Overall Ratings & Reviews CLARO Kendari

Traveloka (9,101)
Other sources (13)
8.7
Very Good
From 9,101 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Kendari
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Staff Friendliness (153)
Ambiance (149)
Bedroom (145)
Room Space (127)
Hotel Area (125)
Distance to City Center (123)
Bathroom (119)
Variety (119)
Accessibility (118)
Taste (114)
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Traveler Reviews CLARO Kendari

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40
Customer reviews
M***N
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 day(s) ago
The cafe staff is not friendly, the waiters are.
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Riany q.
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10.0
/10
Reviewed 5 day(s) ago
Very good and the food is delicious and comfortable.
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Accommodation's Reply
07 Oct 2026
Dear Riany q., From Claro Kendari, we respectfully thank you for your trust in us. We greatly appreciate you taking the time to share your wonderful experience during your stay at Claro Kendari, especially regarding the facilities and services we provided. We were delighted to have the opportunity to serve and assist you. All your feedback motivates us to continuously improve the quality of our service and provide the best possible experience for all our guests. We sincerely hope to welcome and serve you again in the future. Sincerely, Steel Punuh, General Manager
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P***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff was very friendly and accommodating. Super recommended!
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Accommodation's Reply
30 Sep 2026
Dear P***G Thank you for your kind words and wonderful recommendation. We are delighted to know that our team’s friendliness and attentiveness made your experience at Claro Kendari a pleasant one. Your appreciation means a great deal to us and motivates our team to continue delivering warm, attentive, and memorable hospitality to every guest. We look forward to welcoming you back to Claro Kendari for another delightful experience. Best Regards, Steel Punuh General Manager
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Thank you, only the room is not soundproof.
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Accommodation's Reply
02 Oct 2026
Dear Mr./Ms. S*i, From Claro Kendari Hotel, we respectfully thank you for taking the time to share your experience and feedback during your stay with us. We appreciate all comments, including the feedback regarding the poor soundproofing of the rooms. As a hotel committed to providing the highest standards of hospitality, we take all feedback into consideration for continuous evaluation and improvement. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Steel Punuh, General Manager
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Sitti M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room was not soundproof, and the food was too sweet.
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Accommodation's Reply
02 Oct 2026
Dear Mr. Sitti M., From Claro Kendari Hotel, Thank you for taking the time to share your experience and feedback during your stay with us. We appreciate all comments, including those regarding the poor soundproofing of the room and the overly sweet food. As a hotel committed to providing the highest standards of hospitality, we take all feedback into consideration for continuous evaluation and improvement. Regarding the overly sweet food, we have standards and processes in place to maintain the quality and variety of the dishes we serve. However, we understand that each guest's taste is different, and we welcome your feedback to provide an even better dining experience. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Steel Punuh, General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
Standard hotel for Indonesians. Hotel corridors smell of cigarettes and are smoky. People talking louder and running after midnight. Junior suites room had no fruit on the table as I saw on the app. Towels not completely provided. Guests need to ask first for towels. As I was in a Junior Suite room🤔. Far from the standard of a Junior suite room. Thank you.
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Accommodation's Reply
30 Sep 2026
Dear H***a Thank you for taking the time to share your detailed feedback regarding your stay at Claro Kendari We sincerely regret that certain aspects of your experience did not meet your expectations. We take your comments regarding the corridor environment, noise, room amenities, and towel availability seriously, as guest comfort and service consistency are important to us. Regarding the smoking smell and noise, our hotel provides designated smoking areas and we continuously remind guests to respect the comfort of others. Nevertheless, we understand that such disturbances can affect the overall stay, and our team will continue to strengthen our monitoring, particularly during late hours. For the Junior Suite amenities, including the fruit arrangement and towels, we would like to clarify that amenities may be subject to the applicable room package and hotel arrangement at the time of booking. However, our team should always be ready to assist whenever a guest requires additional amenities or assistance, and we apologize if this was not communicated or handled as expected during your stay. We truly appreciate your feedback, as it gives us an opportunity to review our service delivery and ensure that the experience associated with our Junior Suite meets the expectations of our valued guests. We hope to have the opportunity to welcome you back to Claro Kendari and provide you with a more comfortable and satisfying experience. Best Regards, Steel Punuh General Manager
F***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Accommodation's Reply
25 Sep 2026
Dear Mr./Ms. F*y, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, particularly regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel was clean, breakfast was delicious, the kids loved swimming.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Ms. R*a, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, particularly regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to further improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager
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N***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Very satisfied with the service.
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Accommodation's Reply
21 Sep 2026
Dear Mr. N*r, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, especially regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager
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Sarah a. m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I was very satisfied with my stay at this hotel. The room was well-maintained, the facilities were adequate, and the entire staff provided friendly and professional service. The hotel's comfortable atmosphere also made for a more enjoyable stay. Overall, this hotel is highly recommended.
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Accommodation's Reply
23 Sep 2026
Dear Ms. Sarah A.M., From Claro Kendari, Thank you for your trust and we greatly appreciate you taking the time to share your wonderful experience during your stay at Claro Kendari, especially regarding the facilities and services we provided. We were delighted to have served and assisted you to the best of our ability. Your feedback motivates us to continuously improve the quality of our services and provide the best possible experience for all our guests. We look forward to welcoming and serving you again on your next visit. Sincerely, Steel Punuh, General Manager
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Yeti W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The pool is comfortable, especially for taking the kids swimming.
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Accommodation's Reply
21 Sep 2026
Dear Mrs. Yeti W., From Claro Kendari, Your Highness, we extend our deepest respects. Thank you for your trust and for taking the time to share your wonderful experience during your stay at Claro Kendari, particularly regarding the facilities and services we provided. We were delighted to have the opportunity to serve and assist you. Your feedback motivates us to continuously improve the quality of our services and provide the best possible experience for all our guests. We look forward to welcoming and serving you again on your next visit. Sincerely, Steel Punuh, General Manager
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Octavius I.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The largest hotel in Kendari City, with a fairly strategic location. I've stayed here many times. Overall, it's been fine so far. Just a small suggestion: the towels should all be replaced. They're no longer white, but rather gray from long-term use.
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Accommodation's Reply
17 Sep 2026
Dear Mr. Octavius I., From Claro Kendari, We greatly appreciate you taking the time to write a review about your experience at Claro Kendari. We will use your review to evaluate and motivate us to further improve the quality of our services. We hope to always provide you with a better experience and the best possible service. We look forward to welcoming and serving you again on your next visit. Sincerely, Steel Punuh, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
I asked for a city view and was given a rooftop view instead, but otherwise it was nice and comfortable. The food was delicious and varied 👍
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Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from Claro Kendari. Thank you for your feedback. We are deeply appreciative and will use it as feedback in our evaluation and as a driving force to further improve the quality of our service. We hope to provide you with an even better experience and are always committed to giving you the best. We look forward to welcoming you back and serving you again on your next visit. Sincerely, Steel Punuh, General Manager
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Heri W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Okay, very interesting and very helpful.
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Accommodation's Reply
15 Sep 2026
Dear Mr. Heri, From Claro Kendari, Thank you for your trust in us. We greatly appreciate you taking the time to share your wonderful experience during your stay at Claro Kendari, especially regarding the facilities and services we provided. We were delighted to have served and assisted you to the best of our ability. All your feedback encourages us to continuously improve the quality of our services and provide the best possible experience for all our guests. We sincerely hope to welcome and serve you again in the future. Sincerely, Steel Punuh, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and very helpful, the recommended hotel in Kendari is Claro.
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Accommodation's Reply
09 Sep 2026
Dear Mr. G., From Claro Kendari, Your Highness, we respectfully thank you for your trust and for taking the time to share your wonderful experience during your stay at Claro Kendari, particularly regarding the facilities and services we provided. We were delighted to have the opportunity to serve and assist you. Your feedback motivates us to continuously improve the quality of our services and provide the best possible experience for all our guests. We look forward to welcoming and serving you again on your next visit. Sincerely, Steel Punuh, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good staycation with family in Kendari city
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Accommodation's Reply
09 Sep 2026
Dear Ms.G Thank you for your wonderful review and for choosing to stay with us We are delighted to know that you had an enjoyable experience during your stay. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing excellent service. We look forward to welcoming you back to Claro Kendari on your next visit Best regards, Steel Punuh General Manager
P***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The towels, prayer mats, and bedding smelled like a kitchen—hehe, the smell of cooking fumes. But the room service was top-notch.
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Accommodation's Reply
09 Sep 2026
Dear Mr. P., Sincerely yours, from Clare Kendari Hotel. Thank you for taking the time to share your experience staying at Clare Kendari Hotel. We greatly appreciate your feedback and will use it to evaluate and motivate us to further improve the quality of our services. We hope to provide you with an even better and more excellent experience in the future. We look forward to welcoming and serving you again at Clare Kendari Hotel. Sincerely, Steel Punuh, General Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The best hotel in Kendari City.
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Accommodation's Reply
27 Aug 2026
Dear Mr. G*t, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, especially regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The room is clean and the facilities are complete 👍🏼
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Accommodation's Reply
21 Aug 2026
Dear Mr./Ms. R*a, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, especially regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The best hotel in Kendari City, very good.
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Accommodation's Reply
19 Aug 2026
Dear Mr./Ms. W*i, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, especially regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager
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Number of reviews per page
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