenience you experienced during your stay regarding the insects found in your room, the unclean condition of the children's pool, the substandard food, and the clogged drain in the bathroom. We deeply regret these incidents. These events certainly do not reflect our standards of cleanliness and service. We have forwarded all your feedback to the relevant teams for immediate and comprehensive investigation and improvement, including housekeeping, kitchen, and maintenance. We understand that this affected your and your family's comfort, especially when traveling with children. Thank you for your detailed feedback, which is crucial for us to improve our services in the future. We hope to have the opportunity to enhance your experience on your next stay. Sincerely, The Management Team, Lembah Hotel Bogor