Dear H***a
Thank you for taking the time to share your detailed feedback regarding your stay at Claro Kendari
We sincerely regret that certain aspects of your experience did not meet your expectations. We take your comments regarding the corridor environment, noise, room amenities, and towel availability seriously, as guest comfort and service consistency are important to us.
Regarding the smoking smell and noise, our hotel provides designated smoking areas and we continuously remind guests to respect the comfort of others. Nevertheless, we understand that such disturbances can affect the overall stay, and our team will continue to strengthen our monitoring, particularly during late hours.
For the Junior Suite amenities, including the fruit arrangement and towels, we would like to clarify that amenities may be subject to the applicable room package and hotel arrangement at the time of booking. However, our team should always be ready to assist whenever a guest requires additional amenities or assistance, and we apologize if this was not communicated or handled as expected during your stay.
We truly appreciate your feedback, as it gives us an opportunity to review our service delivery and ensure that the experience associated with our Junior Suite meets the expectations of our valued guests.
We hope to have the opportunity to welcome you back to Claro Kendari and provide you with a more comfortable and satisfying experience.
Best Regards,
Steel Punuh
General Manager