Horison Plaza Inn Kendari

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Overall Ratings & Reviews Horison Plaza Inn Kendari

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Other sources (1)
9.2
Exceptional
From 2,660 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

9.0

Location

9.2

Service and Facilites

9.1

People often mention about Horison Plaza Inn Kendari
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Distance to City Center (52)
Bedroom (49)
Staff Friendliness (46)
Ambiance (43)
Accessibility (42)
Hotel Area (42)
Room Space (40)
Taste (40)
Bathroom (38)
Variety (37)
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Traveler Reviews Horison Plaza Inn Kendari

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40
Customer reviews
Aul
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8.8
/10
Reviewed 5 day(s) ago
The hotel's location is great, close to everything. There's also a snack bar right in front of it at night.
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I***e
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Business
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10.0
/10
Reviewed 3 week(s) ago
As a wife, I only booked the hotel for my husband. Overall, the hotel was nice, according to my husband. Thanks.
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Accommodation's Reply
02 May 2026
Dear Valued Guest of PlazaInn Kendari by Horison, Thank you for your review. We are delighted to have provided you with attentive service during your stay at our hotel in Kendari. We will share your feedback with our staff to encourage them to further improve the quality of our service. We are honored that you chose PlazaInn Kendari by Horison as your accommodation during your trip to Kendari. We are committed to always providing our guests with the best services and amenities, and we are pleased to introduce improvements to our breakfast menu. We look forward to welcoming you back to PlazaInn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Ferdaus, General Manager
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R***n
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8.2
/10
Reviewed 4 week(s) ago
The staff are very friendly, when checking in we were given a compliment in the form of a welcome drink (although it was too sweet but okay), the room was clean and fragrant.
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Accommodation's Reply
02 May 2026
With our deepest respect from PlazaInn Kendari by Horison, we thank you for your review, Mr. R*n, and for choosing our hotel as your accommodation during your visit to Kendari. We were delighted to have served you so well, and we will share your review with our staff to inspire them to further improve our services. Thank you also for your feedback regarding our welcome drink being too sweet; we will work to improve the taste of the welcome beverage we serve to our loyal PlazaInn Kendari guests. We are committed to always providing our guests with the best service and amenities, and we always introduce new innovations during breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better service and amenities. Sincerely, Aldin Firdaus, General Manager
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A***h
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8.5
/10
Reviewed 5 week(s) ago
It was a pleasure to stay here again, will come back again, please just fix the missing plug near the bed.
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Accommodation's Reply
02 May 2026
We would like to extend our warmest regards from Plaza Inn Kendari by Horison. Thank you, Mr./Ms. A*h, for choosing our hotel for your stay in Kendari. We were delighted to provide you with the best service. We will share your feedback with our staff to encourage further improvements to our service quality. We are also pleased that you recommended Plaza Inn Kendari by Horison as one of the best hotels in Kendari. Thank you for your feedback regarding the lack of power outlets near the bed. We will forward this information to management for future consideration. In the meantime, if you require additional power outlets at Plaza Inn Kendari, please contact front desk for assistance. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Ferdaus, General Manager
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A***G
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Business
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7.8
/10
Reviewed 6 week(s) ago
Every time I visit Kendari, I always stay at the Plaza Inn. It's easy to get everywhere, making it easy to get around. Recommended 👌
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Accommodation's Reply
14 Apr 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, A*G, and for choosing our hotel as your accommodation during your visit to Kendari. We were delighted to have served you with such dedication. We will share your review with our staff to inspire them to further improve our services. We are very pleased that you recommended Plaza Inn Kendari by Horison as one of the best hotels in Kendari. We are committed to always providing our guests with the best services and amenities, including innovative offerings during breakfast. We hope to welcome you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Firdaus, General Manager
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A***G
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Business
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9.7
/10
Reviewed 6 week(s) ago
Every time I visit Kendari, I always stay at the Plaza Inn. It's easy to get everywhere, making it easy to get around. Recommended 👌
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Accommodation's Reply
14 Apr 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, A*G, and for choosing our hotel as your accommodation during your visit to Kendari. We were delighted to have served you with such dedication. We will share your review with our staff to inspire them to further improve our services. We are very pleased that you recommended Plaza Inn Kendari by Horison as one of the best hotels in Kendari. We are committed to always providing our guests with the best services and amenities, including innovative offerings during breakfast. We hope to welcome you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Firdaus, General Manager
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Mulyadi K. S.
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8.5
/10
Reviewed 8 week(s) ago
Friendly service, strategic location, delicious food... Clean rooms
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Accommodation's Reply
07 Apr 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, Mr. Mulyadi S., and for choosing our hotel as your accommodation during your stay in Kendari. We were delighted to have served you with our best. We will share your review with our staff to inspire them to further improve our services. We are committed to always providing our guests with the best services and amenities, including innovative offerings during breakfast. We hope to welcome you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Ferdaus, General Manager
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J***s
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8.8
/10
Reviewed 9 week(s) ago
Very comfortable and satisfying.
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+5
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Accommodation's Reply
07 Apr 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, J*s, and for choosing our hotel as your accommodation during your visit to Kendari. We were delighted to have served you with our utmost care. We will share your review with our staff to inspire them to further improve our services. We are committed to always providing our guests with the best possible service and amenities, including innovative offerings during breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Firdaus, General Manager
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B***o
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Business
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10.0
/10
Reviewed 12 week(s) ago
Clean, close to us and the food is delicious
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Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. B*o, Kendari by Horison thanks you for your review and for choosing our hotel as your accommodation during your visit to Kendari. We were delighted to have served you with such kind attention. We will share your review with our staff to inspire them to further improve our services. We are committed to providing the best possible service and amenities to all our guests, including innovative offerings during breakfast. We hope to welcome you back to Plaza Inn Kendari by Horison again, with even better services and facilities. Sincerely, Aldin Ferdaus, General Manager
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M***f
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10.0
/10
Reviewed 13 week(s) ago
Very friendly service, close access to the surrounding area, comfortable hotel facilities.
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Accommodation's Reply
27 Feb 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, Mr. M*f. We are delighted that you chose our hotel for your stay in Kendari. We were very pleased to have served you. We will share your review with our staff to inspire them to further improve our services. We are committed to always providing our guests with the best possible service and amenities, including innovative offerings during breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Ferdaus, General Manager
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Fian R.
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Business
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8.8
/10
Reviewed 17 week(s) ago
Overall it's okay, only parking is difficult, I was confused when I went there, the parking lot was full
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Accommodation's Reply
29 Jan 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, Mr. Fian R. We are delighted that you trusted our hotel for your stay in Kendari. We were very pleased to have served you well. We will share your review with our staff to encourage them in improving our service. We apologize for any inconvenience regarding parking. We have parking available in the rear lobby area for our guests. Our bellhops and security team can assist you with parking. To provide the best possible service to our guests, we strive to always offer the best services and amenities, including innovative offerings during breakfast. We hope to welcome you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Firdaus, General Manager
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H***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
This is my fourth time staying at this hotel. It offers excellent service, facilities, and food at an affordable price. It's also located in the heart of the city.
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Accommodation's Reply
07 Jan 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, Mr./Ms. H*h. We are delighted that you trusted our hotel as your accommodation during your visit to Kendari. We were very pleased to have served you with our utmost dedication. We will share your review with our staff to inspire them to further improve our services. We are committed to always providing our guests with the best possible service and amenities, including innovative offerings during breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Firdaus, General Manager
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Verified Traveler
icon-Leisure
Leisure
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9.4
/10
Reviewed 20 week(s) ago
The hotel is in the city center, everything is close to go everywhere, especially there are many places to eat around the hotel.
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Accommodation's Reply
03 Jan 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review. We are delighted that you chose our hotel as your accommodation during your visit to Kendari. We are honored to have served you with such dedication. We will share your review with our staff to inspire them to further improve our services. We are committed to always providing our guests with the best possible service and amenities, including innovative offerings during breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Ferdaus, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Satisfying, comfortable, and enjoyable
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Greetings from Plaza Inn Kendari by Horison. Thank you for choosing us and sharing your valuable feedback. We are honored to hear that you were satisfied with your stay. We will share your feedback with all our staff and strive to improve our services. We are always striving to provide the best possible service and facilities, and we are constantly innovating, especially in our breakfast service. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and facilities. Sincerely, Aldin Firdaus, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Near the city center, comfortable and clean
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Accommodation's Reply
03 Jan 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, Mr. G*t, and for choosing our hotel as your accommodation during your visit to Kendari. We were delighted to have served you with our utmost care. We will share your review with our staff to inspire them to further improve our services. We are committed to always providing our guests with the best possible service and amenities, including innovative offerings during breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Firdaus, General Manager
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C***l
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 23 week(s) ago
My team and I stayed one night at this hotel. Overall, the facilities were quite satisfactory. - The room was clean and comfortable (9/10). - The bathroom was also clean. - There's a swimming pool. - Breakfast was served starting at 5:00 AM, which was very helpful since we had an early flight. However, there were a few important points to note regarding the receptionist service. That night, we had requested a morning call at 4:00 AM, but there was no reminder. Luckily, we had set our alarm, so we weren't late. We also requested a receipt confirming the previous night's stay, but the receptionist said that this request should only be submitted at check-out. When checking out, we asked for the receipt again, but the receptionist's response was less than friendly, with an annoyed tone and blaming us for "not requesting it the night before." This made our check-out experience less than pleasant. In terms of facilities, this hotel is quite good. Hopefully, the front office service can improve in the future, especially in terms of friendliness and consistency of information provided to guests.
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Accommodation's Reply
03 Jan 2026
Dear Mr./Ms. C*I from Plaza Inn Kendari by Horison, Thank you for your review. We are delighted that you trusted our hotel as your accommodation during your stay in Kendari. We are very pleased to have provided you with the best possible service. We will share your review with our staff to encourage them in their commitment to providing excellent service. We apologize for the inconvenience caused by the prepayment process during checkout. We will contact the relevant department to ensure this does not happen again in the future. We look forward to serving you excellently on your next stay. We are committed to providing the best services and amenities for our guests' comfort and convenience. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and facilities. Sincerely, Aldin Ferdaus, General Manager
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Fifi P.
icon-Medical
Medical
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9.7
/10
Reviewed 27 week(s) ago
Check-in time was very long, at 1 PM. Hopefully, there will be an early check-in service in the future. Booking specific rooms is no longer accepted, even though previously it was allowed and well-serviced if booking a specific room on a certain floor.
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Accommodation's Reply
03 Jan 2026
With our deepest respect from Plaza Inn Kendari by Horison, thank you for your review, Ms. Fifi P., and for choosing our hotel as your accommodation during your stay in Kendari. We were delighted to have served you so well. We will share your review with our staff to encourage our team in improving our service. We apologize for any inconvenience caused by the early check-in and special requests regarding bed type. We offer early check-in for a fee from 7:00 AM to 10:00 AM, while free early check-in is available from 11:00 AM, subject to room availability. We hope to have served you well on your next stay, Ms. Fifi. We are committed to always providing the best service and amenities for our guests' comfort and convenience. We look forward to welcoming you back to Plaza Inn Kendari by Horison again, with even better services and amenities. Sincerely, Aldin Ferdaus, General Manager
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A***h
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 29 week(s) ago
Fast service, given early check in, clean hotel, so far so good.
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Accommodation's Reply
12 Nov 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review. We are delighted to have you as our guest during your visit to Kendari. We are delighted to have served you with such warm hospitality. We will share your review with our staff to inspire our team to serve you better. We are committed to providing the best service and facilities to our guests by introducing new innovations in our breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better service and facilities. Best regards, Aldin Ferdaus General Manager
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Syarifudin
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
Great food, close to the city center, clean and tidy, reasonable prices, and easy access to public facilities.
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Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review, Mr. Syarifudin, for trusting us to take care of your stay in Kendari. We are honored to have served you so sincerely. We will share your review with our staff to inspire our team in their service. We are committed to providing the best services and facilities to our guests by introducing new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and facilities. Best regards, Aldin Firdaus General Manager
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Windy S.
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10.0
/10
Reviewed 31 week(s) ago
The food is delicious and the service is friendly
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you, Windy S., for your kind review. Thank you for choosing our hotel as your accommodation during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team in their service excellence. We are committed to providing the best services and amenities to our guests by introducing new innovations in breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and amenities. Best regards, Aldin Ferdaus General Manager
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Number of reviews per page
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