V***i

Business

10.0

/10

Reviewed 1 week(s) ago

The hotel staff were very helpful during check-in/out.

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Accommodation's Reply

07 Sep 2026

Dear Valued Guest, Thank you for taking the time to write such a positive review about your stay. This review reflects our commitment to always providing the best possible service. We look forward to welcoming you again. Thank you. Sincerely, The Management Team

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M***D

Staycation

9.1

/10

Reviewed 2 week(s) ago

The staff was very friendly. The room was comfortable. The food was just nice. A supermarket is just down on the ground floor. Very convenient.

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Accommodation's Reply

07 Sep 2026

Dear Valued Guest, Thank you for taking the time to write such a positive review about your stay. Your review demonstrates our commitment to always providing the best possible service. We hope to welcome you back for your next stay. Thank you. Sincerely, The Management Team

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R***o

Business

9.1

/10

Reviewed 4 week(s) ago

Friendly service, comfortable and spacious rooms, cold AC, there is a dispenser.

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Accommodation's Reply

07 Sep 2026

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Verified Traveler

Staycation

8.2

/10

Reviewed 4 week(s) ago

It looks like the room is due for an upgrade, as it looks dated. It would be a good idea to repaint and freshen up the room.

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Accommodation's Reply

07 Sep 2026

Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience caused. Your suggestions regarding the condition of the rooms, repainting, and air freshener will be considered and evaluated in the future. Thank you for helping us improve the comfort of the Grand Impression Hotel.

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R***i

10.0

/10

Reviewed 5 week(s) ago

Nice place, comfortable atmosphere and very good staff service.

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Accommodation's Reply

07 Sep 2026

Dear Valued Guest, Thank you for taking the time to write such a wonderful review about your stay. This review demonstrates our commitment to always providing the best possible service. We hope to welcome you back to our hotel in the future. Thank you. Sincerely, The Management Team

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PT Surveyor I. C. M.

8.5

/10

Reviewed 7 week(s) ago

Affordable room rates in Medan City, clean rooms.

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1 people find it helpful

Accommodation's Reply

07 Sep 2026

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N***a

Transit

10.0

/10

Reviewed 8 week(s) ago

Awesome, I've stayed here twice on my travels. I'll definitely choose to stay here again next time.

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Accommodation's Reply

07 Sep 2026

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Verified Traveler

10.0

/10

Reviewed 9 week(s) ago

It's really great to visit the city of Medan and the beautiful Lake Toba.

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Accommodation's Reply

07 Sep 2026

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D***i

Leisure

8.3

/10

Reviewed 10 week(s) ago

Check-out was complicated. They charged us 100,000 Rupiah for a strawberry stain on our bedsheets, a made-up excuse. This hotel is highly not recommended for first-time guests.

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Accommodation's Reply

07 Sep 2026

Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience caused. Regarding the stains on the in-room amenities, if the stains require special handling or cleaning, a fee of 100,000 Rupiah will be charged. We still appreciate your feedback and will use it in our evaluations to improve your comfort and the quality of our service. Thank you for your understanding. 🙏

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D***d

8.7

/10

Reviewed 11 week(s) ago

Easy access, groceries, eateries are available and varied and close to the University of North Sumatra.

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Verified Traveler

Business

8.8

/10

Reviewed 13 week(s) ago

Nice hotel, good for a quick nap.

1 people find it helpful

aldxo

5.8

/10

Reviewed 16 week(s) ago

No water for flushing toilet. Bad hotel. Never come back to this hotel.

3 people find it helpful

Verified Traveler

10.0

/10

Reviewed 17 week(s) ago

Very comfortable and strategically located.

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2 people find it helpful

H***i

9.4

/10

Reviewed 18 week(s) ago

The hotel was easy to find, and everything was fine. The only downside was the lack of a kettle for hot water, tea, and coffee. Otherwise, everything was fine, and the service was also good.

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1 people find it helpful

Nurfadhilah N.

8.5

/10

Reviewed 18 week(s) ago

The room is clean, quite spacious, next to a supermarket, there are lots of culinary options around the hotel.

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1 people find it helpful

B***i

10.0

/10

Reviewed 18 week(s) ago

Friendly, kind. Clean rooms. Safe, comfortable.

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Verified Traveler

Leisure

10.0

/10

Reviewed 19 week(s) ago

The hotel is clean. The staff is very friendly. The breakfast is delicious. There's another supermarket below the hotel, so shopping isn't far away. Recommended.

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1 people find it helpful

Salma N. B.

8.8

/10

Reviewed 21 week(s) ago

The service is great, the facilities are also very good. The food is also delicious.

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1 people find it helpful

B***a

8.5

/10

Reviewed 21 week(s) ago

The rooms are clean, the environment is comfortable, the staff are friendly.

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1 people find it helpful

Verified Traveler

Leisure

9.4

/10

Reviewed 22 week(s) ago

Clean & tidy rooms, clean bathrooms... Every day the rooms are cleaned & tidied up, around the hotel there are many food vendors for breakfast, lunch & dinner, near the laundry is also at the back, under the hotel there is a supermarket, for those who bring vehicles the parking area is at the side

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1 people find it helpful

Grand Impression Hotel

Overall Ratings & Reviews Grand Impression Hotel

8.5

8.4

8.1

8.5

8.4

Traveler Reviews Grand Impression Hotel