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Sylvia Hotel Premier

Explore Sylvia Hotel Premier

Overall Ratings & Reviews Sylvia Hotel Premier

Traveloka (4,011)

Other sources (26)

8.5

Very Good

From 4,011 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about Sylvia Hotel Premier

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Bedroom (51)

Staff Friendliness (49)

Bathroom (48)

Room Space (46)

Hotel Area (42)

Ambiance (39)

Accessibility (38)

Distance to City Center (37)

Taste (37)

Variety (37)

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Traveler Reviews Sylvia Hotel Premier

Number of reviews per page

20

40

Customer reviews

K***a

Business

6.0

/10

Reviewed 5 day(s) ago

The AC was turned on at around 4 a.m., and when I woke up at 7:45 a.m., there was a leak, spilling a lot of water, making it a slippery experience. The Wi-Fi was also difficult to access, making for a less than ideal first stay.

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DS

Dharma S.

Staycation

10.0

/10

Reviewed 1 week(s) ago

Fun, cool, comfortable place and really delicious food.

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A***u

Business

10.0

/10

Reviewed 1 week(s) ago

Nice, big room. Friendly service.

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Leonardus

Leisure

10.0

/10

Reviewed 2 week(s) ago

With standard prices but quality service and staff as well as classy rooms, the best is Sylvia Hotel Primer.

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Stefanus M. U.

Business

8.5

/10

Reviewed 4 week(s) ago

Everything is good but the room on the 3rd floor can't use Wi-Fi.

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Verified Traveler

8.5

/10

Reviewed 6 week(s) ago

It's quite clean and the service is good

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A***d

Business

9.7

/10

Reviewed 6 week(s) ago

8.6 out of 10, friendly staff, okay room for the price of 400. Breakfast is quite good, but the side dishes/protein & fruit are not very varied.

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F***a

8.8

/10

Reviewed 6 week(s) ago

The downside is that the shower water isn't hot enough and it's not soundproof, making it a bit noisy outside. The room is clean, and the bed is spacious and comfortable.

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Verified Traveler

Leisure

8.5

/10

Reviewed 7 week(s) ago

The hotel staff was friendly and the rooms were spacious. It was a great family vacation.

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Accommodation's Reply

05 Aug 2026

Dear Valued Guest, Thank you for taking the time to write a positive review about Silvia Premier Kupang Hotel. We are delighted to hear that you and your family were satisfied and comfortable with the services we provided. Your review is valuable and encourages us to continue striving to provide the best possible service to all our guests. We hope to welcome you and your family back again in the future. Sincerely, The Management Team

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Verified Traveler

8.5

/10

Reviewed 7 week(s) ago

The hotel staff was friendly, the rooms were quite spacious, and the breakfast was not very varied. The children's pool was quite nice.

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1 people find it helpful

R***A

Staycation

10.0

/10

Reviewed 8 week(s) ago

Friendly for family vacation.

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MH

Mely H.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Amazing.... awesome cool....

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Accommodation's Reply

05 Aug 2026

Dear Ms. Melly H., From Sylvia Premier Coupang Hotel: Thank you for taking the time to write such a valuable review about our hotel. We are delighted to hear that you were satisfied and comfortable with the services and facilities we provided. Thank you again for your compliments. We will use them as motivation to further improve our services. We hope to welcome you again in the future and provide you with an even better experience. Sincerely, The Management Team

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A***a

8.8

/10

Reviewed 10 week(s) ago

Compared to others this hotel is better 👍

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A***a

Leisure

9.1

/10

Reviewed 10 week(s) ago

Service is better than other hotels.

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M***a

10.0

/10

Reviewed 12 week(s) ago

The staff is very friendly, very satisfying even though I only stayed overnight.

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1 people find it helpful

Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Warm greetings from Silvia Premier Cupang Hotel. Thank you for taking the time to write a valuable review about our hotel. We are delighted to hear that you were satisfied and comfortable with the services we provided. Your review is very important to us, and we will continue to strive to provide the best possible service to all our guests. We hope to welcome you back again in the future for an even more memorable experience. Sincerely, The Management Team

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E***y

Business

8.5

/10

Reviewed 14 week(s) ago

Please replace the toilet floor, or use rubber, so it's not slippery.

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b***y

Business

5.4

/10

Reviewed 18 week(s) ago

Hard pillows and hard mattresses, broken gym and lack of variety in the food, not tasty.

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1 people find it helpful

Verified Traveler

Business

10.0

/10

Reviewed 19 week(s) ago

Thank you. It was a very comfortable stay at this hotel, it was clean.

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2 people find it helpful

D***s

10.0

/10

Reviewed 20 week(s) ago

Very friendly and pleasant, strategic location from the city center and offices.

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1 people find it helpful

DB

Dominikus B. D.

Business

10.0

/10

Reviewed 21 week(s) ago

Friendly and prompt service

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Number of reviews per page

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